Namejet Pending Auctions don't begin, why?

[lennco]

I have 3 Pre-Release domains on back order in the past few days that 2 of them should have went into a 3 day private auction and one of them sold to me by now.
Two back orders have multiple bids and one of them I was the only bidder.

Is there a Namejet rep here so I can send the names for them to look at for me?

(xxxxx).com [Pending Auction]
Type: Pre-Release
Last Update: 3/27/2018 7:59:59 PM
Bids: 2
Starting Bid: $69
Closing Time: -
(xxxxx).com [Pending Auction]
Type: Pre-Release
Last Update: 3/27/2018 7:58:38 PM
Bids: 1
Starting Bid: $69
Closing Time: -
(xxxxx).com [Pending Auction]
Type: Pre-Release
Last Update: 3/26/2018 7:30:04 PM
Bids: 6
Starting Bid: $69

Thanks