NamesCon2020

I have 2 questions about Godaddy?

Located in Domain Registrar Reviews started by stub, Jan 5, 2020.

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  1. stub

    stub Top Member PRO VIP ★★★★★★★★★★

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    I have about 5 or 6 of these examples. I receive every year renewal notices and such. So what is your suggestion to get the new owner to change the whois to himself? Ask GoDaddy to give me the domain? Or is there a less fractious way to do this? Since I don't actually want these domains back. I just don't want my whois on those domains that don't belong to me. I think I have even reported these domains to Godaddy for wrong whois. But I don't see anything happening, although I may have just given up because the procedure was just too onerous.
     
    Last edited: Jan 13, 2020
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  2. stub

    stub Top Member PRO VIP ★★★★★★★★★★

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    OK. So which one of those 2 emails is allowing to opt out of the domain lock and which one isn't? And shouldn't they both be the same, allowing both to opt in or out of the lock? Shouldn't this need correcting? Is there any way to tell these emails apart? I can understand and follow your explanation, except @NameDeck is saying he is receiving 3 or 4 of these emails? How does that happen?
     
  3. tonyk2000

    tonyk2000 Top Member VIP ★★★★★★★★★★

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    Exactly! In an (unlikely) event of UDRP, we the previous owners will become the Respondents. As it is what GD will disclose and confirm to WIPO/NAF.
     
  4. NameDeck

    NameDeck SaveDotOrg.org VIP

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    I checked some of my older emails and it looks like the 'flood' of emails only happened when someone pushed the domain and I changed whois right away on the acceptance page.

    Maybe that's because technically it gets pushed first, whois changed after? So the domain would already be in my account upon registrant change, hence the extra emails sent to my account email. Getting two separate emails with the same content but one English and one in my native language also adds to the number I guess.

    Wouldn't it be easier to have something in place like Namesilo or Namecheap? You do get notifications (just one from the top of my head) but you can set your account to autoaccept and use your preferred registrant info by default. Just a thought.

    I would think they comply to ICANN regulations so it can be done. Might not be an easy task for a backed like GDs though.


    Bottom line, what bothers most people is the uncertainty of the process being flawless. That's the biggest holdup. Take that away and I'm sure you'd receive more love :)
     
  5. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    The short answer is nothing. Not much you can do besides reporting it as invalid whois. We cant go change the WHOIS and neither can you. So beyond us and you telling the owner to update it there isn't much short of a court order that will force them to change it. I can take you through all the processes and procedures and rules around it and how we need to tell people to update their whois already, etc but the bottom line is at the end of the day you can't do anything more than you did short of a court order.
     
  6. tonyk2000

    tonyk2000 Top Member VIP ★★★★★★★★★★

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    I probably won't. I respect my (old) customers, and, since they did not bother before, it may well be that they will not understand what the problem is, or will not respond in timely fashion, and GD may block their domain... And if the domain is under privacy - then whois is technically correct (domains by proxy).
     
    Last edited: Jan 14, 2020
  7. stub

    stub Top Member PRO VIP ★★★★★★★★★★

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    How do we contact the owner?
     
  8. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    Didn't you sell them the domain? You should have contact info from when you sold it to them otherwise I'm not sure why they have your info on the WHOIS for their domain.
     
  9. stub

    stub Top Member PRO VIP ★★★★★★★★★★

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    Not if they bought thru GoDaddy/Afternic, we don't know who the buyer is. IIRC.
     
  10. Joe Styler

    Joe Styler Aftermarket Product Manager GoDaddy Staff Afternic Staff PRO VIP

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    Yeah you would or should have. For the last year or so we have been updating the WHOIS on the move to the buyer. It has been longer than that on the Afternic side. Before that on the GoDaddy auction side there was a link in the sold section that allowed you to contact the buyer. To be frank though, what makes you think they will care even if you do contact them? If you sold it with us not only did we contact them when they bought it to urge them to change the WHOIS (under the older system, as I said the new flow updates the WHOIS by default), but we also send out mandated reminders to them about it at least once a year. Beyond that if you reported it to invalid whois and they see the info is bad they suspend the domain so the customer can't use it until they resolve the WHOIS issue. They also reach out, often times by phone as well in addition to the other times we reached out above. I'm not saying this in the tone of a smart a**, but as a guy who used to run a few departments here and knows that we had a hard enough time getting people to accept the domains they paid thousands for into their accounts let alone getting them to update the WHOIS. This is precisely why over time we moved to ways where could "force" the domain to the new owner and use the new WHOIS from their info. Beyond that it is not usually an easy task to get someone to change their info. The right step for you would be to report invalid whois and then let the department reach out. As I initially said, bottom line is you can't force someone to change the WHOIS short of a court order.
     
  11. stub

    stub Top Member PRO VIP ★★★★★★★★★★

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    These are MUCH older than a couple of years. Closer to 5 years or more would be more the like time scale. None of these problem domains appear in the Sold Domains on Afternic/GoDaddy Control Panel. Almost all the domains reported in the Sold Domains are 2019, with 1 in 2018 and 1 in 2017.

    I'm not replying here just to keep this conversation going. It's a REAL problem. Is it possible for us to give you the domain names by PM and for you to provide us with the contact links for sales no longer in our Control Panel? If not. Oh well, nothing changes. I'll try to report the domains for invalid whois again. But I don't hold out much hope for that being successful based upon my previous reports. We are busy people. As far as priority given to the problem, is close to zero. Day to day business is generally full of more important issues. But none-the-less, it's still annoying to have our whois details on domains which don't belong to us. This only happens at GoDaddy.
     
    Last edited: Jan 15, 2020

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