NameSilo

Namebright Destroyed My Account??? :/

Located in Domain Registrar Reviews, started by ATXATX, Mar 20, 2020

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  1. ATXATX

    ATXATX New Member

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    Well, I never thought the day would come that I would find a worse registrar than Network Solutions, but it appears I finally have:

    Namebright.

    About a month ago, they deactivated an account of mine with five figures of expired domains bought via Dropcatch on it.

    Their explanation was that the account violated their terms and conditions because it used a pseudonym on the account and a fake address. I'm not sure if this is actually the case or not, because I:

    1. Can't log in to check was info was used

    2. Can't receive information from Namebright support regarding account details

    First, let me say that, from their perspective, I understand that this was a (real or perceived) violation of their T&Cs and want to make it right. I think one of my employees may have used their own info when they set up the account 4 years ago but again, I can't log in to confirm that.

    In fact, before the account was shut down there was no warning email or notification - nothing. And a simple email would have given us the chance to make it right. But instead I am left to post here as customer support has been of no help.

    Reviewing Their Terms and Conditions

    What is frustrating to me is that, after having reviewed their terms and conditions and it seems like this action to simply "deactivate" the account was unwarranted.

    First, in ¶ 8, while Namebright retains the discretion to "suspend or cancel" domains registered in conflict with the terms, "under most situations Namebright will put a suspension on a domain registration or services that is found in conflict...." Further, Namebright says that in "some situations" Namebright will contact you via email, provide a summary of the breach, and give you a deadline to respond.

    Second, in ¶ 17c, if Namebright receives a WHOIS Inaccuracy Complaint, Namebright will email you and conduct an investigation (although this pertains to privacy protection only).

    Third, in ¶ 19b, Namebright says it will give you 15 days to correct any inaccurate information.

    Overall, Namebright's terms seem to state that a warning/response period is anticipated. Most importantly, ¶ 19b is almost completely on point with what should have happened.

    Both ¶¶ 8 and 19 anticipate a notice and cure period to make these changes.

    Final Thoughts (Can You Help?)
    • I understand that any registrar needs to abide by ICANN. Like I said, I want to make it right and update our account details. Honestly that is the most frustrating thing of this whole endeavor, that both I and NB support are wasting valuable time solving a problem that could have been solved with a single email.
    • Yes, my processes broke and an employee had access and power to modify account details that they shouldn't have had. I'm dumb.
    • I don't want to be a loud, unhappy customer. I just want to resolve this problem and move on, even if it just means getting EPP codes via email and transferring away from NB. If you have any suggestions or advice that is helpful.
    Thank you in advance for any help, NamePro community.

    Cheers.

    P.S. I don't want to be that newcomer whose only post is a cry for help, so I will try to find some relevant SEO threads here that I can add value to as that has been my focus for the past 10 years.
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. Rebies

    Rebies VIP Member NameBright Staff DropCatch.com HugeDomains.com PRO VIP ★★★★★★★★★★

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    Hello ATXATX - please PM me your username and I will look into this for you. Thank you.
     
  3. ATXATX

    ATXATX New Member

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    To follow up on this, Rebies above publicly posted that they would look into this, but I never heard back from them.
     
  4. jamesall

    jamesall BrandEntrance.com VIP Gold Account

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    I hope they sort it out for you.

    (Watching)
     
  5. NameShiba

    NameShiba Top Contributor VIP

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    I hope so as well! (Watching)
     
  6. ATXATX

    ATXATX New Member

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    Thank you guys, I appreciate it.
     
  7. cbd

    cbd Top Contributor VIP

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  8. Grilled

    Grilled Black Lives Matter VIP

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    Tagging other NameBright employee reps for added oversight, and as a friendly reminder...

    @JBubba @Natalie Lynch
     
  9. ATXATX

    ATXATX New Member

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    The lack of a response speaks tells you everything you need to know doesn't it?
     
  10. X7 Ryan

    X7 Ryan Owner, X7 Media Gold Account

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    Have you at least been able to get the auth codes from them? If not maybe you should consider an ICANN complaint, probably won't get the account reopened but unless they have reason to belive fraud was involved afaik they would have to provide auth codes under ICANN rules.
     
  11. anasshm

    anasshm Established Member

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    What happened my friend?
     

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