Moniker Appraisal

[verbster]

Have been curious about Moniker's appraisals for some time now. Decided to try them and their $24.99 "IRS accepted" 3-5 day wait appraisal.

Submitted my domain and paid on Feb 14 (2 p.m.). Order was successful and confirmed.

I patiently waited three days, then four, then five...no appraisal. E-mailed their support with all the account and order info. Got back a nonsense e-mail about how sometimes attachments of the appraisals are dropped, whatever that means. Wrote back that I've received no email at all from them beyond the order confirmation almost six days ago.

Have not heard back anything from anyone. Still waiting for the appraisal.

 

[Kate]

Perhaps they did sent the document to you and your ISP/mail provider blocks what it considers as spam. I would ask them to send the document to another E-mail.

 

[fonzie_007]

I'd be surprised if Moniker didn't get back to you in the promised amount of time. If they didn't, you should demand a full refund.

I'd be interested in knowing what really occured and Moniker's response. Increasingly, I've heard Moniker has been having issues getting back to people in a prompt manner via email.

 

[IAmAllanShore]

Everything has seemed slower there recently - due in no small part, I'm sure, to their increased popularity at forums such as this...

Unfortunately for them, that means they pick up more "time-intensive" customers (Small volume, large need) that means that they could grow too quickly if they aren't prepared. In the past Moniker was all about the professional domainer, huge volumes of domain names and usually owners who were savvy to the industry/tech-side of things. Now... not so much.

That and the recent acquisition could signal a larger change in priorities.

Not saying they are, just noting my observations.

-Allan

 

[verbster]

Perhaps they did sent the document to you and your ISP/mail provider blocks what it considers as spam. I would ask them to send the document to another E-mail.

I provided a second e-mail address before I posted this topic. For the last severael days, I've also checked every e-mail account I have, including junk mail.

My e-mail to a rep was forwarded to Monte, and asked if my appraisal was "processed." No response back yet.

It's too bad. I was really interested in the appraisal as I had no clue what to give a potential buyer for an asking price. Thought the Moniker appraisal would be a good place to start.

 

[verbster]

That and the recent acquisition could signal a larger change in priorities.

Like domain auctions over customer service, it appears.

Now going on 6 1/2 days, and I've still not received the appraisal, nor any replies back from tech support, my rep or Monte. I don't understand why they can't (or won't) tell me if it's even been done. I can deal with mistakes or whatever, but the lack of communication is messes everything up...I don't know how long it will take, if it will come f through or if they'll give a refund.

I was thinking about transferring some domains to them, but I'm not impressed at this point.

 

[fonzie_007]

I haven't run into Moniker "dropping the ball" yet. Let's hope this is an isolated incident. I'd still demand a full refund and your domain appraisal.

Please keep us updated on the situation.

I have about 500 domains already with Moniker and I have another 200 domains that I was going to transfer there. Maybe I'll have to rethink things...

 

[verbster]

Just got a very brief note from Monte that said the appraisal had been sent, and he will resend it in the morning.

 

[Ronald Regging]

Everything has seemed slower there recently - due in no small part, I'm sure, to their increased popularity at forums such as this...

Unfortunately for them, that means they pick up more "time-intensive" customers (Small volume, large need)
-Allan

Yeah, I dont think you really need to be tech savvy in order to enter a domain and then register it, but apparently alot of people have trouble doing that I've known several people who wanted me to help them setup an Ebay account... It's like "Go to Ebay.com, click on the Signup button and follow the directions" Real simple...

 

[fonzie_007]

Moniker would save itself lots of headaches if it solved their cc issues. Seems like every fifth time I try to check out, I get some error that my credit card wasn't charged. Additionally, I have a credit card assigned as my default card, yet customer service has regularly charged my non-default cc. Not sure what is going on with their system, but it is a headache to deal with.

 

[DNabc]

They are a bit busy with the auction (I spoke with Don yesterday). Things will be better soon. But if you think, is there a better ICANN accredit registrar?
Not in my opinion. I really like Moniker, and I've tried almost all known registrars.

 

[verbster]

I received the "resent" appraisal from Monte at 7:57 a.m.

Has anyone else had a domain appraisal from Moniker?

 

[Archangel]

I received the "resent" appraisal from Monte at 7:57 a.m.

Has anyone else had a domain appraisal from Moniker?

I've had a cheap $10 appraisal from RegFly long ago. I also had a $20 appraisal at Afternic. Both were speedy enough. I don't like SEDO's appraisals, though. $40?!

 

[IAmAllanShore]

I received the "resent" appraisal from Monte at 7:57 a.m.

Has anyone else had a domain appraisal from Moniker?

What was the file format?
Easy to check if it was "resent" or not...

-Allan