Moniker customer support--no response.

[fonzie_007]

I've been a big fan of Moniker, as many established members of this forum can attest to; however, I am stunned by the lack of response from Moniker's customer support lately.

I emailed customer support on 10/8--no response.
I left a VM on 10/13---still no response.

What's frustrating is that I've got 500+ domains with them and you would think an individual with that many domains would at least get a response...

Anyone else had similar experiences lately?

 

[Alex]

I've got some similar ones. I continued to email them and attached my last email. I had a problem with 3 domains that I transferred away that were not renewed for another year. After the third email I got a response in which they told me that the domains were renewed (even if I have proof that when I transferred them from 1and1 they were renewed till 2008). Then I emailed back and got no response. Really frustrating. And I also have 150 domains with them.

I think they should do something with their customer service.

 

[owntype]

Same here, very disappointed to their [email protected]

 

[Silhouette]

I feel like laughing each time seeing people saying that their fav. registrar is the M company.
(how can that be for a registrar that invested 0 in her customer service/support)

That said, same here.
Last time when I wrote to "support at m. .com", NO reply.
Then I was assign'ed a account manager,now I write to him, still NO reply.


:? :?

 

[sdtrader]

Not a fan of Moniker and only use them to transfer domains from people i buy from that are in existing accounts. I have one left and after I get it out I will not purchase any domains that people are selling from moniker.

I actually did get an email a few days ago but it was too late to be of any good.

I have never had any good experience with them but do hear them toot their own horn a lot.

You can phone them during business hours but expect a "what do you want"
response.

 

[Spade]

This is certainly not the first Ive heard of this. Several members of this forum are having increasing difficulties with the "Domainers Registrar". Perhaps its because Moniker makes substantially more money at auctions then domain registrations?

I think Moniker needs to make the investment into customer support if they ever want to really be a top tier company.

Justin

 

[Carlton]

I've been observing posts like these for awhile. I had considered the move to Moniker at one time. These posts serve a helpful purpose.

 

[fonzie_007]

It's too bad that other people have had similar experiences. It might be time for me to consider Fab or 4Domains as my primary registrar...

 

[rbedell]

I started out with some of my portfolio at Moniker, because it was recommended by others. I've found out over and over that their tech support ranges from nonexistant to very unhelpful. There's other good registers out there, no sense sticking around with one that doesn't seem to care about their customers.

 

[sky]

I started out with some of my portfolio at Moniker, because it was recommended by others. I've found out over and over that their tech support ranges from nonexistant to very unhelpful. There's other good registers out there, no sense sticking around with one that doesn't seem to care about their customers.

I don't have enough experience with enough other registrars to contrast, but one thing I will say, GoDaddy has good support and a pretty full-featured, full functioning web interface (if not a little ad-rich, and money grubbing). EnCirca has been pretty helpful but support is slower. They did respond though. A few small glitches in their nice clean looking website interface, but over all decent.

But GoDaddy's deep pockets and commitment to service make them an all around good deal, I think. Especially when you order 5 .coms at one (free privacy for a year, if that's what you're into), and know how to steer around all their offers quickly and tune your shopping cart at the end.

 

[sdtrader]

What's frustrating is that I've got 500+ domains with them and you would think an individual with that many domains would at least get a response...

Thats a fair pot of domains your managing Fonzie.
Without really good support I can see you running into some headaches.
If I was a registar and had your account I'd be phoning you daily to wish you good morning, never mind simply responding promptly to your emails.

 

[Silhouette]

I've been observing posts like these for awhile. I had considered the move to Moniker at one time. These posts serve a helpful purpose.

for sure their interface is superb and neat for managing large portfolio, and their pricings fairly good.

It is just their support ...

 

[BinderGang]

I don't care what anyone says about GoDaddy, but their customer support has always been A+ for me.

 

[Alex]

I will also consider moving out my domains from Moniker either to Fabulous or Dynadot (for me Dynadot answered all two support tickets in less then four hours).

And I really like Monikers' interface and pricing.

 

[seeker]

same here.
Huge problems with support (the lack of it).
Very slow response.
They wont even answer my emails requesting forms so I can enter domains for auctions...
This downfall has been going on for about 1 to 1.5 years, you can do a search and see.
Thats when something started to go seriously wrong with Moniker's support.
eNOM's on the other hand went down for a while, and is back up to full power now.

 

[Callmoney]

I had the same issue a few months ago, and i'm still waiting for their response...
Alll my .com domains are with moniker and that was because the interface and price.
Talking about the price, have you guys seen the price increase do $7.44??
If this continue i'll move all my domains to other registrar.

 

[shockie]

Talking about the price, have you guys seen the price increase do $7.44??
If this continue i'll move all my domains to other registrar.

verisign go make price bigger so all registrar also similar.

 

[fonzie_007]

Verisign did raise prices, but not as significantly as Moniker appears to be doing. Registrars are taking this opportunity to recoup their costs from the Verisign price increase as well as adding some extra profit margins for themselves... This is just more of a catalyst for me to downsize the portfolio.

BTW, I agree enom's customer support is good, however, I just haven't been a fan of their handling of some dropped/expiring domains as well as some comments about Neustar being an outstanding registry (which it is not).

 

[HBK216]

I am in the minority as their customer service has treated me well. I don't waste time e-mailing as that will always take longer. If I want something done, I will call personally. If for some reason I can't, I'll just speak with my rep online.

As far as some not wanting to buy domains that might be at Moniker, I think that is a ridiculous thing to say. If you want a name, transferring it elsewhere is always an option.

 

[fonzie_007]

FYI that I did just receive a call back regarding my outstanding issue. What's frustrating is that I had to publicly post AND transfer one of my domains out before I got a phone call back.