Pool backorder question

[-fp-]

Hello everyone.

I have backordered a domain with pool over the weekend and got this email with the successful backorder notification ( I deleted the domain name and amount):
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Congratulations! You won the auction for DOMAIN xxxx

Your account has been charged the total price of US $xxxx

After the payment of your domain(s) is successfully processed, the ownership of the domain(s) will be transferred to you.

To review the status of your auctions at any time, simply log into your Pool.com account, click on the Domain Marketplace tab followed by the Auctions link.

To log into your Pool.com account, copy and paste the following link into your browser https://www.pool.com/login.aspx and enter your login information.

Regards,

The Pool.com Team
[email protected]
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Two days after nothing has happend and my emails to pool have ben unanswered.

I have got the billing details in my account so I have paid but the domain is not in my backorders! :td:

Does anyone know what is happening or has that happend to you as well?

All experiences appreciated.

Fabian

 

[Charley]

I have backordered a domain with pool over the weekend and got this email with the successful backorder notification ( I deleted the domain name and amount):

You can locate the domain name in the order list.

Two days after nothing has happend and my emails to pool have ben unanswered.

If the transaction went through the weekend, it should have been done by Monday. That is not the case here, so send the support an email. Or else there is a member here by name Rasman, pm him and find out.

 

[-fp-]

Thanks for this Charley. I have PM'ed Rasman.

Lets wait and see.

Fabian

 

[r3born]

They are not very fast, especially if this was for a ccTLD domain..

 

[index2703]

I always have to give Pool a kick to get any domains I win transferred to my NameScout account.

I don't know why but every time I win a domain I have to email service (at) pool.com and ask them to push it across.

They always push it within a few days of me emailing but it's just a bit of a pain having to chase them.

 

[-fp-]

Update:
Now after 5 days of writing emails, etc I still have not heard anything from them. They have not even bothered to answer to any of my emails! :td:

This is definately the last time I have backordered a domain from pool.

Customer Service is not really so hard pool. Look at snapnames!

But I guess there is a reason why they are number one in the market.

Any other ways of getting hold of someone at pool anyone?

Fabian