Namesilo.com: Any experience in transferring domains OUT?

[Schrott]

I decided to try out NAMESILO.COM a few months ago and registered a few names with them.

Then, since a few days ago I tried to transfer a domain out and ran into problems immediately. After unlocking the domain from their control panel, I see that WHOIS reports the domain status as

clientDeleteProhibited,
clientRenewProhibited,
clientUpdateProhibited

When I contacted NameSilo they ignored my request to explain these restrictions and insist (in multiple messages) that the domain is not locked.

Yet, when I attempted to transfer the domain to another (larger) registrar, the transfer failed because the domain was locked.

NameSilo claims that the gaining registrar is wrong and that they do not know what they are doing!

Throughout the correspondence with NameSilo they have been incredibly rude and have not included any names of the person(s) authoring the messages. From the style of writing I would say that it is always the same person and I wonder whether this is a one-man show. And now, they refuse to respond to messages.

Has anybody else experienced such problems when trying to transfer out of NameSilo?

Of course, I can, and will, complain to ICANN - but I suspect that will take some time to resolve, whereas I want to initiate my domain transfer today:td:

 

[Jotu]

I was able to transfer-out dozen of domains from namesilo this week, even today.

 

[Schrott]

I was able to transfer-out dozen of domains from namesilo this week, even today.

That is good to know.

So when you unlock your domain (it seems that the initial default state is locked), did you also have the same domain status:

clientDeleteProhibited,
clientRenewProhibited,
clientUpdateProhibited​

If yes, why were these restrictions placed and what is their purpose? Did you have any issues in transferring them to other registrars?

And if no, I wonder why my domain(s) were given this treatment

 

[Jotu]

clientDeleteProhibited,
clientRenewProhibited,
clientUpdateProhibited

that does not pevent domain to be transferred. Only clientTransferProhibited does.

 

[Schrott]

clientDeleteProhibited,
clientRenewProhibited,
clientUpdateProhibited

that does not pevent domain to be transferred. Only clientTransferProhibited does.

Funny, that is EXACTLY what NameSilo has been telling me all along!

Also interesting that you did not respond to my other questions above - namely, whether your domains were also affected by these status limitations when you unlocked them and what is the purpose of imposing these restrictions when a client wishes to unlock domains? After all, no other registrar does this!

 

[Name Trader]

I've only used Namesilo once, so I'm not an expert. But I like there offering. I presume these domains you are trying to transfer are all more than 60 days old?

 

[Schrott]

I've only used Namesilo once, so I'm not an expert. But I like there offering. I presume these domains you are trying to transfer are all more than 60 days old?

But of course! They are older and NameSilo has not raised any objection to the transfer out - on this or any other ground.

However, they have saddled the domains with this restriction and refuse to offer any explanation why.

Yes, I too thought that their offer was good, which is what led me to sign up with them. But as that old proverb goes, "All that glitters, is not gold" and this is a classic case of caveat emptor.

What shocked me however is not just these barriers that they have erected, but the sheer rudeness of their responses. Absolutely incredible.

 

[Jotu]

Funny, that is EXACTLY what NameSilo has been telling me all along!

Also interesting that you did not respond to my other questions above - namely, whether your domains were also affected by these status limitations when you unlocked them and what is the purpose of imposing these restrictions when a client wishes to unlock domains? After all, no other registrar does this!

lol i'm in no way related to namesilo.
yes my domains have the same status.
maybe you should try another incoming registrar for your transfers.
if i'm right, name.com check epp code and domain status when you transfer to them, and they let you know if the domain can be transferred before payment.

 

[Schrott]

...maybe you should try another incoming registrar for your transfers..

Wow! That was yet another line which was exactly the same text as an e-mail from NameSilo.

Strange coincidences aside, can you explain why NameSilo puts in all these prohibitions (Renew/Update etc) when all I asked for was for my domains to be unlocked.

No other decent registrar does that. So why does NameSilo do so?

 

[mjnels]

Wow! That was yet another line which was exactly the same text as an e-mail from NameSilo.

probably because its the next logical step in troubleshooting this problem to see if it actually is namesilo that is preventing the transfer or the incoming registrar.

seriously, how else would you figure out if namesilo or the incoming registrar is the problem other than process of elimination. right now you're just taking the word of 1 registrar from each side. try another one and see what happens.

 

[Schrott]

probably because its the next logical step in troubleshooting this problem to see if it actually is namesilo that is preventing the transfer or the incoming registrar.

seriously, how else would you figure out if namesilo or the incoming registrar is the problem other than process of elimination. right now you're just taking the word of 1 registrar from each side. try another one and see what happens.

Sure, that is one way of establishing who is right ... but I have already paid money to the gaining registrar.

FAR more important than the 'money', is the question why does NameSilo put in these EPP prohibitions when no other registrar does so? I have asked that question many times, but it seems no one has an answer to that,

With other registrars, after unlocking a domain, the standard status is "OK", but with NameSilo you get a bunch of 'prohibiteds', which effectively locks it in!

 

[Kate]

Are you sure the EPP code is corrrect ? It could be out of sync with the registry, then you need to generate a new one. There have also been reports of a bug with certain registrars, that don't recognize some special characters in EPP codes. What I mean is that the error message may be misleading. I would at least try from another registrar.

 

[mjnels]

Sure, that is one way of establishing who is right ... but I have already paid money to the gaining registrar.

FAR more important than the 'money', is the question why does NameSilo put in these EPP prohibitions when no other registrar does so? I have asked that question many times, but it seems no one has an answer to that,

With other registrars, after unlocking a domain, the standard status is "OK", but with NameSilo you get a bunch of 'prohibiteds', which effectively locks it in!

lol... you keep going back to the first thing dude...you dont even know that its namesilo yet. what if the gaining registrar that took your money is the problem?

so since its far more important than money, than try a different registrar to see if its even namesilo that is the problem. it could be the gaining registrar.

 

[Schrott]

lol... you keep going back to the first thing dude...you dont even know that its namesilo yet. what if the gaining registrar that took your money is the problem?

so since its far more important than money, than try a different registrar to see if its even namesilo that is the problem. it could be the gaining registrar.

With 2,565 posts you are obviously far more experienced than I am ... so perhaps YOU can explain what is the justification for NameSilo to put a whole lot of hurdles (already explained in my original post) when I wanted to unlock my domains? When other registrars nornally show "Status OK" in similar circumstances, why does NameSilo insert a bunch of 'prohibiteds'?

After you have given me some satisfactory answers for this behavior, I will be happy to kiss my money goodbye and try with a different gaining registrar.

Are you sure the EPP code is corrrect ? It could be out of sync with the registry, then you need to generate a new one. There have also been reports of a bug with certain registrars, that don't recognize some special characters in EPP codes. What I mean is that the error message may be misleading. I would at least try from another registrar.

Nope, EPP is fine

 

[mjnels]

With 2,565 posts you are obviously far more experienced than I am ... so perhaps YOU can explain what is the justification for NameSilo to put a whole lot of hurdles (already explained in my original post) when I wanted to unlock my domains? When other registrars nornally show "Status OK" in similar circumstances, why does NameSilo insert a bunch of 'prohibiteds'?

After you have given me some satisfactory answers for this behavior, I will be happy to kiss my money goodbye and try with a different gaining registrar.

post count doesnt mean experience but i picked up on the sarcasm.

anyway, i dont know why. some registrars also make you call them on the phone for the EPP code... why? probably to be difficult.

 

[Schrott]

...anyway, i dont know why. some registrars also make you call them on the phone for the EPP code... why? probably to be difficult.

Thank you for making my point. NameSilo is obviously being difficult (obnoxious?) when faced with a customer trying to go elsewhere. Needless to say, this is very myopic, since I was about to register / transfer a bunch of domains with them, until this incident came up.

BTW, I was not aware that some registrars make you call them for the EPP - can you name some of them? (have to know which ones to give a wide berth to)

 

[alien51]

Why don't you do what the others here have told you. Try the transfer process with different registrars. They will check first if the domain is locked or not.

So try to transfer using Name.com, Namecheap, and Godaddy.

If all 3 of them say your domain is locked, then your domain must really be locked at Namesilo. All 3 registrars can't be wrong at the same time.

 

[mjnels]

Thank you for making my point. NameSilo is obviously being difficult (obnoxious?) when faced with a customer trying to go elsewhere. Needless to say, this is very myopic, since I was about to register / transfer a bunch of domains with them, until this incident came up.

BTW, I was not aware that some registrars make you call them for the EPP - can you name some of them? (have to know which ones to give a wide berth to)

i mean registrars being difficult in different ways isnt a huge surprise to people here i just thought your main goal was to get out of there rather than figuring out why they do a certain thing..i just unlocked one of my domains at namesilo last night and see that the transferprohibited gets removed but this stays there:

Status:CLIENT DELETE PROHIBITED
Status:CLIENT RENEW PROHIBITED
Status:CLIENT UPDATE PROHIBITED

probably some registrars/registry, maybe depending on the TLD interpret this differently. probably if it said OK every incoming registrar would have no problem..

off hand i cant name some registrars that make you call them on the phone for EPP but remember reading threads about it. apparently all that is required is *some* mechanism to retrieve EPP.. doesnt have to be automatic. also some make it hard to retrieve bulk EPP all at once.. they'll make you click each individual domain for the same inconvenient reason probably.

 

[neroux]

probably some registrars/registry, maybe depending on the TLD interpret this differently. probably if it said OK every incoming registrar would have no problem..

And here the new registrar is to blame, not the previous one.

As for the OP, I am not quite sure why you are trying to make a fuss out of this here and also on WHT. People here and there already told you that this is not an issue of namesilo but obviously of your new registrar and that you need to contact your new registrar to resolve this.

Your apparent namesilo bashing is unfounded and insisting on it wont change anything. They did not block the transfer.

 

[Dave_Z]

BTW, I was not aware that some registrars make you call them for the EPP - can you name some of them? (have to know which ones to give a wide berth to)

Register.com.