Network Solutions? More like Networse No Solutions.

[SuperBrander]

I've been trying to transfer two domains to Network Solutions for the past few days after they sold at @NameJet. My paypal account and all credit cards and debit cards are being denied and can't be added as payment methods. They're all working fine of course and I use them on a daily basis at all other venues. Note that this is an account that I used in the past and paid with many times (when NetSol had promotions that justified using their services). What changed? Maybe Network Solutions knows, but I wouldn't count on it.

Their support is useless. Copy/paste answers. Clueless agents. Tickets are opened and then closed automatically after a single worthless response. I've wasted countless hours trying to solve this matter and deliver the domains to the buyers. Namejet keeps referring me to NetSol to solve this, but NetSol keeps running me around in circles. They'll tell you that everything looks fine from their end. They'll blame your browser, your credit card, your bank, anything but solve the issue at hand.

Let's see how long it takes them to accept payment from a legitimate customer.

https://twitter.com/i/web/status/1610323711961501696

 

[tonyk2000]

just in case, make sure that the following is met (antifraud measures may be in place): your are accessing netsol from the country of your account, no proxies or vpns or TOR, your card is issued in the same country, timezone on your computer is correct [said country] and the time is correct, browser 1st preferred language is the official language of your country, browser itself is common and without adblock, cookies etc. allowed.

If all this fails - try to pay by phone, they most likely accept such calls:

Need help completing your order? Call 1-800-333-7680 (US and Canada) or 1-570-708-8788 (worldwide).

 

[SuperBrander]

just in case, make sure that the following is met (antifraud measures may be in place): your are accessing netsol from the country of your account, no proxies or vpns or TOR, your card is issued in the same country, timezone on your computer is correct [said country] and the time is correct, browser 1st preferred language is the official language of your country, browser itself is common and without adblock, cookies etc. allowed.

If all this fails - try to pay by phone, they most likely accept such calls:

Need help completing your order? Call 1-800-333-7680 (US and Canada) or 1-570-708-8788 (worldwide).

Thanks, man. This isn't my first rodeo. No VPN. Cards issued in the same country. Timezone is correct. Multiple browsers don't work. I tried incognito mode too. etc. etc. etc. I also used this account in the past and made payments many times. I talked to their agents on the phone till my ears bled but they're unable to add the cards too.

 

[Sutruk]

Note that this is an account that I used in the past and paid with many times

You could try to create a new NetSol account just for this purpose. Maybe something is wrong with the old account. Just trying to find a possible solution.

* Also, try to restore your browser's default configuration. That may work in some cases...

 

[SuperBrander]

@Sutruk Thanks for the suggestion. I thought about it yesterday, but decided against it in order not to complicate this further with another account, a push etc. I also think it likely won't help. But I just asked their twitter support if that might help so if they say it might, I'll give it a try. I'm really out of other options at this point.

 

[ReallyBigIdea.com]

Just create a new account. I remember the times when netsol offered dotcom reg for $1-$5 they are always registered domains for me and let me transfer on last day before redemption period. Netsol is great. I love them.

 

[SuperBrander]

Just create a new account. I remember the times when netsol offered dotcom reg for $1-$5 they are always registered domains for me and let me transfer on last day before redemption period. Netsol is great. I love them.

Well, good for you. Enjoy them. I also used them for promos a few years ago and that was the only reason I used them because I read many bad reviews and horror stories. Either way, I don't think you would like them very much if they rejected every legitimate payment method you tried to give them (I'm a US customer, not someone from another country) and their support would waste countless hours of your time. I guess you also don't mind receiving auth codes 3 days after requesting them. Or having to call them each time in order to get them immediately. And sometimes having these auth codes not work (which happened to me a few times). And having no way to expedite transfers. And having other extensions for domains you own appear in your account. I can add many more issues I've had with them, but this current nightmare takes the cake. I'll never use them or any site that uses them again. If people want to use them- by all means. I can only testify about my experience.

 

[SuperBrander]

@Sutruk I was able to use the same paypal account that repeatedly got rejected, in another NetSol account. Thanks for encouraging me to try this solution. It might work if I can get the domains in and then push them to the account where I need them. But now I'm in level 2 of the nightmare- I can't enter the auth codes because I have to wait up to 24 hours for NetSol's system to identify that the domains were unlocked. Is this registrar for real?

 

[forge]

Nightmare scenario.

I never had issues when NJ worked with eNom. (still not a fan)

 

[tonyk2000]

and then push them

Last time I checked, Netsol did not have push button. Gaining account had to initiate domain transfer (!) and remove 1 year renewal from the shopping cart in order to "pay" $0, after which step losing account would be able to approve the transfer/push. Honestly, I'm unsure will it be possible to complete this process for the domains in question, to what extend 60 days lock applies, etc. It may well be that the system will still ask for authcode for example, something you cannot generate under 60 days lock...
What a mess

 

[SuperBrander]

Last time I checked, Netsol did not have push button. Gaining account had to initiate domain transfer (!) and remove 1 year renewal from the shopping cart in order to "pay" $0, after which step losing account would be able to approve the transfer/push. Honestly, I'm unsure will it be possible to complete this process for the domains in question, to what extend 60 days lock applies, etc. It may well be that the system will ask for authcode for example, something you cannot generate under 60 days lock...
What a mess

Thanks. Well... If I'm able to get them to Network Solutions... even to the other account- at least then I could contact NetSol support and ask them if they could deliver it to the buyers account from that account and spare me having to deal with the push/pull/whatever-convoluted-internal-transfer-mechanism they have over there. Once the domain is under their management, theoretically they should be able to do it. But with these guys... you never know. I'll keep updating.

 

[forge]

Obviously Namejet/Slopnames just turn a blind eye to the dreadful experience auction "winners" must endure to (hopefully) secure their names.

 

[Sutruk]

@Sutruk I was able to use the same paypal account that repeatedly got rejected, in another NetSol account. Thanks for encouraging me to try this solution. It might work if I can get the domains in and then push them to the account where I need them.

Good to know! I told you to do that just for that, to identify where was the problem. Now you know it's not your browser, and not your paypal nor your credit card. It was something related to your old Netsol account.

Well... If I'm able to get them to Network Solutions... even to the other account- at least then I could contact NetSol support and ask them if they could deliver it to the buyers account from that account and spare me having to deal with the push/pull/whatever-convoluted-internal-transfer-mechanism they have over there.

First, be sure that you are able to do that. Because when you receive a domain at NetSol, it gets blocked for 60 days, and you are unable to even push it to another NetSol account. (At least, it worked that way a few years ago...).

Good news is that a similar situation happened to me some years ago. I changed one of my domain's data, and boom, ALL my domains in that NetSol account got blocked for 60 days...
Then I called them, and they at least unblocked the domain that I needed to transfer out at that moment...

So if you call them, it's quite possible they can unlock the domain and either transfer it to your NetSol "Namejet" account or preferably transfer it directly to the buyer's NetSol account.

 

[SuperBrander]

Good to know! I told you to do that just for that, to identify where was the problem. Now you know it's not your browser, and not your paypal nor your credit card. It was something related to your old Netsol account.


First, be sure that you are able to do that. Because when you receive a domain at NetSol, it gets blocked for 60 days, and you are unable to even push it to another NetSol account. (At least, it worked that way a few years ago...).

Good news is that a similar situation happened to me some years ago. I changed one of my domain's data, and boom, ALL my domains in that NetSol account got blocked for 60 days...
Then I called them, and they at least unblocked the domain that I needed to transfer out at that moment...

So if you call them, it's quite possible they can unlock the domain and either transfer it to your NetSol "Namejet" account or preferably transfer it directly to NetSol buyer's account.

Thanks. Yeah, it was something about that specific account. Which is weird since that was the account I used a few years ago to pay from. You'd think one of the I-don't- know-how-many reps I talked to would suggest that the issue may be specific to that account. But nothing. Just more and more empty talk and promises of escalation to the next level etc.

As for the push/pull- I think that might be OK, if I get to that point. Even if the domains would have landed in the account they're supposed to be in- Netsol has to take it from there and transfer to the buyer's account. So a 60 day lock doesn't seem relevant. I think they'll be OK with just taking it from the other account. The partially good news is that one of the domains is finally in the process of being transferred. The other one has an issue- "not ready for transfer". I talked to Godaddy and the domain is definitely ready for transfer. So we'll see what happens with that one. Then later I'll deal with the 'domains being in the wrong account' issue.

Thanks to everybody who chimed in. Stay tuned.

 

[ReallyBigIdea.com]

Netsol can disable payment methods for fishy accounts

 

[SuperBrander]

Netsol can disable payment methods for fishy accounts

Of course they can do that. But that account was used to buy many domains in the past without an issue. Also, if my account is fishy or has a problem with it- somebody there should know about it, right? It should be flagged. Also, if it's problematic- why did they let me list domains from it for NameJet via the Network Solutions dashboard?

I spent 4 days in endless conversations with their support, they kept escalating the tickets, closing tickets, reopening them, closing them again and the only thing they said is: everything looks good from our end. Try another payment method. Try changing browsers. Try using incognito mode. Try clearing the cache. Talk to your bank. To your credit card company. But I guess you think that's OK to waste customers time for 4 days and keep closing their tickets automatically after every reply without helping them solve the problem. Well... I have better things to do with my time and I make great money elsewhere. So they can keep their crappy support and whoever enjoys using their services- well, good luck to them.

 

[Embrand]

It makes you wonder how you can charge the highest fees in the industry when you provide the worst service imaginable.

I am sure they would have been called Njetwork Solutions in the U.S.S.R.

 

[karmaco]

You need to call. Thats the only way to get any help from them in my experience.

 

[SuperBrander]

@Embrand Thx. I guess for many companies the renewal is such a drop in the bucket that they probably don't even bother to compare prices.

@karmaco Thx. Oh, I spoke to them many times over the last few days. And the answer is a resounding 'No'. It didn't help.

I spent all day today dealing solely with this matter. The domains are finally pending transfer (no thanks to anything anybody at Netsol said or did). I just got the 'transfer verify' emails from godaddy too and authorized the transfers, so the domains should both hopefully reach Netsol by tomorrow. They're gonna reach the wrong account but once they're under the management of Network Solutions, it should be easier to get them to the buyers. 'Should' being the key word here.

I saw that there's an option to merge accounts. That might help. I'll look into it after the domains arrive.

 

[Sutruk]

I spent 4 days in endless conversations with their support, they kept escalating the tickets, closing tickets, reopening them, closing them again and the only thing they said is: everything looks good from our end. Try another payment method. Try changing browsers. Try using incognito mode. Try clearing the cache. Talk to your bank. To your credit card company. But I guess you think that's OK to waste customers time for 4 days and keep closing their tickets automatically after every reply without helping them solve the problem.

It's good to know that I was finally able to help you in this matter!! I guess that support people sometimes just have their response book, or cannot think out of the box
It's always a pleasure to help the good people of NP

 

[Sutruk]

I saw that there's an option to merge accounts. That might help. I'll look into it after the domains arrive.

That's a very good one. Well thought!
Last time I checked (a few years ago) it was possible, indeed, to merge accounts at Netsol.

 

[SuperBrander]

The good news: I was able to get the domains to Networse No-Soul No-Solutions.

The bad news: 60 day lock.

The account merge might be an option, but I don't know if everything will go smoothly (both the listings and the domains have to be in the merged account) and their incompetent reps don't have a clue. I don't want to make a bad move because one of them told me that there could be errors if I try to initiate it. So... I emailed Namejet with a plea to end my misery. I'd be happy to transfer the whole Damn Netsol account with the domains to them if they're willing to take it. I just want this nightmare to end.

The amount of cluelessness & insanity there is beyond anything I've ever witnessed. I'm having conversations with them that sound like something from Alice In Wonderland. Can't get a straight answer and actual help from anyone.

Hopefully Namejet will save the day.

 

[tonyk2000]

In the following NP thread -
https://www.namepros.com/threads/selling-domains-in-the-60-days-lock.1172211/
there is at least one confirmation that netsol domains can/could be pushed within 60 days....

Also, as per
https://www.networksolutions.com/faq/domain-name-registration/auto-transfer-8.jsp :

Q: How can I ensure a transfer between Network Solutions accounts is successful?

A: If you are transferring from one Network Solutions account to another, you can help ensure the transfer is successful by verifying that the email address is accurate. An email will be sent to the Primary Contact for authorization of the transfer request.

The Primary Contact has 14 days to respond and authorize Network Solutions to initiate this transfer request.A domain name must be registered for greater than 60 days, be paid in full, and not on lock or hold in order to be transferred.

If "registered" here is not limited to "registered within netsol", then maybe removing registrar lock will help? Did you try this from your 2nd account, or asked the rep to unlock the domain?

 

[SuperBrander]

@tonyk2000 Thanks. If I could initiate it myself, I would. But when I try to go through the steps, very quickly I get to the point where there's a lock and I can't continue. Then their rep also told me repeatedly that it isn't possible. I asked him to open a ticket several times (not that tickets are helpful in any way. There's no option to reply to them. So these idiots ask something, and the customer can't reply. Unmonitored email address. And that's in the cases when they don't automatically close the ticket immediately after they write their unhelpful copy/paste answer). He ignored me and again and again said that I can't transfer it. Is he right? Who the hell knows. He copy/pastes stuff, including things that are related to external transfers. When I talked to them earlier today on the phone for the Nth time, it's the same. These reps are like parrots, either reading from a script or just saying stuff for the sake of saying it. Often, what you ask and the reply have a very loose connection to each other. They constantly make mistakes and provide unhelpful information no matter how well you explain the situation.

It's an internal lock so I'm sure there's a way around it. It's just a matter of someone wanting to do it.
Let's put it this way.... if the domains would have arrived to the right account, they'd still need to get from there to the buyers. How would they get there? Either someone transfers them there manually or it's done automatically once the domains hit the account. I tried to ask about it but again... expecting a helpful answer from their reps is like expecting a helpful answer from my toaster had I asked him questions. At least the toaster does what it's supposed to do.

I'll have to see what Namejet says. Stay tuned.

 

[SuperBrander]

Quick update: I talked to another rep and he assured me that I could do a merge and transfer the domains to the account where the NameJet listings are despite the lock (he claimed that doing it the other way around can't be done, because the NameJet listings won't move). I decided to try it because the prospect of ending this shitfest was too tempting. And... unsurprisingly got an error. The merge failed. Never trust a NetSol rep that tells you something can be done. Back to waiting for Namejet...