NameCheap Lost Domain

[William V]

I received an email from NameCheap about some domains that I needed to renew. I logged in, located the domains and requested the auth codes. One of the auth codes didn't arrive, so I contacted support.

The support tech tells me the domain isn't in my account and that she has manually removed it from showing in the account. Since I have hundreds of names, I wasn't sure about the specifics of this particular one. A quick search of my emails and I find the receipt from a year ago where I paid to renew it with NameCheap. Also, no other emails so I didn't transfer it.

The domain is now registered to someone else with a different registrar.

Has anyone else run into this issue with NameCheap?

 

[tamar]

It was a glitch with our upstream provider and our backend system and is not something that is likely to recur. That said, it is still being investigated.

 

[William V]

Any updates on this?

Namecheap admitted that they failed to follow through with renewing the name despite charging my card and updating the expiration date in the dashboard.

I have asked them to buy the name from its current owner and return it to my account. If the current owner won't sell, I gave the option of replacing it with a very similar registry owned name.

Hopefully they will do the right thing here.

 

[Brands.International]

Namecheap admitted that they failed to follow through with renewing the name despite charging my card and updating the expiration date in the dashboard.

I have asked them to buy the name from its current owner and return it to my account. If the current owner won't sell, I gave the option of replacing it with a very similar registry owned name.

Hopefully they will do the right thing here.

Curious to see how this will be resolved

I have some names with them as well. Thank you for this thread.

 

[Domain_savvy]

Whats the latest on this? I was about to buy a hosting plan with them. I have second thoughts now

 

[tamar]

Whats the latest on this? I was about to buy a hosting plan with them. I have second thoughts now

If you have questions, I'm right here, but the issue that happened with the OP is unlikely to recur and has absolutely no relevance to your pursuit of hosting (the domain name issue is with a completely different almost unrelated segment of the business).

 

[Domain_savvy]

If you have questions, I'm right here, but the issue that happened with the OP is unlikely to recur and has absolutely no relevance to your pursuit of hosting (the domain name issue is with a completely different almost unrelated segment of the business).

I do hope that it is a rare occurrence because i don't wanna loose my site becoz my domain was not renewed due to a technical issue which never came into notice of NC until the owner found it. Lack of proper controls and fault in validation process,may be?

PS: The 50% off hosting deal which i see for new users,how long is NC gonna run it?

 

[tamar]

I do hope that it is a rare occurrence because i don't wanna loose my site becoz my domain was not renewed due to a technical issue which never came into notice of NC until the owner found it. Lack of proper controls and fault in validation process,may be?

PS: The 50% off hosting deal which i see for new users,how long is NC gonna run it?

Yes, we're aware of the issue and have been working to resolve it - this occurred in 2019, after all

I cannot give details on the specific deal - we probably have a limited quantity so I suggest doing it while supplies last.