Namebright Destroyed My Account???

[ATXATX]

Well, I never thought the day would come that I would find a worse registrar than Network Solutions, but it appears I finally have:

Namebright.

About a month ago, they deactivated an account of mine with five figures of expired domains bought via Dropcatch on it.

Their explanation was that the account violated their terms and conditions because it used a pseudonym on the account and a fake address. I'm not sure if this is actually the case or not, because I:

1. Can't log in to check was info was used

2. Can't receive information from Namebright support regarding account details

First, let me say that, from their perspective, I understand that this was a (real or perceived) violation of their T&Cs and want to make it right. I think one of my employees may have used their own info when they set up the account 4 years ago but again, I can't log in to confirm that.

In fact, before the account was shut down there was no warning email or notification - nothing. And a simple email would have given us the chance to make it right. But instead I am left to post here as customer support has been of no help.

Reviewing Their Terms and Conditions

What is frustrating to me is that, after having reviewed their terms and conditions and it seems like this action to simply "deactivate" the account was unwarranted.

First, in ¶ 8, while Namebright retains the discretion to "suspend or cancel" domains registered in conflict with the terms, "under most situations Namebright will put a suspension on a domain registration or services that is found in conflict...." Further, Namebright says that in "some situations" Namebright will contact you via email, provide a summary of the breach, and give you a deadline to respond.

Second, in ¶ 17c, if Namebright receives a WHOIS Inaccuracy Complaint, Namebright will email you and conduct an investigation (although this pertains to privacy protection only).

Third, in ¶ 19b, Namebright says it will give you 15 days to correct any inaccurate information.

Overall, Namebright's terms seem to state that a warning/response period is anticipated. Most importantly, ¶ 19b is almost completely on point with what should have happened.

Both ¶¶ 8 and 19 anticipate a notice and cure period to make these changes.

Final Thoughts (Can You Help?)

• I understand that any registrar needs to abide by ICANN. Like I said, I want to make it right and update our account details. Honestly that is the most frustrating thing of this whole endeavor, that both I and NB support are wasting valuable time solving a problem that could have been solved with a single email.
• Yes, my processes broke and an employee had access and power to modify account details that they shouldn't have had. I'm dumb.
• I don't want to be a loud, unhappy customer. I just want to resolve this problem and move on, even if it just means getting EPP codes via email and transferring away from NB. If you have any suggestions or advice that is helpful.

Thank you in advance for any help, NamePro community.

Cheers.

P.S. I don't want to be that newcomer whose only post is a cry for help, so I will try to find some relevant SEO threads here that I can add value to as that has been my focus for the past 10 years.

 

[Abdullah Abdullah]

It's all laid out in the post, I think the account and domains were using fake Whois info input by one of by employees when they opened it up. So we were in the wrong, 100%.

I understand that NB could perceive that as a violation of their T&Cs, the frustrating thing is that no warning emails were sent and we were never given a chance to remedy it.

It's pretty clear from my dealings with customer support that NB has poor process, a mediocre company culture, and is populated by C-grade employees.

Luckily we had stopped sourcing domains from them, as our testing (confirmed by others in SEO) showed that Dropcatch domains basically pass no link juice as Google filters them out. So ultimately the "value" we lost was on paper, the NB domains we lost weren't actually doing anything for us.

Now you got a response from Name Bright @Rebies . So what is yours? Can you refute the statements made by @Rebies here , cause the community would love to hear if you have anything to refute, though honestly after that reply, I would be surprised to see you make a post here , let alone refute the claims.

ATXATX -

I apologize for the late response. Yes, you provided the username to us. However, to clear the air here... You seem to be trying to hide your illegal behaviors when making this posting. When in fact your account was suspended for legitimate reasons.

Without getting into all the details, you copy other people's websites, use logos of other companies, copy content of other people. We have received numerous complaints from businesses, individuals and government agencies about your account and illegal activities. You even used our address in the whois of domain names in this account, pretending it was someone at our company registering domains in this account. You (or whomever owns this account) engaged in fraud - and there is no place for this type of activity on our platform. I'm not going to waste all of my time - but we have many, many examples of fraud happening on this account.

We closed the account as our systems can not be used for illegal activities. We will not allow this type of behavior to happen on our platform.

After your account was suspended for your DNS abuse, trademark and copyright abuse, and use of fake names, addresses, and Whois information, you tried to access the account but could not as it was suspended. We provided you the opportunity to recover the account. You then provided us with a fake or stolen passport that in no way is reflective of the account. You later admitted you were not this 20-something male living in California on the passport, whom you claim is your "boss", rather you live in the Philippines and provided us with yet another ID which has zero relevance to this account. We therefore cannot help as you are not, and never have been the account owner or registrant of any domains. Your name is not associated with the account. I have spoken in length with our legal and fraud departments and at this time we are not able to grant you access to domains that you are not listed as the owner of.

We will uphold all relevant Court Orders regarding this account. I suggest you start in the courts of Denver, Colorado as this is the jurisdiction we are located in and the jurisdiction that can properly handle this matter.

Finally, please note you are not to use NameBright for illegal activities. We are not a safe-haven for such activity and we will proactively shut down bad accounts like this.

Anyone else reading this, please understand we have a zero tolerance policy for such illegal activities.

Andrew

 

[Samer]

ATXATX -

I apologize for the late response. Yes, you provided the username to us. However, to clear the air here... You seem to be trying to hide your illegal behaviors when making this posting. When in fact your account was suspended for legitimate reasons.

Without getting into all the details, you copy other people's websites, use logos of other companies, copy content of other people. We have received numerous complaints from businesses, individuals and government agencies about your account and illegal activities. You even used our address in the whois of domain names in this account, pretending it was someone at our company registering domains in this account. You (or whomever owns this account) engaged in fraud - and there is no place for this type of activity on our platform. I'm not going to waste all of my time - but we have many, many examples of fraud happening on this account.

We closed the account as our systems can not be used for illegal activities. We will not allow this type of behavior to happen on our platform.

After your account was suspended for your DNS abuse, trademark and copyright abuse, and use of fake names, addresses, and Whois information, you tried to access the account but could not as it was suspended. We provided you the opportunity to recover the account. You then provided us with a fake or stolen passport that in no way is reflective of the account. You later admitted you were not this 20-something male living in California on the passport, whom you claim is your "boss", rather you live in the Philippines and provided us with yet another ID which has zero relevance to this account. We therefore cannot help as you are not, and never have been the account owner or registrant of any domains. Your name is not associated with the account. I have spoken in length with our legal and fraud departments and at this time we are not able to grant you access to domains that you are not listed as the owner of.

We will uphold all relevant Court Orders regarding this account. I suggest you start in the courts of Denver, Colorado as this is the jurisdiction we are located in and the jurisdiction that can properly handle this matter.

Finally, please note you are not to use NameBright for illegal activities. We are not a safe-haven for such activity and we will proactively shut down bad accounts like this.

Anyone else reading this, please understand we have a zero tolerance policy for such illegal activities.

Andrew

Thank you for taking the time to address this.

Samer

 

[karmaco]

Last time this guy logged in was Friday right after NameBright response. Wish they had responded sooner to end this foolishness.

 

[tom365]

ATXATX -

I apologize for the late response. Yes, you provided the username to us. However, to clear the air here... You seem to be trying to hide your illegal behaviors when making this posting. When in fact your account was suspended for legitimate reasons.

Without getting into all the details, you copy other people's websites, use logos of other companies, copy content of other people. We have received numerous complaints from businesses, individuals and government agencies about your account and illegal activities. You even used our address in the whois of domain names in this account, pretending it was someone at our company registering domains in this account. You (or whomever owns this account) engaged in fraud - and there is no place for this type of activity on our platform. I'm not going to waste all of my time - but we have many, many examples of fraud happening on this account.

We closed the account as our systems can not be used for illegal activities. We will not allow this type of behavior to happen on our platform.

After your account was suspended for your DNS abuse, trademark and copyright abuse, and use of fake names, addresses, and Whois information, you tried to access the account but could not as it was suspended. We provided you the opportunity to recover the account. You then provided us with a fake or stolen passport that in no way is reflective of the account. You later admitted you were not this 20-something male living in California on the passport, whom you claim is your "boss", rather you live in the Philippines and provided us with yet another ID which has zero relevance to this account. We therefore cannot help as you are not, and never have been the account owner or registrant of any domains. Your name is not associated with the account. I have spoken in length with our legal and fraud departments and at this time we are not able to grant you access to domains that you are not listed as the owner of.

We will uphold all relevant Court Orders regarding this account. I suggest you start in the courts of Denver, Colorado as this is the jurisdiction we are located in and the jurisdiction that can properly handle this matter.

Finally, please note you are not to use NameBright for illegal activities. We are not a safe-haven for such activity and we will proactively shut down bad accounts like this.

Anyone else reading this, please understand we have a zero tolerance policy for such illegal activities.

Andrew

namebright.com two-step verification system went wrong once again!
it's been more than 30 days I can not login my namebright account (they admitted)

https://www.namepros.com/threads/at...ut-all-your-domain-at-namebright-com.1231385/

if you use namebright.com, maybe you will can't login your namebright account in future In your country!

namebright.com two-step verification system have bug ,some country user can't receive 7 Digit Code or call after set two-step verification. cause can't login account.

namebright still can't solve this bug and problem,I can't receive 7 Digit Code or call after set two-step verification. I still can't login my namebright account!

this bug maybe contain your country. you will can't login your namebright account.and they refused to fix this problem and bug.

maybe next can't login namebright account people is you!

 

[tom365]

It's not the first time namebright's two-step verification system has this bug and problem.

you can see another post about namebright's two-step verification system bug and problem.

see link below:

https://www.namepros.com/threads/what-is-wrong-with-you-namebright.1174318/

you will can't login account, can't renew domain, once your domain expired, your domain will be put pre-release auction on dropcatch.com. dropcatch.com and namebright.com is the same company.

 

[pixelpo]

ATXATX -

I apologize for the late response. Yes, you provided the username to us. However, to clear the air here... You seem to be trying to hide your illegal behaviors when making this posting. When in fact your account was suspended for legitimate reasons.

Without getting into all the details, you copy other people's websites, use logos of other companies, copy content of other people. We have received numerous complaints from businesses, individuals and government agencies about your account and illegal activities. You even used our address in the whois of domain names in this account, pretending it was someone at our company registering domains in this account. You (or whomever owns this account) engaged in fraud - and there is no place for this type of activity on our platform. I'm not going to waste all of my time - but we have many, many examples of fraud happening on this account.

We closed the account as our systems can not be used for illegal activities. We will not allow this type of behavior to happen on our platform.

After your account was suspended for your DNS abuse, trademark and copyright abuse, and use of fake names, addresses, and Whois information, you tried to access the account but could not as it was suspended. We provided you the opportunity to recover the account. You then provided us with a fake or stolen passport that in no way is reflective of the account. You later admitted you were not this 20-something male living in California on the passport, whom you claim is your "boss", rather you live in the Philippines and provided us with yet another ID which has zero relevance to this account. We therefore cannot help as you are not, and never have been the account owner or registrant of any domains. Your name is not associated with the account. I have spoken in length with our legal and fraud departments and at this time we are not able to grant you access to domains that you are not listed as the owner of.

We will uphold all relevant Court Orders regarding this account. I suggest you start in the courts of Denver, Colorado as this is the jurisdiction we are located in and the jurisdiction that can properly handle this matter.

Finally, please note you are not to use NameBright for illegal activities. We are not a safe-haven for such activity and we will proactively shut down bad accounts like this.

Anyone else reading this, please understand we have a zero tolerance policy for such illegal activities.

Andrew

I still find all these actions from Namebright unreasonable, and also hypocritical.

Let's start with this - Namebright in the first place sells these "other people's websites" for profit on their own platform.

So here is the thin line, should a registrar care and act as a web cop, for someone's content on the domains they manage, or is this a responsibility of the hosting company? In its essence it's not the domain name, but the website that is problematical.

This is the case for most of the expired domains, if the previous owner sends a complaint, does this mean automatically that you should block all the domains in someone's account, without notice?

For the fake WHOIS data, I can't say anything, but again, why don't you ask for an update, does outdated data mean that the account is 100% fraudulent?

It's just not ok to block a complete account with hundreds of domains, and then ask the questions (thinking you know the answers already).

I'm not defending the OP, but I've been in a similar situation in an account with 5K domains, and I'm glad my registrar didn't act like Namebright did here. They sent me the complaint and I removed the content in question and deleted the domain. Done.

I understand Namebright's position on this, but I think they went over the line, no matter what. It's not admirable when some big company acts like a moral judge and makes similar decisions, based on their own point of view.

I'm wondering what Namebright did with all the "other people's websites" when you took them from the OP (or when they hit the expiration date).

Did you sell them again for more profit on Dropcatch?

 

[Hypersot]

So here is the thin line, should a registrar care and act as a web cop, for someone's content on the domains they manage, or is this a responsibility of the hosting company? In its essence it's not the domain name, but the website that is problematical.

Do you know what happened to Freenom? if not, look it up. That's why a registrar must have some kind of control over the accounts so as to prevent things like what happened with said registrar.

btw. just in case you didn't notice, this is a 3-year-old thread.

 

[pixelpo]

Do you know what happened to Freenom? if not, look it up. That's why a registrar must have some kind of control over the accounts so as to prevent things like what happened with said registrar.

btw. just in case you didn't notice, this is a 3-year-old thread.

Yes, I just saw it, didn't know at the time. Google brought me here after I searched for other people experiencing inadequate Namebright support.