GoDaddy Buy Service Stupidity

[hookbox]

Here's the story. I get an email from Godaddy's Buy Service that someone has made an offer on one of my names. I see that someone had a week earlier registered the .net and .org of the .com name that I am selling.

The offer was 200 bucks and I countered with $2,500. Nice 2 word brandable that is well worth this price. I wait a few days and hear no response or counter offer. I wait a few more days and still nothing so I email the person that registered the .net and .org because we all know it's the same person wanting to buy my .com

This is the response I get from him and I quote

"That's very kind of you to email me, I apologise for not responding to your counter-offer, but Go Daddy gave me the impression that most domain names sell between $50 and $500 and so I had proceeded into the negotiations on this basis and thinking I had made a reasonable offer. When I received your counter offer I realised there was no way I was going to be able to afford the .com name as well."

Can someone please explain why in the world would Godaddy's Buy Service would tell this potential buyer that most names sell between $50 and $500. What about all the names that sell on a daily basis for thousands of dollars. Godaddy's employee doesn't know how much my brandable domain is worth and shouldn't offer advice unless they know exactly what they are talking about.

Their ridiculous advice scared off my potential buyer and he didn't even counter offer because he thought there was no way he would be able to afford the domain.

Thankfully I am now dealing directly with him and the negotiations are already in the $X,XXX range. Godaddy needs to give customers good advice or don't give any at all.

 

[GravityEleven]

Godaddy cares about mass.. better a sale than none at all..
scaled up to their million user base they will earn more on commissions from mass $500 sales than from the occassional 5k-20k sales.. besides it's a fact that most domainers price their domains unrealistically..

nevertheless i understand it's offending on your part..

 

[STELLAR]

"When I received your counter offer I realised there was no way I was going to be able to afford the .com name as well."

It might be GD's fault to some extent buyer has admitted that he couldn't afford it at there countered price.

 

[hookbox]

Godaddy cares about mass.. better a sale than none at all..
scaled up to their million user base they will earn more on commissions from mass $500 sales than from the occassional 5k-20k sales.. besides it's a fact that most domainers price their domains unrealistically..

nevertheless i understand it's offending on your part..

I agree with you about mass sales. The problem with giving a price range that they deem as appropriate it makes the potential buyer think that they are getting ripped off or taken advantage of if they have to pay any more than the top of the range price of only $500. This advice originally scared off the potential buyer but luckily I was able to contact him direct.

They should say that yes lots of domains sell between $50 and $500 but lot's of domains also sell for much more than that. They should then have a list of domains in many different categories that they can give potential buyers so they can see for themselves what names actually sell for.

Many buyers go into the buying process blind and are dumbfounded when they see that they can't just register the name they want for 10 bucks but instead may have to pay thousands for it. Godaddy should have a better way of educating the customer on this by offering info about why domains are worth what they are.

Most end users have to research the market themselves because they are clueless as to why a name would sell for what it is does. A large portion of Godaddy's business is selling domains so they need to a web page that helps people understand all of this.

I do agree that lots of domainers put unrealistic prices on names but $2,500 is not unrealistic at all.