Negotiations via Email vs Phone for Inbound Queries

Discussion in 'General Domain Discussion' started by Smooth, May 16, 2017.

Replies:
4
Views:
210

  1. Smooth

    Smooth Active Member VIP ★★★★★★★★★★

    Joined:
    Jan 11, 2006
    Posts:
    910
    Likes Received:
    84
    What works best for you guys? I'm talking only about taking inbound queries forward..

    Specifically negotiations that happen in 4 & 5 figures.

    I personally prefer Email, but the problem is sometimes buyers stop responding & we have no clue why. Phone - gives better idea about the client, but gives little time to think & respond.

    Thoughts?
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. Haykay2005

    Haykay2005 Active Member VIP

    Joined:
    Jun 9, 2016
    Posts:
    1,037
    Likes Received:
    1,132
    If the client insist on phone call, then call
     
  3. nicholas

    nicholas Established Member ★★★★★★★★★★

    Joined:
    Dec 23, 2003
    Posts:
    639
    Likes Received:
    49
    The key here is to forget what you want and do whatever it takes to make the sale, or help the sale along. This includes (but not limited to) whatever is the preference of the client. Not yours.

    I've made good work both ways, and noticed that while everyone finds the more impersonal nature of emails easier, speaking with someone on the phone can grease the interest enough to close the sale faster/better.

    Then again, if the other party also prefers emails or starts negotiating off of it, that can work just as well too, especially for those who don't want the higher-pressure involved in a sales call that they may say no to, when in fact they may have softened up to it if worked through a longer email process.
     
  4. biggie

    biggie Top Member VIP ★★★★★★★★★★

    Joined:
    May 27, 2003
    Posts:
    8,340
    Likes Received:
    6,406
    i agree pretty much with @nicholas said above

    buyers have called and emailed, so whatever means of contact they initiate, i just go with the flizz-zo.

    imo....
     
  5. deez007

    deez007 The More I Learn The Less I "Know" VIP

    Joined:
    Dec 14, 2010
    Posts:
    6,871
    Likes Received:
    13,035
    If the person has provided a phone number as well as an email address in their contact details then it's safe to assume that they are okay with both forms of contact. I tend to prefer picking up the phone because it saves lots of time and eliminates the frustrating wait and email ping pong....
     

Want to reply or ask your own question?

It only takes a minute to sign up – and it's free!

Share This Page

Loading...