Disappointed with Moniker!
I mostly read good things about Moniker, but my own experience with them has been less than outstanding.
A few months ago I made an offer for a domain on their marketplace and the buyer accepted it. I tried paying by credit card and the card was rejected. I sent support a mail telling them about the problem and suggested why might that be: the card was issued in a different country then the IP of the connection I was using. I also offered to provide them with whatever documentation they needed to verify as a legitimate purchase.
It took 4-5 days for them to write back and when they did the answer was in the lines of: "By golly! You're right that is the problem!". They didn't ask for any verification and they also didn't offer to fix it.
So I sent them a mail asking them to fix the problem, so I could complete the purchase. 4-5 days later I got a mail saying the card could now be used without problems. Only it couldn't!
To make a long story short, I send them 3 more e-mails and each time they took 4-6 days to reply and told me my card was fine to use with them, which wasn't true. The card was ok though, since I was concomitantly using it with other major registrars.
In the end they told me the seller hadn't put the domain through escrow and the transaction was off. So everything was fine from their point of view, and there was no need to bother anymore with my pesky little payment problem!
You would think that I wouldn't have had anything more to do with Moniker after this point, but apparently I'm not that smart! I now have 2 domains with them and about 10 days ago I needed e-mail hosting, so I went to Moniker and bought a Basic email plan.
I now know they outsource their email hosting to coolhandle.com, but I didn't at the time and I bought the email plan from the Moniker site (also paid double what the Coolhandle price is).
Since I didn't find the option in their interface and didn't find info on their help page and didn't get an email with instructions, I gave support a mail asking them how to go about using the plan I jus bought. Well, that was more then a week ago and they haven't gotten back to me yet!
Today I sent them another email, but I'm worried they won't answer this one either. Even if they do, and they give me instructions, I needed email hosting a week ago and that problem is now long solved.
When they answer I might ask them for a refund, but even if they give it, it won't be in money but in credit that can only be used on their site.
I wouldn't go as far as to say I feel ripped off, but I'm definitely very, very dissapointed with Moniker!