NameCheap

[RJ]

Thread is for reviews of NameCheap

 

[SeanPreston]

I have always used, Namecheap.

I also use Godaddy because of the coupons :P

But for quality of service, it's gotta be NameCheap.

Sean

 

[usaons]

Namecheap.com Make me LOSE 2 best DOMAINS

Dear all
05/17/2009 I made order 2 domains on namechaep.com
After I made order 2 domains, 1stclickandbuy.com and 1stclickandbuy.net on your system I made Whois and domain unavailable for register (Of course) But today when I login to my account I still see 2 domains above listing on my account but I can't do anything with 2 domains.

1stclickandbuy.com and 1stclickandbuy.net I register and I will transfer to my client with total price is $9500.

I tried to contact to namechaep.com at Support, but they ONLY refund money to my account at namechaep.com and do nothing.
This is email from them

Dear Pham,

To my great regret I must inform you that there was an error in our system so your order was not successful and the domain names in question failed to be registered with us, $17.62 were refunded to your Namecheap account. Today when we were going to proceed with the registrations of the domain names we were unhappy to find out that today those domain names were registered with another registrar, DIRECTI INTERNET SOLUTIONS PVT. LTD. D/B/A PUBLICDOMAINREGISTRY.COM so currently they are under their control. Please accept our apologies for this incident however, unfortunately, we can not do anything to fix this problem.


1stclickandbuy.com and 1stclickandbuy.net was register by another people.

I think namechaep.com see good domain so they tried to get its and make me down.

 

[mis_chiff]

1stclickandbuy.com and 1stclickandbuy.net I register and I will transfer to my client with total price is $9500.

But you have the domain listed for sale at another forum
with the same user name??

 

[elmister]

Dear all
05/17/2009 I made order 2 domains on namechaep.com
After I made order 2 domains, 1stclickandbuy.com and 1stclickandbuy.net on your system I made Whois and domain unavailable for register (Of course) But today when I login to my account I still see 2 domains above listing on my account but I can't do anything with 2 domains.

1stclickandbuy.com and 1stclickandbuy.net I register and I will transfer to my client with total price is $9500.

I tried to contact to namechaep.com at Support, but they ONLY refund money to my account at namechaep.com and do nothing.
This is email from them

Dear Pham,

To my great regret I must inform you that there was an error in our system so your order was not successful and the domain names in question failed to be registered with us, $17.62 were refunded to your Namecheap account. Today when we were going to proceed with the registrations of the domain names we were unhappy to find out that today those domain names were registered with another registrar, DIRECTI INTERNET SOLUTIONS PVT. LTD. D/B/A PUBLICDOMAINREGISTRY.COM so currently they are under their control. Please accept our apologies for this incident however, unfortunately, we can not do anything to fix this problem.


1stclickandbuy.com and 1stclickandbuy.net was register by another people.

I think namechaep.com see good domain so they tried to get its and make me down.
You can see the attached file

Please tell me How to submit to FBI and lawsuits Namecheap.com?

It seems you are trying to profit from a mistake in the registration system, probably you realized there may be a time since you place the order and the registration is executed, and then you went to a resellerclub reseller and registered both names.

Now you are claiming you have a customer willing to pay 9500$ for those BAD (4 words!) domains, only 2 days after registration. You are trying to convince us that someone else went to register those domains same day you had the idea, i would believe it if the domain was pizza.com, i can't believe 1stclickandbuy.com/net is a premium name.

For this reason webhosts use to have in our terms a clause telling that, all orders are subject to review and can be cancelled without explanation, for example, to protect us from credit card fraud. As you are from Vietnam, they can choose to review your order before executing it.

That domain availability information doesn't guarantee the domain can be registered, if for any reason the domain can't be registered, the company will only refund the paid amount, no more liability than that.

And now you are going every domaining forum copying and pasting the same crap against namechep in order to get 9500$ from namecheap.

 

[lothos]

I've been using namecheap for a couple years now. Started off at Godaddy like a lot of domainers I'm sure, but I've moved most of my domains that were at godaddy over to namecheap.

Nice clean user interface, quick checkout, great customer support.

 

[socius]

I do not recommend using Namecheap

I do not recommed using namecheap.

1. They have questionable billing practices. They charged me twice for the same domain transfer. And when I asked for a refund, they asked for a 14% fee.

2. Their technical support is pretty inadequate. On a DNS management query, they removed nameservers without notification causing significant damage to my website traffic. When asked to speak to website owner, they said he is travelling. I have not heard from namecheap since then.
I filed a complaint with BBB, They have not responded to them as well.

3. Their cost is comparable to other service providers.

Bottomline, given their questionable billing practices, inadequate customer support, I think they are poor value for money.

 

[azureash]

Issues with Support

I've used Namecheap for a few years now, for a number of domains (and client domains). Overall I have been happy; however, today I had a support issue that left me scratching my head.

I have a Yahoo email address that is associated with my Namecheap account. There has never, to my knowledge, been any issue with that. However, today I attempted to log in, but couldn't seem to get my password correct for some reason. Rather than risk getting the 24-hour lockout for 3 failed attempts, I used the reset password feature. This feature (for anyone unfamiliar) is supposed to send a link to reset the password to the associated email account, based either on the email address, username, or domain name.

After I submitted my request, I waited for the email. It didn't come. I then went back and tried the other methods (by domain and by username.) I waited some more, but no message arrived. I checked my inbox, my spam folder, etc. No dice.

I contacted Namecheap via the support chat and was connected with an associate. I relayed my issue, and was told that there was a problem with Yahoo email accounts that caused a delay for password reset emails. When I asked how long the delay was, I was told it could be several hours, but no one could really say for sure.

I then asked for the associate to forward the link to another email address, in this case, one associated with a domain in the account. The associate said it was impossible to do so, and that the best she could do was to change the email associated with the account.

Now, this might have seemed like a decent alternative to her, but it really doesn't fly. The only other email accounts I have are either Yahoo accounts or accounts associated with domains hosted by Namecheap. Obviously, there's no point using a different Yahoo account. It also doesn't make sense to use an account associated with a domain hosted by Namecheap, as any technical issues with the domain (and hence the DNS and MX records) would be likely to impact my ability to send and receive email through the account.

I mentioned this catch-22 to the associate, but she was unable to offer any alternatives, and could not (or would not) pass me to a manager or someone empowered to just forward me the reset link. Instead she reminded me that Namecheap does not offer phone support (sadly, even GoDaddy offers phone support, terrible as it is), and suggested I file a ticket and then wait for a response.

At this point I have been waiting for over 6 hours and there is still no password reset email. I am left feeling frustrated with the delay, and dismayed by the seeming lack of knowledge on the support line. I am also annoyed that the associate kept insisting that Namecheap supports Yahoo email accounts when they obviously don't (at least not to a level where their site and services are usable.)

 

[Kate]

You shouldn't use a free service like yahoo for important stuff, because you will lose mail to spam controls, and make it easier for domain thieves to hijack your account. You have little control over it.
Instead use a domain name of your own for E-mail addresses.

 

[Tribulatio]

I would strongly second sdsinc's advice - and even go one step further: go for a professional email service such as fastmail.fm or pobox.com (the last one has a top antispam control): you can even set up mail with your own domain name there. And benefit from security features you wouldn't find with Yahoo or similar services. I know several people whose Yahoo or Gmail account was taken control of by scammers - the last one today, actually!

 

[Erdy]

Namecheap marketplace has a problem you might know if you have ever tried selling domains there. They only let you list domains for sale for up to 90 days. After that you need to manually re-list the domain which is too much pain if you have a lot of domains.

Their commission is 10%. They could be a good alternative to sedo and godaddy which charge 15%. So I contacted namecheap again and somebody from their development team has written back to me saying they will make permanent listings possible.

I'm looking forward to that. Unlike godaddy, namecheap marketplace is fully automated. When you sell a domain you don't push it because it is pushed automatically. Some time ago they redesigned their site and the listing pages look really nice now which is good if you forward your domain to that page.

 

[allan3139]

One of my favourite bands.

 

[BamBum]

namecheap.com sucks

The bad story for me started last month, on 4 august i succesfully transferred my domain (eg: s-article.com) from some registrar to namecheap.com (did this so i can manage the dns servers from there). I've also buyed hosting package from namecheap.com and for a time things went fine. Some weeks later i decided to upgrade my hosting account to a VPS and after i had several talks with namecheap.com support team i've made the order. Things didn't happened as we discussed and my site went down so i decided to move it to another hosting and since i wasn't able to use the VPS from namecheap.com at all, due to their technical problems, so i requested my money back.

From this point things started to be very ugly, short story is that i received my money back but namecheap.com banned my account and also removed the dns servers which i've set for s-article.com and the very bad part namecheap.com simple changed the owner of my domain and is not me anymore is them. I never gave them the accept to do that, i never wanted this to happen.

I've already tried to talk with namecheap staff but they said i didn't respect their upgrade policy (things related to hosting package) and therefore they closed my account even if the part with domain is a separate thing for which i paid.

I have and i can provide any data is needed to prove that the domain s-article.com is in fact my domain and namecheap.com abusively took it couple weeks ago.

I've made complains to icann.com and enom.com and they resolution is to to talk with namecheap to get my domain back. As it seems, in case namecheap don't have a special relation with them, any registrar can change the owner of a domain and unless you're ready to start a process via a court law, you're the "loser"

Conclusion

1. icann sucks
2. enom sucks
3. never move your domain to namecheap, they can get it from you and there is no straight way to get it back

 

[usernamex]

@tupungato - they extended MYDD and it will be over in another hour, unless they extend it again due to the outage.
https://www.namepros.com/threads/mo...ransfer-domain-to-namecheap-for-3-98.1067830/

 

[tupungato]

And here I am, with funds deposited to NameCheap's wallet and domains dropping at this very moment...

 

[tupungato]

Error 502 Ray ID: 3f7c5742ddf22acd • 2018-03-07 10:22:26 UTC
Bad gateway

Error 502 Ray ID: 3f7c5a54eb862acd • 2018-03-07 10:24:32 UTC
Bad gateway

 

[hs.Gabriel]

It's back up now.

 

[hs.Gabriel]

It's back up now, it finds domain names correctly, but adding them to shopping cart is impossible.

Yup, I just trying registering one, and couldn't do it. Went with NameSilo instead.

 

[Ali Azam]

I am getting the below error when I try to use the bulk-option to transfer:

Error 524 Ray ID: 3f7c98c31ae128de • 2018-03-07 11:08:49 UTC
A timeout occurred​