Poor Move by CatchService.com

[Fadi H]

Hello everyone,

I've been using a domain drop-catching service named CatchService.com for about six months and would like to share with you my experience using it.

Regarding the service itself, I think it was fine, I've had some success catching some good looking .com domains, Pricing was also reasonable.

All the past months were fine and whenever i face any sort of issue i reach out to the owner privately as he's a respected member of this amazing community. ( @Riz M. ) Until today, He managed to catch two domains for me and during checkout i learned that PayPal is no more an option to pay so i reached out and asked about that matter.

He confirmed that PayPal is no more an option and he only have two other options which I'm not so comfortable with, So i said fine, I will think it over and let him know where I'm at.

Surprisingly he was like, Think it over? Are you going to do board meeting for $36? ( Price of the current orders ) Which I'm not quite getting this line, Are you saying like you've reached a certain level of success that $36 is no longer a number for you? And the whole thing was about the payment method for the current orders and any potential future orders so i don't even understand why you said this. He followed up with : Anyways I'm just cancelling your orders and please do not place anymore orders. Before even i respond he went ahead and deleted my account from the site.

Poor move sir and so unprofessional. Nothing personal and I'm taking this public because you're a business, And this is my feedback for it.

 

[boker]

Here is the thing if PayPal cuts someone off. It’s not like he is forcing the buyer to complete the transaction. If PayPal cuts you off and gives you no recourse what do you expect the small business to do, they take credit card and crypto. It’s 2021 who can’t access a credit credit or crypto. You are attacking a domainer created small business, this is not godaddy with massive resources, look how much volume epik does, and they went after them also.

No, what I'm saying that he should have give time to the buyer to choose another option...not close his account because he is thinking what's better for him...looks like you are still talking about paypal, end not paypal is the issue here, it's his reaction about a purchase that wasn't the buyers fault( and even if the purchase was from buyers fault, you don't have this reaction)

 

[hui2000]

I have never used his service and can't talk about it, but from what OP has been saying, is that paypal was an option and they cut it off without letting anybody know. When, in the middle of payment, you find out that paypal is not an option anymore it's normal to think if the other option offered are good for you or you just give up in using the service. The bad part is his reaction, if I think twice if I'm gone use the service because paypal was not an option anymore and you just gone close my account, if that what happened, than it's just childish and unprofessional. It's like going to a supermarket which say they accept your debit card and at the checkout they are saying that they don't accept it anymore, when you think if you wan't to pay by cash or other option, they will tell you that you are banned from shopping there, just because you have thought twice about the payment options.

You have explained this well as the issue is about being banned while thinking of the other options for payment

 

[EmpireNames.com]

You have explained this well as the issue is about being banned while thinking of the other options for payment

if anyone want to leave caychservice they can do ...im not forcing them deleting his account was bcz his many orders was placed and if i didnt banned him m6 system could catch mames and if he told after thinking he camt pay we could loss alot

 

[bulkdomainz]

@Riz M.

Hi Riz, Why didn't you help your customer find a solution to the 'no paypal' problem?

yes i begged from you and you never vouched me infact you voted for me to remove my pro badge i know 3 pros who voted me to take my pro badge

 

[hui2000]

if anyone want to leave caychservice they can do ...im not forcing them deleting his account was bcz his many orders was placed and if i didnt banned him m6 system could catch mames and if he told after thinking he camt pay we could loss alot

Hi Riz,

Calm down and handle the issue in a better way. Sometimes its not good responding to comments when not in good moods, so incase take your time and have a PM conversation with him and sort it out.

 

[EmpireNames.com]

@Riz M.

Hi Riz, Why didn't you help your customer find a solution to the 'no paypal' problem?

i almost reply everyone

 

[bulkdomainz]

he is not regged in catchservice and had no rights to comment here

 

[bulkdomainz]

Really I don’t remember seeing anyone sharing so many sales with what they paid , and providing so much info to namepros members, as well as hosting one of the best value for sale threads on namepros when it was live. I have had the opposite experience.

I can’t believe people are so relentless because of what PayPal did to a small business owner, you think he doesn’t want to accept PayPal, they just send an email, hold your funds for 6 months, and say to bad so sad, we don’t want to hear it, what is a small business really supposed to do?

He could have worked out another payment method with his customer who reached out to him personally. There is good old Western Union and the likes, if PayPal and other Card Services withdraw their services. He should not take what PayPal did to him out on his customer. If PayPal 'cancelled' him, he should not cancel his customer.

 

[EmpireNames.com]

mayb

He could have worked out another payment method with his customer who reached out to him personally. There is good old Western Union and the likes, if PayPal and other Card Services withdraw their services. He should not take what PayPal did to him out on his customer.

maybe you didnt read i gave him two options one is card and one crypto but he said he will think about it.
he placed alot of domain orders for coming days and i had to close his account because he was not sure about doing payment else my system could catch all his names and then he could say i cant pay sorry.
this is reason.

 

[wwwweb]

He could have worked out another payment method with his customer who reached out to him personally. There is good old Western Union and the likes, if PayPal and other Card Services withdraw their services. He should not take what PayPal did to him out on his customer. If PayPal 'cancelled' him, he should not cancel his customer.

Here is the thing, if you have backorders placed on a platform, and cannot sustain payment given options, the system has to suspend that user until a solution is found. I think this should be handled offline, I am sure nobody wants to lose a customer, but if OP can't pay via credit card, or crypto, leaves little options, WU is very fee heavy for OP, I can't speak for service provider, and what they would accept, but cooler heads will prevail here. It looks like OP said service, was fine, used it many times, but paypal is the issue, and if paypal stops working with business provider, and OP has no other way of paying, the account has to be suspended to stop any other charges from being incurred to the business if they themselves say they cannot pay.

 

[Future Sensors]

Thanks for your clarification.

Closing the account AND cancel the orders? Not cancelling the orders? Why close an account while just cancelling the orders may be the solution? Just don't get that part. Did you catch the domains? I hope it was a decent discussion between the two of you when it happened.

 

[EmpireNames.com]

Thanks for your clarification.

Closing the account AND cancel the orders? Not cancelling the orders? Why close an account while just cancelling the orders may be the solution? Just don't get that part. Did you catch the domains? I hope it was a decent discussion between the two of you when it happened.

he had many orders in coming days to catch and he replied he have to think about it now if next day we caught some more names he would say i will think more.. and also he mentioned he dont want to use catchservice.com i am out now after that i am out word i removed account because its not good to have account who have multiple orders and not sure about he will pay or not

 

[bulkdomainz]

Did Riz M SUSPEND or CLOSE customer's account?

If all his customers can't pay by card or crypto, will he close all their accounts or work with them to pay via other methods?

Here is the thing, if you have backorders placed on a platform, and cannot sustain payment given options, the system has to suspend that user until a solution is found. I think this should be handled offline, I am sure nobody wants to lose a customer, but if OP can't pay via credit card, or crypto, leaves little options, WU is very fee heavy for OP, I can't speak for service provider, and what they would accept, but cooler heads will prevail here. It looks like OP said service, was fine, used it many times, but paypal is the issue, and if paypal stops working with business provider, and OP has no other way of paying, the account has to be suspended to stop any other charges from being incurred to the business if they themselves say they cannot pay.

 

[boker]

he had many orders in coming days to catch and he replied he have to think about it now if next day we caught some more names he would say i will think more.. and also he mentioned he dont want to use catchservice.com i am out now after that i am out word i removed account because its not good to have account who have multiple orders and not sure about he will pay or not

Yes, but for now, he was just thinking about the best solution, he didn't said that he can't use either of them. Also, you could have let him know before doing that, that if he will not decide, you will cancel his backorders or close his account. There are many companies doing backorders, but all of them suspend an account if at least one order is not paid, not before that. Also, as a customer, he has his rights, even if you choose to close his account, you have all his info and payment details, so it should breach something before you do that. This is your answer: Think it over? Are you going to do board meeting for $36? and you closed his account, he didn't even had time to reply. As far as I know, even the bad companies like networksolution, dotser, 1&1 and a fe others will not do that from the start, so at least you just admit that it was a bad call. I would have reacted exactly the same as OP did, you can't be like, 'ok, that's normal way of doing business'

 

[EmpireNames.com]

Did Riz M SUSPEND or CLOSE customer's account?

If all his customers can't pay by card or crypto, will he close all their accounts or work with them to pay via other methods?

if customer ordering domains continue and he dont agree with our payment terms

YES I WILL SUSPEND!!!

 

[wwwweb]

Did Riz M SUSPEND or CLOSE customer's account?

If all his customers can't pay by card or crypto, will he close all their accounts or work with them to pay via other methods?

Come on are you for real, it looks like the business responded that if a customer can't pay with a credit card, or crypto then they have to put a hold on pending orders, as they will be liable for paying for them if the customer can't. Any low margin online business you have to understand that concept.

There is no shortage of backorder companies they can put new backorders on, If OP doesn't have a credit card, get some crypto, run a sale thru dan, and load up... if that doesn't work they have to take their business elsewhere. It seems like many notes are from people who don't even use the service, as an active user of the service, I feel like it is getting a bad wrap of a situation taken out of context. The business didn't even force the person to pay for what they had backordered, but they had to protect themselves from future losses, if the OP could not guarantee payment via a credit card etc...

 

[WGS_Thunder]

Riz is doing himself in with his attitude. JMO

 

[boker]

Come on are you for real, it looks like the business responded that if a customer can't pay with a credit card, or crypto then they have to put a hold on pending orders, as they will be liable for paying for them if the customer can't. Any low margin online business you have to understand that concept.

There is no shortage of backorder companies they can put new backorders on, If OP doesn't have a credit card, get some crypto, run a sale thru dan, and load up... if that doesn't work they have to take their business elsewhere. It seems like many notes are from people who don't even use the service, as an active user of the service, I feel like it is getting a bad wrap of a situation taken out of context. The business didn't even force the person to pay for what they had backordered, but they had to protect themselves from future losses, if the OP could not guarantee payment via a credit card etc...

It looks like we are not on the same page here. You suspend a customer after an unpaid backorder, not before. Also, what's more concerning is the attitude, if this is the right attitude when you have a few good sales under your belt and a startup, what will be your attitude when you reach a different leveel, like Rob from Epik, godaddy owner or the guys from dan.com? It looks like you don't have a bad opinion about the owner of the startup, just because you didn't had any issues, but it should concern you what it's happening with others, because some day you could take OP place.

 

[EmpireNames.com]

It looks like we are not on the same page here. You suspend a customer after an unpaid backorder, not before. Also, what's more concerning is the attitude, if this is the right attitude when you have a few good sales under your belt and a startup, what will be your attitude when you reach a different leveel, like Rob from Epik, godaddy owner or the guys from dan.com? It looks like you don't have a bad opinion about the owner of the startup, just because you didn't had any issues, but it should concern you what it's happening with others, because some day you could take OP place.

all who are taking negative nobody have acocunt in catchservice.com
all negative are null and void ... they even didnt placed one order in catchservice. not even had deal with me once .. i dont know whats the motive behind this all negative comments from those who even didnt visited catchservice.com once

 

[LUP]

Thank you for sharing this story. I'm going to blacklist CatchService.com and will share this story with others