Namesilo Feedback and Requests

[anantj]

This is in reference to https://www.namepros.com/posts/6632400/

Sure, we'd be happy to engage on such a thread

I'm not personally exactly sure how/where to create such a thread. Maybe it would be better started by a user as opposed to us as the company?

Please use this thread to interact with the excellent @namesilo Domain registrar. They are highly responsive, open to suggestions for features and changes and overall one of the best domain registrars.

 

[namesilo]

Hi @namesilo
Does that mean Namesilo honors the complaints for "Copyright violation", "spam/uce" and "phishing" which it says falls in purview/scope of Hosting provider but takes action against Domains (which is contradictory to the forgoing paragraph)?

Also on General Terms and Conditions Page - Para 5 Termination or Suspension: (a) v, and vii its listed: Domains and web sites involved in the transmission of unsolicited email, and Domains and web sites involved in copyright and/or trademark infringement. - Isn't it contradictory to what is written on Report Abuse page?

We don't tolerate activities like phishing, terrorism, child pornography etc at all and will take down domains immediately for extreme cases such as these. Other abuses such as trademark/copyright, SPAM infringements are more complicated cases, as they usually involve multiple competing parties demanding action on our part that we cannot always take. As such, we defer these cases through the proper channels as listed in our Abuse page. Hope that clears up the confusion.

 

[karmaco]

Why don’t you guys have fast transfer out like so many others do GoDaddy Dynadot even Exabytes ? I don’t like that you accept fast transfers in but don’t offer that as a service when someone decides to move a name.

 

[namesilo]

Why don’t you guys have fast transfer out like so many others do GoDaddy Dynadot even Exabytes ? I don’t like that you accept fast transfers in but don’t offer that as a service when someone decides to move a name.

Not entirely certain what you're referring to but our Transfer process (for both ins and outs) is automated. The only holdups during transfer out would be if your domain isn't transfer compliant (i.e. registered or transferred within 60 days), isn't unlocked or the transfer out request hasn't been approved in our Transfer Manager which you as the user can do. If you have a specific case, pls PM or email us and we can investigate further.

 

[BrandVenue]

I can't perform any actions (change nameserver/ unlock domain / set privacy etc) in my Namesilo domains. I am getting error "Sorry, you cannot perform the requested update for the following domains since their central registry is currently not responding"

I have been trying to unlock a domain for last 3-4 hours but keep getting this error.

@namesilo

 

[namesilo]

Hey,

Sorry about this. We had some issues this morning. Were you able to resolve this? Can you please send us an email or private message here with the domains you were trying to unlock?

 

[BrandVenue]

Hey,

Sorry about this. We had some issues this morning. Were you able to resolve this? Can you please send us an email or private message here with the domains you were trying to unlock?

Yes just tried to unlock now and it worked. Thanks.

 

[namesilo]

Ok awesome. Sorry about that