How do you guys handle Buyers Remorse?

[End User King]

How do you guys handle Buyers Remorse? Essentially When a buyers buys a name and for whatever reason wants their money back. In this particular case, $600. They paid me $600, then realized I paid about $30 and emails me with a sob story about having kids to feed, and her hubby disapproving of the purchase. And if I do not take the name back, they will open a dispute with Paypal, saying it was a fraud and requesting their money back.

Love to hear your two cents..

 

[ezimedia]

HI

Ignore the emails... and take snap shots of the emails and transfers for the domain ready for the paypal dispute....

Tom

 

[Spade]

Reality: If she opens a paypal dispute you lose the money and the domain.

Offer a refund minus a restock fee but she must push domain back FIRST. That's important. Say...20% restock? Then refund her. Heck the 20% might get her to just keep it.

If she disputes the charge almost nothing you say will allow you to keep the money. Paypal does not protect sellers of intangible goods at all.

I thought the buyer had no protection from intangible goods? Are you sure this is correct?

 

[Billy!]

Judging by her email keywords. Says "my husband", "3 kids", name is Svetlana.

Sounds like a Nigerian email scam scenario!

 

[Deathstarr]

I would definably Send Paypal the emails that she sent you talking about fraud.

 

[matrigaldo]

It has happened to me too, with a full established website.
And we're talking about $3,xxx .

The buyer paid me, received the domain, i have installed the website, configured it, got it active and full working, and after few days of no replies to my emails, he has opened a dispute on PayPal.
Why i used PayPal? Because i was unexperienced. It happened 3 years ago.

I have called PayPal almost everyday, and thanking to GoDaddy (yes!) i was able to show them the transfer has been completed and the website was owned by the buyer. Also thanking to the hosting company where he used to have the VPS on, they have confirmed to me and PayPal the owner of the specific VPS was the buyer.

After 15 days i had my account working fine and my money in my account
His account has been blocked by PayPal and deleted from eBay (he insisted to complete the deal on eBay, i accepted because he had more than 500 positive feedbacks).

I also reported him on here, on DNF and on Sitepoint, and his accounts have been blocked there too.

PayPal has a policy of not refund buyers for not tangible items. At least, they TELL that. In really they don't respect their own policy.
I had to demonstrate them everything, otherwise the money would go back to the buyer. Even if they write they consider electronic items as not tangible ones, guys at the phone used to repeat me "please demonstrate us you have been frauded and not have frauded the buyer or we must refund him".

Weird.

 

[End User King]

I have emails. But I figure Whois may suffice, showing that the domain has successfully
transferred to new owner. Paypal told me what I did was not immoral, therefore they
will likely side with me should the domain holder pursue further action.

 

[Michael]

I have emails. But I figure Whois may suffice, showing that the domain has successfully
transferred to new owner. Paypal told me what I did was not immoral, therefore they
will likely side with me should the domain holder pursue further action.

Unfortunately that doesn't always matter. If they claim the account was hacked, or the person who sent the payment was not authorized, PayPal will side with them even if you did transfer the domain. Believe me, I know, it happened to me before when a scammer on NP tried to get me. Luckily I was able to scare him into giving my domain back even after PayPal reversed the charges... but PayPal didn't give a crap.

 

[Archangel]

No, PayPal WON'T understand.They offer 100% NO protection for electronic items. If a claim is made, the OP would lose the domain AND the money. Geesh.

Best thing to do is to offer the $$$ back in exchange for the domain. It's the only way you can ensure you won't lose them BOTH.

I lost $200 in a similar situation this week so don't bother saying PayPal will turn buddy-buddy with you & that all would be well.

I would tell them that business is business! You havent committed Fraud, so dont worry about it.

If you want to do something offer them $100 or something back as a gesture of goodwill but you dont need to give them anything you havent done nothing wrong!

Paypal will understand might be a pain having the funds on hold but still keep all emails and communications with them as proof. They agreed to buy a name at a certain price, so you have done any fraud!

Thats my two cents...

---------- Post added at 04:16 PM ---------- Previous post was at 04:12 PM ----------

This could help but again, don't expect anything since they ALWAYS favor the buyer in electronic ie non-physical items.

Okay, very true. Quick question though. Wouldn't it be better to contact Paypal before
the other party does and forward all correspondence. Or wait it out. Wait for the other
party to make their move.

I dont think it's anywhere near a lawyer stage, but I do have one.

 

[Spade]

No, PayPal WON'T understand.They offer 100% NO protection for electronic items. If a claim is made, the OP would lose the domain AND the money. Geesh.
s.

I thought this "no protection" was for the buyer of said goods/services. I dont believe you are correct on this one.

 

[Archangel]

If the buyer claims that his/her funds weren't sent by them/that it was unauthorized, PayPal acts accordingly and refunds the buyer. You can show them proof but PayPal doesn't step in for the seller. The old, untrue adage: the customer is always right.

I thought this "no protection" was for the buyer of said goods/services. I dont believe you are correct on this one.

 

[asdomar]

This experience demonstrates that Paypal is not the best choice for domaining. Although Paypal seems the fastest way to be paid, the probability of scams is too high.
(Imho)

 

[ThreeD]

Paypal is worthless and people with some made up bs really get me going. Business is business, once an agreement has been signed and the transaction has been completed, it's a done deal.

I totally agree with wire, time is money, and you already spent it. Every minute you spend negotiating after a finalized transaction will lower your profit margin and a complete waste of time. Sure, exceptions can be made, but lies and threats are definitely a call for war.

Why do some people have such a hard time figuring that out? We're not playing games here are we? All buyers should keep their finances straight, then place bids. If they end up in red, that's the buyers problem - not yours.

Would we run back to our lawyers and cry about their ridiculous hourly rates because we sent them after some nitwit due to trademark infringement? I don't think so. We know the costs, we pay the bills.

If anyone would waste our time with lies and threats we would put their lights out and probably sue them for wasting our time. In business there is no such thing as remorse, and there is definitely no time for it. If it should occur it's a result of really bad planning and a very bad strategy.

Remorse is sometimes the only way for certain people to learn from their mistakes. You give in, they'll definitely try to play the same trick again in the future. You keep the $600 and stand your ground I doubt they'll ever do ANYTHING again without thinking twice! That's the magic of it.

Anyways, I need to catch some fresh air and get some work done. Good luck to EndUserSales.com and have a great weekend all

 

[Spade]

If the buyer claims that his/her funds weren't sent by them/that it was unauthorized, PayPal acts accordingly and refunds the buyer. You can show them proof but PayPal doesn't step in for the seller. The old, untrue adage: the customer is always right.

Yes, but that wasnt this case. The buyer never claimed fraud or theft.

 

[Archangel]

If they buyer threatens to contact PayPal, then say goodbye to the $600.Enough said -- PayPal sucks.

Yes, but that wasnt this case. The buyer never claimed fraud or theft.

 

[Spade]

If they buyer threatens to contact PayPal, then say goodbye to the $600.Enough said -- PayPal sucks.

Thats flat out inaccurate. Don't get me wrong, Im not using paypal for my domain sales, but this statement is just not true.

 

[Archangel]

I appreciate your insights here but PayPal -- correct me if I'm wrong -- but PayPal does not defend the seller of a non-physical item. I'm not just going by my payment-reversal problem of last week (which I showed them the emails, screenshots etc. and they still refused to take my side). This problem has been going on for ages. There is a reason why domainers HATE PayPal & now you know it.

Thats flat out inaccurate. Don't get me wrong, Im not using paypal for my domain sales, but this statement is just not true.

 

[abdussamad]

I don't know what the consumer protection laws are in your country but you over here if a buyer asks for a refund you have to give it to him. The OP should understand that it is a part of doing business. People change their minds. It happens. So you should deduct any money transfer expenses and refund the buyer in exchange for your domain.

 

[Archangel]

Well said
Reps added

I don't know what the consumer protection laws are in your country but you over here if a buyer asks for a refund you have to give it to him. The OP should understand that it is a part of doing business. People change their minds. It happens. So you should deduct any money transfer expenses and refund the buyer in exchange for your domain.

 

[matrigaldo]

PayPal has defended me some months ago. And i was the seller.

 

[gemstar]

Actually I paid a member here for an Item which was a nulled script without being told for around $55 and a domain. I was told to transfer the domain back to him and he would refund me. Never did..
I filed a complaint with Paypal. Paypal sided with the seller as they do not cover virtual goods.