question-answered Mute / Ignore ??

[CDM]

Why can you not block people? Mute and ignore don't seem to work. I have someone on mute, and they just started a new conversation with me.

 

[Echo Mod Team]

Hello,

You can learn more about the Mute/Ignore feature(s) here: https://www.namepros.com/threads/direct-messages-conversations-on-namepros.1027794/#section-106000

Please use the following section to create a new feature suggestion if the above feature(s) does not do what you intended: https://www.namepros.com/forums/suggestions-and-feedback.404/

We hope that information helps.

 

[Bravo Mod Team]

I have someone on mute, and they just started a new conversation with me.

Mute is specific to a single conversation.

Ignore is specific to the member. They should not be able to start a new conversation with you if you have them on your ignore list.

Could you please confirm that they were on your ignore list before they started the new conversation with you?

Note: They will still be able to reply to existing conversations with you, but you can bulk Mute those conversations by searching for all conversations “Received by” the member, using the select all option, and then choosing Mute from the drop-down list of options.