[Resolved]: My GoDaddy Account Was Suspended, and They Are Offering No Assistance

[natabo]

UPDATE:
The account has been unlocked.

I’m not sure if the forum thread had any impact on this or if it’s just a coincidence, but if the forum did help, thank you. After 10 days, I’ve finally regained access to my account. It seems like some people in the thread might be upset about this, but their opinions don’t really matter

Additionally, the refunds were issued because the sellers decided to cancel the sales.

img: i.ibb.co/vzJK2zb/verify.png




I was browsing premium domains on the Godaddy Auctions system and found some domains that caught my attention and that I liked. I created a Godaddy account and started purchasing these domains. Throughout the day, I reviewed premium domains and spent thousands of dollars. I purchased the domains from the auctions system and also bought some domains from another Godaddy user, requesting that they transfer the domains to my account.

The next day, my account was suspended, and I was asked to verify the payment. Unfortunately, when creating the account, I was hesitant to use my real personal information, so I entered different name and address details. I was unaware of such a policy. Later, I explained the situation via email and through the "Request to Unlock Account" page that appears when I try to log in to my account. I provided my correct information and proof of payment. However, I received responses several times saying, "The information does not match the account details," and after that, I stopped receiving any responses at all.

I have not been able to access my account for 10 days. The last response I received was on December 19, 2024, stating that the submitted information does not match the account details. For the past eight days, I haven't received any response. I have been asking whether I will get a refund, but I am not even getting an answer to that.

I spent thousands of dollars on products that I have never been able to use, and I still cannot access any of them. At this point, I have lost hope in recovering the account. However, I haven't even received a refund after all these days. Since the day I brought up the refund issue, I have received no communication from Godaddy.

I have submitted my real identity information, provided proof of payment, and sent screenshots of emails, but I still cannot get a response. If the account will not be unlocked, all purchases should be canceled, and I should receive a refund! These purchases were supposed to be reflected in my account days later, and none of them were even transferred to my account. The only domains that were transferred to my account were the ones I bought from another Godaddy user, but I couldn’t even use those. The moment I clicked the link in the email to approve the transfer, the account was suspended. In other words, I have been unable to use anything I purchased.

Some might think that suspending the account and refusing to unlock it is reasonable due to their policies, but not issuing a refund does not seem like a clean or fair approach to me.

My biggest fear is that this situation will unfold as follows: They will not unlock the account, they will not issue a refund, and the domains I spent so much money on will eventually expire at the end of the year.

@GoDaddy

 

[alcy]

lol hesitating makes a mess
dont do it

how did u pay? card? which info was on card..your real one or the hesitated one?

cause if u paid with the hesitated card and then gave real name and the two dont much on the card then it means u arent owner of the hesitated card. therefore u are in no position to get refund there. if true then I do feel for real owner of card. lol

 

[DrJacoby]

Providing false personal information is what scammers do. Well done GoDaddy!

 

[DrJacoby]

hesitating

the hesitated one?

the hesitated card

what?

 

[natabo]

lol hesitating makes a mess
dont do it

how did u pay? card? which info was on card..your real one or the hesitated one?

cause if u paid with the hesitated card and then gave real name and the two dont much on the card then it means u arent owner of the hesitated card. therefore u are in no position to get refund there. if true then I do feel for real owner of card. lol

Providing false personal information is what scammers do. Well done GoDaddy!

How funny and "cool" you are, indeed!

What makes you so sure that I am not the cardholder? I made the payment with my own card through 3D verification. Initially, I didn’t register with my real information because I don’t find it appropriate to share my personal identity information everywhere. Moreover, if there’s any issue or concern about fraud, the person who made the payment is clear, and my identity is evident. How exactly does purchasing premium domains constitute fraud? You’re just commenting for the sake of it and probably think it makes you look "cool."

Additionally, I provided all my personal information, which belongs to me, to avoid losing my domains, and yet I still have received no response despite this.

 

[johnn]

They did what they suppose to do: Banning scammers.

 

[LaunchUp.com]

How can you expect to buy names, using false information?
That automatically will cause a fraud alert or something similar.
If you are serious enough to spend over 15k, then why would you be afraid to use your real name and address.

Contact Godaddy or create a new account with your correct info.
1st step is to contact Godaddy and explain the situation, update your info and go through the verification process to prove you are who you say you are.

you made this hard on yourself.

 

[natabo]

They did what they suppose to do: Banning scammers.

Purchasing a premium domain is considered fraud, is it? What a brilliant thought. But what about the other party refusing to issue a refund? I suppose that’s normal behavior for you, right? Amazing logic.

 

[natabo]

How can you expect to buy names, using false information?
That automatically will cause a fraud alert or something similar.
If you are serious enough to spend over 15k, then why would you be afraid to use your real name and address.

Contact Godaddy or create a new account with your correct info.
1st step is to contact Godaddy and explain the situation, update your info and go through the verification process to prove you are who you say you are.

you made this hard on yourself.

I have used various marketplaces many times before and made purchases of much higher amounts. Since many marketplaces share the buyer’s or seller’s information after a transaction, I was hesitant to openly provide my personal details. However, since I was always the one making the payment and had been using the same card for years, it was never a problem, and I didn’t expect it to be an issue here either.

Yes, when things got serious, I sent all my real information to Godaddy, but I still haven’t received a response. Setting everything else aside, even if they don’t unlock my account, I am requesting a refund. However, it seems that some "super smart" folks here are against the idea of issuing a refund as well. Quite funny :D

Let’s assume, as they claim, that there’s fraud involved, or that the card belongs to someone else. Why, then, would I be asking for a refund or pursuing my own money?

 

[DaveX]

I have used various marketplaces many times before and made purchases of much higher amounts. Since many marketplaces share the buyer’s or seller’s information after a transaction, I was hesitant to openly provide my personal details. However, since I was always the one making the payment and had been using the same card for years, it was never a problem, and I didn’t expect it to be an issue here either.

Yes, when things got serious, I sent all my real information to Godaddy, but I still haven’t received a response. Setting everything else aside, even if they don’t unlock my account, I am requesting a refund. However, it seems that some "super smart" folks here are against the idea of issuing a refund as well. Quite funny :D

Let’s assume, as they claim, that there’s fraud involved, or that the card belongs to someone else. Why, then, would I be asking for a refund or pursuing my own money?

I'm sure GoDaddy will satisfy it's obligations. It will be on their time table. It will take the time it takes.

Unless they have clearly stated that they will not issue a refund, your allegation is premature.

GD will exercise extreme caution for sure.

Creating an account is creating a partnership. Real partnerships require honestly and trust.

Best of luck

 

[DaveX]

One more thought...

GD detected the problem now, that very well might have cost you much more later.

Imagine they detected this when you sold your names for 10x and tried to transfer. Their TA team might have caught it then.

You're lucky really.

 

[natabo]

I'm sure GoDaddy will satisfy it's obligations. It will be on their time table. It will take the time it takes.

Unless they have clearly stated that they will not issue a refund, your allegation is premature.

GD will exercise extreme caution for sure.

Creating an account is creating a partnership. Real partnerships require honestly and trust.

Best of luck

Thank you for your realistic comment without making accusations. Actually, yes, Godaddy has not sent any response so far indicating that they won’t issue a refund. The only response I’ve received so far was that my identity information does not match the details on the account.

As you mentioned, I may have made a mistake by not entering my real information initially, and I can understand if they want to close my account and choose not to work with me because of that. All I’m asking is that if this is the case, they should at least cancel the payments along with the account so that I can receive a refund. But as you said, perhaps it’s still too early in the process.

 

[natabo]

One more thought...

GD detected the problem now, that very well might have cost you much more later.

Imagine they detected this when you sold your names for 10x and tried to transfer. Their TA team might have caught it then.

You're lucky really.

I really like your perspective; you are absolutely right.

As you mentioned, if they decide not to reopen the account but issue a refund, it wouldn’t be much of a problem. After all, these were just domains I purchased but hadn’t developed or invested any effort into. I had only recently bought them, and they hadn’t even been transferred to my account yet.

I would just end up losing a large portion of my day spent researching these domains, but that’s not a big deal for me—it’s a fairly standard thing for me.

 

[alcy]

what?

is ok bro
he got it

 

[alcy]

How funny and "cool" you are, indeed!

What makes you so sure that I am not the cardholder? I made the payment with my own card through 3D verification. Initially, I didn’t register with my real information because I don’t find it appropriate to share my personal identity information everywhere. Moreover, if there’s any issue or concern about fraud, the person who made the payment is clear, and my identity is evident. How exactly does purchasing premium domains constitute fraud? You’re just commenting for the sake of it and probably think it makes you look "cool."

Additionally, I provided all my personal information, which belongs to me, to avoid losing my domains, and yet I still have received no response despite this.

yo bro if I look like somebody who give fock to look cool to u then u got it all wrong. cool is for kids like u

look bro there is no explaining this. you focked it when u hesitated. of course call this hesitation a scam. but... u know best right...

the point is this..

1... either u paid with your real name card and gd saw that didnt match the fake hesitated name u gave... ==== suspension

2... u paid with fake name card then gave them real name
.. and that info didnt match... ===== suspension

if you owned Company and someone did this... u would suspend them too

bye bye bro people here already wasted more time on ya than u deserve ..

 

[natabo]

yo bro if I look like somebody who give fock to look cool to u then u got it all wrong. cool is for kids like u

look bro there is no explaining this. you focked it when u hesitated. of course call this hesitation a scam. but... u know best right...

the point is this..

1... either u paid with your real name card and gd saw that didnt match the fake hesitated name u gave... ==== suspension

2... u paid with fake name card then gave them real name
.. and that info didnt match... ===== suspension

if you owned Company and someone did this... u would suspend them too

bye bye bro people here already wasted more time on ya than u deserve ..

This is a public forum, and everyone has the right to choose whether or not to send a message. No one is forced to write anything; some people might take the time to respond, while others won’t. You keep getting worked up over nothing. Also, I’m not arguing that they have to unlock my account—I’m simply saying that if this is the case, they should issue a refund. However, you’re the one arguing that they shouldn’t even refund me. It’s bizarre, and I don’t understand where you’re coming from.

If this topic bothers you so much, then just leave and stop writing. You’re not obligated to be here. Also, I’m here discussing an issue, and it’s you who’s wasting my time with unnecessary comments. I can’t waste my time on someone so full of negativity like you. Go play somewhere else.

 

[DrJacoby]

How exactly does purchasing premium domains constitute fraud?

It doesn't. But providing a fake identity is what scammers do.

You’re just commenting for the sake of it and probably think it makes you look "cool."

LOL. I hate scammers, that's why I commented.

 

[silentg]

GoDaddy deals with too many shill bidders and scammers. They took the appropriate action here.

GoDaddy isn't some no-name registrar that you would need to be scared about giving your real information. Your version of the story doesn't add up.

 

[DaveX]

Thank you for your realistic comment without making accusations. Actually, yes, Godaddy has not sent any response so far indicating that they won’t issue a refund. The only response I’ve received so far was that my identity information does not match the details on the account.

As you mentioned, I may have made a mistake by not entering my real information initially, and I can understand if they want to close my account and choose not to work with me because of that. All I’m asking is that if this is the case, they should at least cancel the payments along with the account so that I can receive a refund. But as you said, perhaps it’s still too early in the process.

I anticipate you will be welcomed moving forward and your transactions will be completed. Afterall, GD has an insatiable appetite for sales.

 

[natabo]

It doesn't. But providing a fake identity is what scammers do.

LOL. I hate scammers, that's why I commented.

Yes, I also hate people who jump into everything and try to get involved in everything without knowing what’s going on. Some people act as if they have no work, responsibilities, or life of their own.

The transaction I made was not with someone else’s money or card. There is no one directly harmed or victimized—in fact, I’m the one who ended up being the victim here. I don’t think it’s fair to associate me with fraud just because I didn’t want to use real information in the Whois details. I made a mistake, I went against their policies, fine! But afterward, I tried to make amends by providing my real information. Anyway, I’m done explaining myself further. Wishing you happiness in your life.

GoDaddy deals with too many shill bidders and scammers. They took the appropriate action here.

GoDaddy isn't some no-name registrar that you would need to be scared about giving your real information. Your version of the story doesn't add up.

Actually, I never even placed a bid in any auction. I made purchases directly from the "Buy Now" section. So, the possibility of auction fraud is not even in question. I made my purchases from the public "Buy Now" and "Closeouts Buy Now" sections.

I anticipate you will be welcomed moving forward and your transactions will be completed. Afterall, GD has an insatiable appetite for sales.

Thank you so much for your kind message, attention, and good intentions . Thankfully, I still have time to initiate the chargeback process. If I don’t hear back from them within a week, I’ll go that route as a last resort.

Some people didn’t fully understand the situation and have basically labeled me as a hardened criminal and scammer. I think these individuals are overly filled with hatred. I can accept their argument for not reopening the account—if that’s the policy, fine, I made a mistake, and the account can be closed. But arguing that I should lose my money just because I entered the wrong name doesn’t seem reasonable to me.