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I wanted to post this about NetSol and something that happened to me recently.
This is partially to warn others to stay away if you're not sure about NetSol.
To make a super long story shorter here is what happened:
In September a thread was posted here on NP about a promo with NetSol. The promo was for a free domain transfer in so I figured I'll give it a try with a few names and see what happens. Well that's when the nightmare started.
I did the transaction and at the end of the process I saw a $0.00 charge so I went ahead with it. I used a pre-paid card to be safe from overcharges in the event of a charge or problem. None of my attempts worked when trying to verify via the email link afterward. I didn't think much of it at the time and assumed maybe the promo was limited to a few people.
Later I checked my CC and noticed a slew of charges. What happened was NetSol attempted to charge me many $1 fees (for auth) and a bunch of $9.99 fees as well. One $9.99 went thru and the rest were declined because of the pre-paid card limit. Fast forward a few days later and it happened once again when I received emails that I perceived to be updated links to verify my previous transfers. Every time I clicked the link they attempted to charge me again $9.99 each. All were declined in total except the $1 fees and $9.99 fee.
Immediately after my first charges were noticed I sent in a support ticket. Only reply was "please send more info" which I did. Receive zero replies after that. I then called. I got zero help on the phone and was told to send a fax. I sent the fax. It failed on the receiving end (my guess is I was not the only one being screwed and their lines were jammed.) I then emailed to 2 separate emails for support with the form and info they requested. Got zero replies back. Finally I opened a 2nd ticket and they just said to call. Real helpful team. I called again. This time the support rep did nothing except make excuses and telling me they received no emails even though I verified the correct support address. He said send it all again and wait. I did. Still no updates. It's been a week now since I tried the transfers and still have all the charges on my card and no refund in sight.
I called my CC to file a chargeback and was told to wait 1 more magical day to be sure.
If you were affected feel free to post here with your story.
This is partially to warn others to stay away if you're not sure about NetSol.
To make a super long story shorter here is what happened:
In September a thread was posted here on NP about a promo with NetSol. The promo was for a free domain transfer in so I figured I'll give it a try with a few names and see what happens. Well that's when the nightmare started.
I did the transaction and at the end of the process I saw a $0.00 charge so I went ahead with it. I used a pre-paid card to be safe from overcharges in the event of a charge or problem. None of my attempts worked when trying to verify via the email link afterward. I didn't think much of it at the time and assumed maybe the promo was limited to a few people.
Later I checked my CC and noticed a slew of charges. What happened was NetSol attempted to charge me many $1 fees (for auth) and a bunch of $9.99 fees as well. One $9.99 went thru and the rest were declined because of the pre-paid card limit. Fast forward a few days later and it happened once again when I received emails that I perceived to be updated links to verify my previous transfers. Every time I clicked the link they attempted to charge me again $9.99 each. All were declined in total except the $1 fees and $9.99 fee.
Immediately after my first charges were noticed I sent in a support ticket. Only reply was "please send more info" which I did. Receive zero replies after that. I then called. I got zero help on the phone and was told to send a fax. I sent the fax. It failed on the receiving end (my guess is I was not the only one being screwed and their lines were jammed.) I then emailed to 2 separate emails for support with the form and info they requested. Got zero replies back. Finally I opened a 2nd ticket and they just said to call. Real helpful team. I called again. This time the support rep did nothing except make excuses and telling me they received no emails even though I verified the correct support address. He said send it all again and wait. I did. Still no updates. It's been a week now since I tried the transfers and still have all the charges on my card and no refund in sight.
I called my CC to file a chargeback and was told to wait 1 more magical day to be sure.
If you were affected feel free to post here with your story.
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