A lot of people who are keyboard cowboys do so by having the luxury of using a made up name, a VPN and a host of other things to hide their identity. I would say to the OP you are putting yourself in an actionable position, you are accusing a company of fraud, who does know who you are they have your real details so it would not be hard to find you and take legal action against you.
There are many customers and potential customers of theirs that frequent Namepros, they could prove damages rather easily in my layman's opinion.
Your Right to Sue: What Constitutes Defamation?
Defamation is an intentional false communication that harms the reputation of a person in the eyes of the public. In legal jargon, a plaintiff asserting a claim for defamation must allege and prove that the defendant made false, defamatory statements of or concerning the plaintiff, which statements were published to a third person and caused injury to the plaintiff's reputation. The two types of defamation are
slander, which is defamation involving an oral communication, and
libel, which is defamation expressed by print, writing, pictures, or signs.
The defamatory words must be communicated to some person or entity other than the defamed person or business. For example
, if someone sends an e-mail or a private Facebook message to you or your business without copying anyone else or posting it so that others can see it, it does not constitute defamation, even if it is false.
If the slander or libel consists of statements about your business or profession and the words are defamatory by themselves, without further explanation, it is considered defamation "per se." That means you do not need to prove in court that you or your business were damaged by the defamation; such damages are presumed. If the defamation is not "per se," you would need to prove that the defamation caused you an actual monetary or economic loss.
https://www.wardandsmith.com/articles/internet-libel-legal-recourse-anonymous-business-defamation
1) No one likes spam so being upset is understood
2) There seems to be some issue of why don't you idiots believe me?
A) let's look at that, many people here do business with NameSilo and have no problem, (that does not make them always right or perfect as a registrar) The op has little history here, so it should not be incredulous to hear people believe NameSilo over the OP.
B) What was the desired outcome of coming here, people take their time to try to leave some info or guidance, and they are called idiots, retarded and moron to name a few, now to the mods credit they are deleting posts here that were out of line, so new readers might not see some words.
C) Namepros is not magic land, a company not telling you what you want to hear or blocking you or ignoring you does not change by coming to Namepros.
The community can help when someone presents screenshots and info that makes the company look bad. But still a company is going to run their business as they see, not as Namepros sees.
3) What was the question hopefully it can be posted here, thee 2 + 2 question and then hopefully
@namesilo can answer it here. I would appreciate but certainly not entitled to an answer on whether or not
@namesilo you told this person they would get contacted by the CEO.