Register.com & Myportalexpress.com - anyone?

[Eagle578]

Hi all,

Has anyone had any experience with register.com or myportalexpress.com? Myportalexpress.com belongs to the former, I understand, which doesn't surprise me...

I bought a domain from Snapnames two months ago, and they provided me with a login link to myportalexpress.com in order to access my domain name. The login worked fine, but then I arrived at an almost-blank page with only a few buttons along the navigation bar, which wouldn't do anything no matter what I clicked. No external links, no help pages, nothing I tried did anything which provided results.

I then found out that they are owned by register.com, so went to their website to see if I could contact them. After finding out that I can't send them an email (or message) without creating an account, I spent I-don't-know-how-long to figure out how to create an account. There is no option to create an account on the login page or home page, and no link that I could find which led me to a sign-up page. I actually searched for it on Google, and finally found it.

I then headed straight to the contact section, and after trying maybe 20 times (no exaggeration) to get a support ticket through, I finally succeeded. I am waiting now to hear back from them.

Thus far, I am not impressed at all. They have succeeded brilliantly in vaporizing any chances of having me register a domain name with them in future, or of me recommending them to anyone.

Again, has anyone dealt with register.com and/or myportalexpress.com before? What was your experience?

 

[hawkeye]

Register.com is owned by Web.com, who also owns NetSol, Snapnames and Namejet. Try calling/contacting Web.com for help etc.

Also once you get things straightened out, transfer your name far away from them!!