Polurnet.com hosting down?

[fonzie_007]

My webpages have been down for several days and I have not received any word from Polurnet about this. Anyone else in the same boat?

 

[tristanperry]

In cases like this, I'd suggest the most valuable tool on the internet (well, not quite; although it's pretty useful!):

http://downforeveryoneorjustme.com

The websites in your sig do seem down for me, however it could be a regional issue?

Either way, having no word about this isn't too great - I hope you can get this sorted soon

 

[Ben42]

I have a reseller account with them and have not seen any downtime recently.

 

[DotUSDomains]

i had some down time, a long time ago,

no email, nothing,

they say they post in there forums with any updates/news
Maybee check there forums.

 

[Jake]

This happened to me once (not with polur), and it turned out that my account was hacked, and whoever had hacked me banned my IP from my sites.

In cPanel, try this:

Log in:
Go to: http://your domain here.com:2082/frontend/x/denyip/index.html

See if your IP is blocked, and if it is, remove it

-Jake

 

[Dougy]

Your best bet is to contact them directly and see what's up.

 

[PolurNET]

Jon,

As explained to you on the helpdesk, there were several issues here:

1) Your email was not working; you were sending live help offline messages, we replied to all of them repeatedly, yet you did not reply back. We finally found an old alternate email address you used, and managed to contact you there. As always, the FIRST rule of thumb is to make sure your email is working with our systems. Sending from gmail, hotmail or yahoo is usually a safe bet, since these services are used by many of our customers and known to work well most of the time.

2) You used outdated nameservers that were discontinued over 3 years ago!. We did send multiple newsletters, and announcements for accounts on the same server as you; most recently, there was a notice in mid-May when we noticed accounts like yours still using wrong nameservers.

3) There is rarely, if any, downtime with our services for that long of a period; the first place to check is our forums, at http://forums.polurnet.com, where other customers are present. If you don't notice anything, then the issue is 99% on your side. Typically, issues we've seen are firewall blocking rules, ISP issues, wrong nameservers and expired domain names.

4) Giving a misleading subject like "polurnet hosting down" is really silly, since we have more than 25 shared/reseller servers... not including dedicated server customers, VPSs, Windows Hosting, etc. In all likelihood, not all servers are down at any point in time, unless the whole world experienced a major catastrophe at the same time. In fact, our main site has had uptime of 100% over the past 6 months at minimum. So, surely no one else would be in the same boat unless they share the same server as you... again, based on the above, this was NOT the case this time

Hope this clarification helps. I'm sure the NP mods will soon clear this thread of all the misleading and generic comments now that the situation is really known.

Remember folks, if you are the OP, it is common courtesy to update the thread when your situation is resolved! This forum is not just for one-time complaints, you know...

 

[fonzie_007]

Problem solved, although I am surprised I did not receive emails because the email address you had on file is my primary email address (and is hosted by Polurnet). The first email I received (on the nameserver issue) was when Polurnet sent an email to my alternative address.

Thanks for the speedy response time at NP (although I do stand by the title of my thread because my webpages were in fact down).

 

[~ServerPoint~]

Yeap... Sometimes foruma are addition chanells for support

 

[KingDon]

Anyone know what's up with Polurnet? They've been down for a few hours.

 

[majorkontrapelo]

Yes polurnet has been down for several hours now, without any words from them...
Even their site is down!

 

[PolurNET]

Anyone know what's up with Polurnet? They've been down for a few hours.

Actually no, it's only part of the oPhire server (where our main polurnet.com happens to be routed) that isn't resolving properly at some worldwide locations. The server itself is working fine, however, there is a network issue with the datacenter that isn't routing secondary IP addresses properly to the server. cPanel/WHM are still accessible, and so as http://support.polurnet.com as usual to submit tickets.

Again, if you need to mention downtime on a public forum instead of a suppot ticket (which I still don't understand), at least clarify which server you're on... saying "polurnet is down for hours" is a totally incorrect generalization, and unfairly causes confusion with thousands of other customers on dozens of other servers that have sites working 100% fine. I'm not sure how many times I have to keep repeating myself with the same request, but I'll continue to do so until it's clarified.

 

[majorkontrapelo]

You should have send out emails informing clients of what happened!

 

[PolurNET]

You should have send out emails informing clients of what happened!

No, not when we don't know what happened or who is affected. As mentioned, not everyone is affected by the issue, and network announcements are never sent by email unless you subscribed to our forum. We've been handling issues for years, and customers that have been with us know when issues are being worked on. Furthermore, all helpdesk tickets have been replied to.

 

[poker_bears]

4) Giving a misleading subject like "polurnet hosting down" is really silly, since we have more than 25 shared/reseller servers... not including dedicated server customers, VPSs, Windows Hosting, etc. In all likelihood, not all servers are down at any point in time, unless the whole world experienced a major catastrophe at the same time. In fact, our main site has had uptime of 100% over the past 6 months at minimum. So, surely no one else would be in the same boat unless they share the same server as you... again, based on the above, this was NOT the case this time

No it's not silly actually. Your main site is down right now for people in California.

Potential new customer here. Been eyeing your reseller hosting as you've gotten rave reviews here and I just happen to have a ton of llll's I plan to develop.

I was literally going to sign up with you guys today. Had planned to go with you a few months ago but was waiting until my other reseller accts were full.

What's the deal?

 

[dre]

All my sites been down for 14 hours + now.

Any one not been able to access http://support.polurnet.com/ ?

Its not a global problem though.

 

[zorg-directory]

many hosting not profesional

 

[dre]

These guys are... You can class them along with many.

 

[LittleBigMan]

Yes, unfortunately the same for me too dre

No access at all since around 9-10pm GMT yesterday and can't access http://support.polurnet.com

 

[Ben42]

It looks like http://support.polurnet.com/ is up, but very, very slow. (For me)

Actually the page does not display fully...no images...little text.

 

[dre]

Also my emails seems to bounce. So support is totally cut off at the minute.

 

[PolurNET]

No it's not silly actually. Your main site is down right now for people in California.

Potential new customer here. Been eyeing your reseller hosting as you've gotten rave reviews here and I just happen to have a ton of llll's I plan to develop.

I was literally going to sign up with you guys today. Had planned to go with you a few months ago but was waiting until my other reseller accts were full.

What's the deal?

https://billing.polurnet.com/beta/order still works fine, and I tested it from a traceroute in California.

It appears the datacenter is having a major network routing issue for our main server, which is causing the appearance of downtime when trying to access our main site. We're of course fixing this.

It is silly because there is a major differentiation between who is affected ... currently less than 5-10% are affected by the issue, as most of our main shared/reseller hosting servers work perfectly. New customers are not placed on the same server where polurnet.com is routed anyway, so there is no correlation. Take a look at these third-party uptime stats for some of our servers:

-iPrimus server: http://www.siteuptime.com/prem_statistics.php?Id=3438&&UserId=40867

-iJet server: http://www.siteuptime.com/prem_statistics.php?Id=4869&&UserId=76214

- oPhire server: http://www.siteuptime.com/prem_statistics.php?Id=10235&&UserId=40867

So clearly, what I mentioned in few posts above is accurate. That's precisely why I have been persisting to make sure that customers (new and current) realize that saying "polurnet is down" is making an incorrect broad generalization

Yes, unfortunately the same for me too dre

No access at all since around 9-10pm GMT yesterday and can't access http://support.polurnet.com

support.polurnet.com uses images from our main site, so since they don't load, the actual site doesn't load for a long time.

You may use the direct URL http://support.polurnet.com/kb/newticket.php for support. We are aware of the oPhire issue, so there's no need to send tickets about it now. We have about 45 open tickets now about the issue, so we are definitely working on it and I apologize for the inconvenience. Unfortunately, I've been working all night with the datacenter to fix this, and they still have not been able to.

 

[dre]

I am on the ophire server: [ http://ophire.nsglobalhost.net/] - Check the landing page for that also.

and my sites are down. Also

Ok cool.


Do you have any idea when everything will be back up? Me, clients etc are losing business.


Keep up the good work.

 

[PolurNET]

many hosting not profesional

Useless and grossly incorrect posts like yours is precisely why moderators are present on this forum. This has been reported.

 

[PolurNET]

I am on the ophire server: [ http://ophire.nsglobalhost.net/] - Check the landing page for that also.

and my sites are down. Also

You see someone's site as they are using the main server's IP for their site.

We are aware that all sites on Ophire are not working from all locations, and this is being fixed as quickly as possible. The datacenter mentioned it should be fixed within this hour.