Network Solutions problems

[creataweb]

I wanted to post this about NetSol and something that happened to me recently.

This is partially to warn others to stay away if you're not sure about NetSol.

To make a super long story shorter here is what happened:

In September a thread was posted here on NP about a promo with NetSol. The promo was for a free domain transfer in so I figured I'll give it a try with a few names and see what happens. Well that's when the nightmare started.

I did the transaction and at the end of the process I saw a $0.00 charge so I went ahead with it. I used a pre-paid card to be safe from overcharges in the event of a charge or problem. None of my attempts worked when trying to verify via the email link afterward. I didn't think much of it at the time and assumed maybe the promo was limited to a few people.

Later I checked my CC and noticed a slew of charges. What happened was NetSol attempted to charge me many $1 fees (for auth) and a bunch of $9.99 fees as well. One $9.99 went thru and the rest were declined because of the pre-paid card limit. Fast forward a few days later and it happened once again when I received emails that I perceived to be updated links to verify my previous transfers. Every time I clicked the link they attempted to charge me again $9.99 each. All were declined in total except the $1 fees and $9.99 fee.

Immediately after my first charges were noticed I sent in a support ticket. Only reply was "please send more info" which I did. Receive zero replies after that. I then called. I got zero help on the phone and was told to send a fax. I sent the fax. It failed on the receiving end (my guess is I was not the only one being screwed and their lines were jammed.) I then emailed to 2 separate emails for support with the form and info they requested. Got zero replies back. Finally I opened a 2nd ticket and they just said to call. Real helpful team. I called again. This time the support rep did nothing except make excuses and telling me they received no emails even though I verified the correct support address. He said send it all again and wait. I did. Still no updates. It's been a week now since I tried the transfers and still have all the charges on my card and no refund in sight.

I called my CC to file a chargeback and was told to wait 1 more magical day to be sure.

If you were affected feel free to post here with your story.

 

[Asfas1000]

About time they rebrand to Network Problems

 

[Kate]

Some registrars get the occasional praise from their clients, including domainers, but when was the last time we heard something positive about NS ?

 

[BML]

The promo was for a free domain transfer in so I figured I'll give it a try with a few names and see what happens.

When something seems too good to be true I won't touch it with 5ft long pole. Thanks for warning.

 

[E-Promote]

Sorry to hear that creataweb, a few of us posted warnings in the original promo thread, as always they probably got buried in all the hype.

 

[creataweb]

Finally filed a complaint online with BBB and NetSol responded to the complaint saying they would refund me after admitting I was charged. They still never responded to me via email, phone, or support only on my complaint on the other website. I won't get my hopes up but it's kind of crazy to only get a response after bringing this public.

If you got charged wrongfully I suggest you do the same if you have no options left.

 

[creataweb]

Partial update: NetSol still has not responded even though I re-sent the paperwork / emails.

Still no refunds either. If you hooked up your bank account / credit card with them I would delete that before you get hit with all sorts of charges at some point.

 

[creataweb]

Still no response from NetSol. Totally ignored all my emails, tickets, faxes after second contact attempts.

Here is an excerpt showing an example of how scummy this company really is:

"Network Solutions LLC has agreed to settle Federal Trade Commission charges that it misled consumers who bought its web hosting services by promising a full refund if they canceled within 30 days. In reality, the company withheld substantial cancellation fees from most refunds.

In an administrative complaint, the FTC alleged that Network Solutions, a domain name registrar and web hosting provider, offered web hosting packages with a “30 Day Money Back Guarantee,” but did not adequately disclose that it withheld part of the refund – up to 30 percent – from customers who cancelled within 30 days of buying an annual or multi-year package and registering an included domain name.

The proposed settlement order prohibits Network Solutions from failing to clearly disclose, before obtaining a customer’s billing information, the material terms of any money-back guarantee, or failing to refund the full purchase price in response to a request that complies with the terms of a guarantee. The settlement also bars the company from misrepresenting material terms of any refund or cancellation policy or money-back guarantee, or any other material fact about web hosting."



https://www.ftc.gov/news-events/pre...nt-network-solutions-llc-misleading-consumers