Network Solutions horrendous customer service - What do I do?

[KnifeCatcher]

After I list my domains on the Afternic Premium network, I do receive the confirmation email from NetworkSolutions. I approve it....nothing happens. This also happens sporadically with Sedo MLS.

Their customer support is absolutely clueless. Whether it is on the phone or online.

Have a look at the response that I have received after writing an expansive email describing the issue.

What the hell do I do? I started moving my domains out into Dynadot, but that means a 2 months waiting period before I can list them

 

[Dynadot]

Sorry for the late response, it may be possible to activate SedoMLS and Afternic Fast Transfer after the transfer of a domain name, but unfortunately the 60-day transfer lock would still be in place. In the event that the domain name was sold whilst the domain was under the 60-day transfer lock, it may not be possible to transfer the domain name to the buyer's registrar, but they should still be able to receive the domain to a Dynadot account via a domain push.

 

[domaineed]

@Dynadot Thanks for your response. If a domain was sold while the domain was under 60-day transfer lock, is the push to another account automatic like the usual FT or MLS sale?

 

[tonyk2000]

Common Fast Transfer sequence (@Dynadot please correct if I am wrong):

- the domain is sold via lets say GoDaddy

- the domain is instantly moved from sellers Dynadot Account to Godaddy account _with Dynadot_

- registrar transfer happens

What, if anything, may fail in this scheme should .com/.net be <60 days old?

Also, even with fast transfer enabled, there may still be afternic or sedo sales without fast transfer. In particular, domains sold on either sedo .com or afternic .com websites are not fast transferred. In this case, the domain owner is normally supposed to unlock the domain and submit authcode to the appropriate platform. Will Dynadot deny this? If so, what for? What does Dynadot gain? Yes you have a right to deny such transfers, but no obligation to...

 

[KnifeCatcher]

I have just checked and the domain that I have moved from NS to Dynadot does no appear to have a lock on it. I still have 3 more in transfer (transfer takes around a week).

 

[Dynadot]

If the domain has been transferred in the past 60 days then a transfer to another registrar may fail, we don't deny the transfer ourselves and do allow the domain to be unlocked and the authorization code accessed (in the case of a regular transfer away), but the central registry may still block the transfer to another registrar if the domain is less than 60 days old or was transferred in the past 60 days, unfortunately.

If a domain was sold through either Afternic or Sedo with Fast Transfer or SedoMLS enabled, and the transfer was to fail due to the 60-day lock, then the domain could still be moved to a Dynadot account controlled by the buyer. Usually, you would push the domain to a Dynadot account controlled by Afternic or Sedo, and they would then push the domain to a Dynadot account controlled by the buyer. The domain could then be transferred by the buyer to their preferred registrar once the 60-day lock period was over.

 

[tonyk2000]

If the domain has been transferred in the past 60 days then a transfer to another registrar may fail, we don't deny the transfer ourselves and do allow the domain to be unlocked and the authorization code accessed (in the case of a regular transfer away), but the central registry may still block the transfer to another registrar if the domain is less than 60 days old or was transferred in the past 60 days, unfortunately.

For .com/.net domains, verisign registry does not block such transfers. For simplicity, can you confirm the following please - If I transfer .com domain to Dynadot today, and decide to transfer it away from Dynadot tomorrow, will this work? Yes or No? In particular, will the system 1) allow the domain to be unlocked 2) show the authcode 3) provide an usual option to expedite outgoing transfer 4) allow the domain to leave dynadot either after 5 days, or as soon as explicit approval from the registrant is received.

P.S. I am speaking about new transfer-ins only. New .com/.net handregs are indeed 60 days locked by the registry. No questions in this case.

 

[Dynadot]

For .com/.net domains, verisign registry does not block such transfers. For simplicity, can you confirm the following please - If I transfer .com domain to Dynadot today, and decide to transfer it away from Dynadot tomorrow, will this work? Yes or No? In particular, will the system 1) allow the domain to be unlocked 2) show the authcode 3) provide an usual option to expedite outgoing transfer 4) allow the domain to leave dynadot either after 5 days, or as soon as explicit approval from the registrant is received.

P.S. I am speaking about new transfer-ins only. New .com/.net handregs are indeed 60 days locked by the registry. No questions in this case.

I can confirm that you would be able to unlock the domain and obtain the authorization code in that situation, but can't confirm past that point, unfortunately. Once you've submitted the transfer order with your new registrar, the transfer may fail when they attempt to initiate the transfer with the central registry. If the transfer is initiated successfully then our system would send the 'Transfer Away' approval email as normal once we receive the request, and once you've approved the transfer it wouldn't be denied by ourselves if both your new registrar and the central registry allow the transfer to proceed. In the event of the transfer not being manually approved, we would automatically release the domain after 6 days.