Either can take the first step. Basically what you do is:
1) Start the escrow transaction. This involves logging into your Escrow.com account, indicating that you want to start a new transaction and then following the instructions carefully laid out on the screen. You enter a name for the transaction and then enter the domain names which will be included in the transaction, along with their associated price. You will have to enter the email of the other party and choose how you'd like to be paid. You'll have to wait for the other party to take action before going further.
2) The other party has now received an email from Escrow.com indicating that a new transaction has been started. They will have to log into their escrow.com account or create one at this time. Once logged into their account, they'll need to review the transaction and agree to the terms of the transaction (the price, who's paying the escrow fee, any other terms you've agreed to impose). Once agreed to, the buyer will be prompted to pay for the purchase. This is generally done by credit card, Paypal, (requires both buyers to be from USA), or wire transfer. In the event the buyer wishes to send a check, the process will take approximately 2 additional weeks (10 business days). Once payment is sent to escrow and confirmed good funds, it's time for step 3.
3) Upon Escrow.com's confirmed receipt of payment, it's now time for the seller to push the domain (or domain names) to the buyer. Once this is completed, log into your Escrow.com account and confirm that you have done this. They'll ask you to enter the name of one of your domains that was involved in the transation and the registrar it's now with.
4) Once you've pushed the domain and finished Step 3, ask the buyer to log into his Escrow.com account and confirm that he's received the domain. Once the buyer has confirmed that he's received the domain, Escrow.com will review the transaction (usually takes 1 business day) and send payment out to you as per the method you chose when originally starting the Escrow transaction.
Jingles said:
I'm just about to make my biggest sale to date (woohoo!) and I'm going to be using Escrow.com for the sale, but I've never used it before. How does the process work? Do I take the first step or does the buyer?