GoDaddy Support & my Blood Pressure

[pac]

This should be self explanatory and is in reverse order, i.e the last message is at the top, so you really need to read it from the bottom up.

I actually have 2 .co.uk domains which are in this status, the other one they have charged me for the renewal, but it is still locked and the expiry has not been updated !

This has got to be the WORSE support I have ever encountered, they obviuosly only read the last message and select a standard reply and move onto the next one.

Any one have Bob Parson's personal email address ??!

=========
I Wrote:

Hello;

I am going round and round in circles here !!

This is a UK domain, you already told me that uk domains have to be renewed before the 20th of the previous month and asked me whether I wished to proceed with renewal and if so to provide the last 4 letters of my payment type which I have done.

Now you tell me you cannot do anything as it is locked, yes Godaddy locked it, I cannot unlock it, when I try I get the error message:

"You cannot change the selected domain because it is not in an active status."

PLEASE JUST RENEW THIS FOR ME AS REQUESTED

I am tired of repeating myself and going around in circles for weeks and weeks being asked the same questions and receiving the same replies.

PLEASE ESCALATE THIS.

I have about 60 domain names with Godaddy and this is beginning to Pi%% me off !

Thank you


============
Godaddy Wrote:

Thank you for contacting On Line Support.
Your domain is currently in an "in-active" state, and needs to be changed by yourself in order to process your request. If we can help in any other way please do not hesitate to contact us.

======
I wrote:

Hi;

Yes, I wish to renew xxx.co.uk for 2 years
The last 4 digits of my payment type on file is: xxxR
Thank you.

========
I wrote:

Hello;
Have you received my request ??
I DO WANT TO RENEW THIS DOMAIN
My payment type is shown below.
Please Acknowledge
Thank you

========
I wrote:

Hi;
Yes, I wish to renew xxx.co.uk for 2 years
The last 4 digits of my payment type on file is: xxxR
Thank you.

========================
[email protected] wrote:

Our support staff has responded to your request, details of which are described below:

Dear Sir/Madam,
Thank you for contacting Online Support.
The .uk domains are required to be renewed by the 20th of the month prior to the expiration date. If you still wish to renew the domain, please reply with the last four digits of the payment type on file you wish to use for the purchase and your confirmation that you wish to renew the domain and for how many years. Please be aware that .uk domains must be renewed for a minimum of 2 years.

========
I wrote

Hi;
Yes, I wish to renew xxx.co.uk for 2 years
The last 4 digits of my payment type on file is: xxxR
Thank you.

=========================
No reply from Godaddy so Resend

=======
I wrote

Hi;
Yes, I wish to renew xxx.co.uk for 2 years
The last 4 digits of my payment type on file is: xxxR
Thank you.
PeterC

==========================
[email protected] wrote:

Thank you for contacting Online Support.
The .uk domains are required to be renewed by the 20th of the month prior to the expiration date. If you still wish to renew the domain, please reply with the last four digits of the payment type on file you wish to use for the purchase and your confirmation that you wish to renew the domain and for how many years. Please be aware that .uk domains must be renewed for a minimum of 2 years.

=========
I Wrote:

Hello, one of my domains xxx.co.uk has been locked by godaddy, even though it does not expire for more than a month - why is that ?
I was trying to renew the domain and are prevented from doing anything - why are you locking my domains like this ?

 

[advaita]

Computerized messages are the pits ! You get them everywhere - if you're lucky you sometimes get put through to a robot. His blog might have some info ? http://www.bobparsons.com/?isc=gdm0212

 

[Spade]

The truth of the matter is your right. They skim the message and pop back with a scripted response. The more they post in an hour, the better there wage is. So, they try to respond as quickly as possible, without really taking the time to resolve the issue.

Unfortunately you are located outside the US, my recommendation would be simply to spend the few dollars it would cost to make the international phone call, and get the situation resolved. This shouldnt be too difficult. I know its frustrating, but sometimes thats how life is.

Justin

 

[homebuyer]

Just call them

I cannot rate Go's email support. I can, however, tell you that I have used their telephone support a hundred times without headache, error or stress. Their staff will renew your domain over the phone for you.

My advice to you is, if one path is filled with bumps and hurdles while the other path is smooth as a whistle, take the latter.

 

[Seabass]

Or..... here you go. GoDaddy's executive account number - 480-505-8885.

You may not be a top-tier account, but I bet if you call this number and tell them you got it off of NamePros from other pissed customers, they will attend to your problem.

When you are an Executive Account, you get really good service. But, it appears that those that are not complain a lot on the boards.

Good luck.

 

[hey.co.uk]

If it is a .uk you can go direct to Nominet and change the IPS-TAG to a new ISP and then renew with them.

Drop me a PM if you want help with this or want a renewal via our tag.

btw - not touting for business as we dont do direct public reg's via our tag currently however just offering a favour. I know some forums have rules about promoing companies thus stating this

cheers,
rob.

 

[MadAboutDomains]

Ding a ding, give them a ring!

 

[circa1850]

You have violated the TOS by mentioning GoDaddy and support in the same sentence.

Try these numbers. They might have changed their lines by now. Got a feeling when I first posted this elsewhere that they may have gotten one or two, or five hundred calls.

Scott Loggins
Domain Services
GoDaddy Software
[email protected]
Ph 319.294.3932

Tim Ruiz
Vice President
Corp. Development & Policy
The Go Daddy Group, Inc.
[email protected]
Ph 319.329.9804

If that doesn't do it for you, try this one.

Karen Gaydos
Office of the President
GoDaddy.com
14455 N Hayden Ste 226
Scottsdale, AZ 85260
(480) 505-8828 Phone
(480) 275-3975 Fax