My battle with pool

[drifta]

Recently after winning a domain from auction which appealed to me, i had problems with pool not taking my creditcard
it worked as i paid someone using it with paypal the same day and days after

well i emailed pool countless times over 5 if i am correct
called them 3 times with no answer ( it was in their working hours ) and got no answer from email and the ohone kept ringing and ringng untill i got bored and hung up

later in the week i found out via a phonecall with a friend of mine that he emailed pool pretending to be a biz partner of mine and wanted to know why i hadnt gotten the domain yet
needless to say he got a reply within 24 hours with the reason
my creditcard must be out of funds

In My opinion this is a breatch of my privacy
Quote from Privacy agreement

With Whom We May Share Information

When you acquire a backordered domain through us, we must disclose information about your domain name and your contact details with a partner registrar who will be registering the domain for you. Our partner registrars, in turn, are required to share such information with the domain registry. Our partner registrars also currently make certain information about you available to the general public via their domain name registration database look-up and directory services. These services give users access to such data on a query-by-query basis. Qualified persons may also access such data on a bulk basis provided they agree, among other things, not to use the data to enable or otherwise support the transmission of mass unsolicited commercial advertising or solicitations via email; or (ii) sell or redistribute the data to third parties. Please see the Pool.com Terms and Conditions for additional information that we require in order to complete a domain registration on your behalf, and your obligations with respect to that information. Please note, that consistent with the current rules and policies for the Domain Name System, information about you must remain available in the publicly accessible registration database.

We may share certain information about you with those of our vendors who are responsible for handling your account or performing other necessary services that you require. Although we may share sensitive financial information (i.e., credit card numbers, banking information), security information (e.g., account passwords) and personal communications (e.g., personal e-mail messages or message board postings) with such vendors where necessary and appropriate, we will not share such information with other third parties, except in response to formal requests (e.g., subpoena or court order) made in connection with reasonable dispute resolution mechanisms, litigation or arbitration proceedings directly relating to a domain name registration or other services we provide. In the event that certain services provided to you by or through Pool.com or one of its business partners, are to be provided to you by a substitute service provider, your information may be transferred to the substitute service provider provided that such substitute entity agrees to be bound by the terms of this privacy statement in effect at the time of performance of the services.

Additionally, we may share your information, as well as other information that is not of a sensitive nature, with carefully selected business partners, including those who offer services that complement those provided by us or which may otherwise be of interest to you. We may collect your information and aggregate it with other data for statistical purposes, and share such aggregated data with other business partners

Nowhere does it say they will share my information to any third party who requests it or in my case does not request it
IMO if my "friend" was to email pool saying he was MY biz partner and I couldnt login please send the password they would of sent him it

anyway after close to a week of re-adding my creditcard details
it finally worked and i got an email from NameScout ( the registrar who caught the domain) with my username and password so i had access to the domain finally

but i was in such a "huff" as i got an average of 3 emails a day during that week or so saying if i dont update my creditcard details within 24 hours i will lose the domain which turned out to be a lie

still after that week of emailing and phoning i have no reply
which In my opinion is bad customer service
i know pool is located in canada maybe the last batch of maple syrup was bogus or they were stuck inside there igloos all day but thats still no excuse

i will be emailing pool with the url to the thread so hopefully they will reply on the forum or atleast via email

Pool is owning the drops right now but it doesnt make up for the customer service they DO NOT HAVE

this was first dealing with pool as far as domains go
although i emailed them 2 days vefore the auction ended about the HOTLIST and got a reply within the hour

Has anyone else had any bad dealing with pool?
Or are they all good for you?

Please post as i WANT a reply from pool


A famous quote which may be relevant

posted by mole
BRING ON WLS

If all drop services are going to be like my dealings with pool
I agree to that comment but i dont entirely as eNom works for me

 

[Matt]

Sorry Dot. Never dealt with them, although thanks for the heads up. I'm in the process of looking into "drop services" and I think I may steer clear of them after this.

Good luck, and imo, that is a HUGE breach of terms and privacy.

 

[drifta]

Pool SUck IMO

but dont take my word for it...

 

[Ja$on]

Pool is your best chance at grabing a domain. I agree their support is a little iffy but you have to use them if you really want a domain.

 

[CenterPoint]

What really sucks is if you live in Canada you pay an additional 7% tax on any domain Pool grabs for you.

While they may have the best chance of grabbing the name, I really dislike their auction system.

 

[RJ]

DL, you went from WLS Hater to WLS Advocate over one credit card issue?