It's unfortunate that my first post here has to be a negative one, but I'm tired of waiting for Namecheap to respond to my e-mails.
On December 29th I registered a domain for my personal site. I provided 100% correct information and used my own card. I successfully parked my domain and all was well, until several hours later I received an email from Namecheap stating that the transaction for my domain had been canceled. I then came to find that my account with them was also locked.
I sent a message to their support asking for information about why this happened, and got the typical "possible fraud, give us your number and we'll call you" response that others in my situation seem to get. So I replied back with my home phone number and waited... and waited... and waited.
Of course, no call ever came, and I've emailed them twice more asking them to contact me. So far it's been completely futile. I'm losing patience. I registered this domain 6 days ago and so far I've been without it for almost that many. And despite the transaction being "canceled," I sure haven't been refunded any money.
Granted, this happened over the New Year's holiday weekend, but how long does it take to sort out something like this? It's obvious very many people like Namecheap, and they come highly recommended, which is why I went with them, but this isn't a good way to start things off with a new client.
On December 29th I registered a domain for my personal site. I provided 100% correct information and used my own card. I successfully parked my domain and all was well, until several hours later I received an email from Namecheap stating that the transaction for my domain had been canceled. I then came to find that my account with them was also locked.
I sent a message to their support asking for information about why this happened, and got the typical "possible fraud, give us your number and we'll call you" response that others in my situation seem to get. So I replied back with my home phone number and waited... and waited... and waited.
Of course, no call ever came, and I've emailed them twice more asking them to contact me. So far it's been completely futile. I'm losing patience. I registered this domain 6 days ago and so far I've been without it for almost that many. And despite the transaction being "canceled," I sure haven't been refunded any money.
Granted, this happened over the New Year's holiday weekend, but how long does it take to sort out something like this? It's obvious very many people like Namecheap, and they come highly recommended, which is why I went with them, but this isn't a good way to start things off with a new client.
