RegisterFly.com

[RJ]

Thread is for reviews of RegisterFly.com

 

[mis_chiff]

And when they finally do get the problems sorted out,
keep a watch on your whois, I have had to contact them twice regarding my whois...somehow it keeps changing to their info. After contacting them, they give me an address to verify the whois with and sure, under that one you can see the correct info, but go to any other whois and it still shows them, nothing about me at all....hmmmm

 

[arejayell]

My nameservers wont update they just go blank..

waiting on support

 

[beatz]

A nightmare - avoid at all costs !

Their customer service is the worst you can imagine - no competence whatsoever, standard reply emails, etc etc.For real, one time i had to explain a support agent what a "URL" is...no kidding.

And they border to criminal indeed - their website promises you can use DNS for their free website feature that comes with every domain registration when in fact you can only use url redirection.Which equals not delivering what is advertised.

As said, avoid them whenever possible.

 

[JasMate]

I have just started to use Registry Fly and recon they rock. Really easy to deal with and friendly.

 

[tldagent]

Good Luck!

I have just started to use Registry Fly and recon they rock. Really easy to deal with and friendly.

You just started using the wrong registrar. We all thought they looked good when we started but you'll soon find out.

Here is a recent post from Registerflies.com

RegisterFly has cost me literally hours, upon hours, upon hours of lost time trying to fix problems that had to be taken care of for my clients. I have had countless problems trying to get their web interface to work properly and actually do what it's supposed to do – whenever “I” need it, it never, ever seems to work properly. Their customer service is a total joke and when you wind up getting involved with a customer service rep that's in India, they could really care less if they resolve your problems. And then there's the money they've ripped me off for, the multiple charges to my credit cards for which I can't seem to get services back in return, and one domain that they stole from me and gave away to someone else while the registration was still valid and in my name (not expired). It goes on and on.... Sigh... There's too much that's happened to me, during the several years that I’ve been their customer, to have the time and patience to write it all down here. I have succeeded at moving all but 3 of my domains to other registrars now, but I am still having to deal with them until I finally get the last of these taken care of and moved away to another and hopefully better home.

Honestly, and I mean this without any misrepresentation - RegisterFly was a MAJOR cause of my web design business going under. Small companies, like mine, simply can't afford the time, effort and money to deal with the kinds of problems that are caused by doing business with RegisterFly and through placing your trust in and relying on them. Not only has the massive amount of completely lost time caused me financial loss, but I have actually lost customers too, because of my inability to deal with the problems that resulted directly from RegisterFly's incompetence and fraudulent acts.

And this leads me to a big question, and to the topic of this particular post. For a long, long, long time now, people have been posting complaints on the net about problems that they've been having with RegisterFly. What is still going on today isn't new - they've been at this, ripping their customers off, for a very long time and it's definitely not been a darkly kept secret. So why then, did ICANN apparently not stumble across all of these problems with RegisterFly customers, and find the massive numbers of complaints before giving RegisterFly an accreditation? And why was RegisterFly approved to become an ICANN Registrar? By giving an official accreditation, isn't ICANN lending their seal of approval, sort of speak, and leading a normal and sensible person to believe that their accredited registrars are trustable, responsible and dependable companies whom we can do business with? Isn't this a big part of a registrar actually being an "accredited" ICANN registrar? And if this is the case, then perhaps ICANN is also responsible, at least to some degree, through their acceptance and support of this company into their umbrella of so called "credible" registrars? It's kind of like the concept of false advertising - you give people the impression that something is one way but in reality it's something totally different. By accepting and allowing a company to offer registration services, accredited by ICANN, it's like saying, "you can trust this company because they have our backing and approval" - or at least that's what it conveys to me. But if ICANN doesn't even bother to take measures to make sure that their accredited Registrars are honest, and that they do business in a reasonably and acceptable manor, then what does this really say about the credibility of ICANN itself? Maybe I'm wrong here but I personally kind of think that ICANN should be named in this class action law suit too, because they are failing to take actions and to protect the public from being ripped off. I just always thought that this was a part of ICANN's job and responsibility to the public? RegisterFly has absolutely no business being an ICANN accredited Registrar and that accreditation does nothing but to help them in expanding their business so they can steel from and commit fraudulent activities against more and more innocent people. RegisterFly, by now being an ICANN accredited Registrar, is using and being allowed to abuse that ‘prestige” and the ICANN name as a vehicle to further their marketing advantage at the expense of their customers and an innocent, unsuspecting public. Are there any other people who feel as I do about this? - Just curious.....

And yes, Registerfly has cost me many hours and provided nothing but many problems.

Good Luck with Registerfly, you are going to need it.

 

[mhtliu]

:o

 

[JasMate]

You just started using the wrong registrar. We all thought they looked good when we started but you'll soon find out.

Here is a recent post from Registerflies.com



And yes, Registerfly has cost me many hours and provided nothing but many problems.

Good Luck with Registerfly, you are going to need it.

Where the many hours lost in relation to hosting or domain names? I have only used them to register domains

 

[tldagent]

Domain names. Do a search on google. Take a look at www.Registerflies.com

Hosting is horrible also from what I've heard but everyone here is speaking of domain names. Transfer out before they do it for you. I repeat, DO NOT USE REGISTERFLY unless you are asking for problems and missing domains. It's not only the script, it's the company. If you use Registerfly for anything after what the Better business bureau says, after searching them on Google, or after reading about the fraudulent activity taking place within the company, then that's your choice.

I'm only offering friendly advice - DO NOT DO BUSINESS WITH REGISTERFLY.COM under any circumstances.. domains or otherwise. Just do a search and you'll quickly learn for yourself.

 

[dewpoint]

Review

Registerfly continually reminds me of a company that has lots of financial backing, but none of the knowledge to make it work.

Most of their bulk features are not functioning.
They still continue to charge for domain registrations that don't go through.
They continually advertise specials that never materialize.
Even the updating of their site is usually weeks behind, Their flypaper sales pages are very seldom current. And when they are current, see the issue above.

Their aggressive pricing is definately keeping them alive and thriving these days. But, will a undercutting strategy work in the long term? Not likely, unless they take a crash course in customer service, and really turn things around.

P.S. I register from 50 to 100 domains a week. This company's weaknesses become pretty apparent at this volume.

 

[Domain123]

Review

Worst company!!! They will delete your domain names and let you reg them again by yourself.(Who will pay the reg fee?) Need to wait more than 25--40 minutes for the phone support---you will also wait for another 12 hours to get them review your problem. That's very bad bad company to deal with even they offer promotion sale.

 

[webcom]

Their support is the absolute lowest. Extremely incompetent and slow in responses. Their interface is not fully functional. Their bulk management tools are not working for months so forget about changing nameservers for more than one domain at a time. Their support responses simply insult your inteligence at times. They are absolutely awful. It's a shame they PAY / LOSE money to acquire more business (by offering $3.xx domain transfers) and fail to deliver decent support and management tools afterwards (= losing the same customers they've gained.)

 

[tricolorro]

Review Thread: RegisterFly.com

Their support is the absolute lowest. Extremely incompetent and slow in responses. Their interface is not fully functional. Their bulk management tools are not working for months so forget about changing nameservers for more than one domain at a time. Their support responses simply insult your inteligence at times. They are absolutely awful. It's a shame they PAY / LOSE money to acquire more business (by offering $3.xx domain transfers) and fail to deliver decent support and management tools afterwards (= losing the same customers they've gained.)

Hi,

Everything webcom said is so very true.

I've been telling RegFly for months that their Bulk Tool does not work
but my complaints fell on deaf ears.

RegFly staff themselves tried to update my info using the Bulk Tool
and emailed me that the changes to Name Servers and Who-Is was done successfully.

The info changed in the RegFly control panel but never made it to the Registry.

Their staff never bothers to check their work.

Now they said in response to a Support Ticket that there is a "minor" problem with the Bulk Tool.

There is nothing minor about it.

Yet they have failed to notify their membership in any way that the
Bulk Tool is not working. In fact, when you are in the Control Panel
you are encouraged to use the (non-working) Bulk Tool.

Even worse, when you manually change the Who-Is ,it will change in
RegFly's Control Panel but will NOT change at the Registry.

RegFly boasts reaching the milestone of 1,000,000 customers.

I wonder how many of those customers will remain with this truly awful company.

Be careful with RegFly.

:td:

 

[affordableweb]

RegisterFly stole my domains and they will steal yours also

These people are dirty filthy crooks. They will lie to you and cheat you and steal your domain names. They have stolen more than 40 of my valuable domain names and lied to me when they said I could buy them back. They now refuse to retunr to me what was mine and has been for 4 years.

Paul is a liar. He is a crook and he will lie and tell you they care but they dont. Their system is not making the mistakes they are lying about. It is a human stealing my domains from me. Plain and simple they took these and many more from me

http://www.alfredmoya.com/registerfly/index.html

Do not trust these people. The services suck. They use the ProtectFly to steal your domain sales. They will change the reg dates on your domains and take themn from your account. They will charge your credit card and not renew your names. when you ask them anbout this they will issue a credit to your account but you can never have the domain you owned or a refund.

 

[Zeeble]

I find it funny how the second result in Google for the term Registerfly is the following:
Bad Companies - RegisterFly
http://www.killfile.org/~tskirvin/history/badcompanies/registerfly.html

 

[Umer]

great domain registered!

Great domain registerer, gives u tons of cheap deals on registrations,transfers,renewels.. !!

 

[AdoptableDomains]

Updated review based on recent history

I used go get good service out of Registerfly with a few error here and there. In the past 6 months, service has been horrible, they lost domains, the interface didn't work, they refused to fix errors, they deleted active support tickets, and much more. Although they had a great interface, it has too many bugs and their support and business practices are questionable. Their prices are low, but sometimes you get what you pay for.

 

[BeZazz]

their support seems very lacking well actually there is none...currently i can not register a .info i have tried 21 times through their interface and the API that i run, and to make it worse are slack at replying to support tickets as been atleast 14 hours since i submitted a ticket and im still waiting for a reply

i now regret useing them as they are useless

 

[realestatepro]

Drops domain names frequently and they don't care

When I think of RegisterFly I think of ICANN and how they need to take action against this company. In some countries what RegisterFly.com does is considered a scam and fraud. They have dropped names without warning (from what I hear it is a common occurrence). I am yet to use there automated SSL purchase process within the ten minutes setup time as advertised, often it takes over a week and in once instance they actually admitted they where having issues and refunded my money INTO MY REGISTERFLY ACCOUNT AND ONLY $13.99 RATHER THEN $69.99
ICANN please step up and give RegisterFly.com the kick it truly deserves.

 

[bwhite82]

Tread carefully

I have been doing my business with this company for some time. Until recently, I have encountered no problems. First I'll point out the good points:
-Great pricing, there are always bargains to be had with this registrar
-Fairly feature-rich interface

Now the negative:
-Although their customer-service approachability is top-notch (many avenues are offered with which to contact them), 24/7 even, with an online 'live chat' with which to get a hold of someone usually within 10 minutes -- it doesn't do much good if your problems do not get solved, the live chat reps usually tell you to fill out a 'trouble ticket' anyways. Then the tickets just sit there, unanswered for days on end.
-Ease-of-use can be a problem as well. I tried to register a couple of domains one day, and kept getting 'failure to register' emails, so I requested a refund and was basically told to 'piss-off' because the funds were in the 'quick checkout' part of my account, and that I didn't read the agreement close enough -- you don't get refunds of funds put into your quick checkout account.
-Hosting: Couldn't tell you all that much about this service, as when I signed up for it, I never did receive a 'welcome email' tellling me how to get it started. I requested a refund for this also, which I paid for with my credit card, they refunded the money into my 'quick checkout'! Now I cannot get this money back.

Long story short, tread carefully with this company. A quick check of BBB.org will tell you all you need to know, do the same check of godaddy and you see quite the opposite. I am currently transferring all of my domains to godaddy, but it seems that registerfly is not being cooperative in this matter either. Woof.

 

[realestatepro]

Stay away from registerfly

RegisterFly is cheap but in my experience you get even less then what you paid for. Constantly dropping names and changing records without permission.
Lost a number of names due to there negligence, lost new registrations, renewals, and domains that had 6+ months prepaid.
There ticket system is also shocking, you need several tickets and weeks to have a simple issue corrected as support has trouble reading English.