GDaddy Premier Services Client? Benefits?

[tomcarl]

A couple of days ago I received a phone call from a GD rep letting me know I've been "chosen to become a Premier Services Client" but I thought it was a telemarketer at first and I kind of brushed off the call because I was busy, I get 5 - 10 telemarketers calling me a day offering me SEO, etc.

Then I received an email from him asking me to call him to discuss it more when I get the chance. Wondering if anyone else has gotten this? Any real benefits? Is there membership fees or something I'm going to be pitched? He mentioned helping to manage my portfolio, manage how?

I realize he'll answer all these questions but I just thought I'd get some real feedback before I get on the phone and opt-in to something.

 

[discobull]

You should be happy. You'll be assigned an account rep, and will now get support from a completely different division. I think you'll notice the difference in competence the very first time you call. You'll also notice that your hold time when you call in will have been reduced to 0. There's no cost involved, just improved service.

 

[SpareDomains]

The improved unbreakable security for free is the only thing I use. My guy tried to call/talk all the time about my future plans, let me renew these for ya etc... but I'm good on that end so better security and better support are the two things I use and they don't bug me anymore. My rep has changed 2-3 times over the years due to employee shifts.

 

[discobull]

The improved unbreakable security for free is the only thing I use. My guy tried to call/talk all the time about my future plans, let me renew these for ya etc... but I'm good on that end so better security and better support are the two things I use and they don't bug me anymore. My rep has changed 2-3 times over the years due to employee shifts.

The security is a good point. With a premium services account, you have the option of requesting that an account exec phone you and verbally confirm any transfer of domains out of your account. Depending on how you manage your domains, that might either be a good thing or a major pain.

 

[SpareDomains]

The security is a good point. With a premium services account, you have the option of requesting that an account exec phone you and verbally confirm any transfer of domains out of your account. Depending on how you manage your domains, that might either be a good thing or a major pain.

My guy has to call me and I have to tell him some form of password number, word, etc... before anything moves out of my account. So you'd basically have to mug me and guess which of my cell phones to steal and then know what to tell him when he calls=unbreakable.

If you're a major small profit flipper the delay might bug ya. Hasn't been a pain for me as I only sell to end users so less sales at xxxx-xxxxx profit so a slight delay at non business hours no biggie as it's good to sleep well at night.

 

[tomcarl]

The improved unbreakable security for free is the only thing I use. My guy tried to call/talk all the time about my future plans, let me renew these for ya etc... but I'm good on that end so better security and better support are the two things I use and they don't bug me anymore. My rep has changed 2-3 times over the years due to employee shifts.

This is exactly why I posted for feedback. I had a feeling this would be the case when I read the email. I felt my rep would be monitoring my portfolio, calling me all the time about renewing domains, calling me with offers...and that's what I don't need. Everything else seems cool.

 

[discobull]

This is exactly why I posted for feedback. I had a feeling this would be the case when I read the email. I felt my rep would be monitoring my portfolio, calling me all the time about renewing domains, calling me with offers...and that's what I don't need. Everything else seems cool.

I've had an account executive for over 2 years now and the number of times I've been called with offers thus far is exactly 0. What am I doing wrong?

 

[Ms Domainer]

Whenever I have a problem, I just email my rep.

Just make sure that it's really Go Daddy getting in touch with you.

 

[Name Trader]

I will confirm what others are saying. There is only good stuff from having your own rep. I only ever spoke to my current rep once, when he called me to say he was taking over my account. We transact everything via email, which isn't very often. I get the impression, over the 2 times my account rep has changed, that the rep doesn't fight in your corner for you as much as my first and second reps had done, but is more there to toe the GoDaddy line (at least from my previous reps). My current rep never says "that doesn't sound right, I'll take it up with somebody" for example. He just gives you the stock answer, and can't/won't elaborate. But having said that. There is nothing but better things from having your own account rep, than not having one

 

[Brandworthy]

The improved unbreakable security for free is the only thing I use.

I'd actually use this if I didn't live more-or-less half way around the globe from Godaddy. Due to timezones Premier staff only work when I'm sleeping, so they cant call me for codes etc.

Being honest the only significant benefit I've had from Premier Services is having email support. This might not sound like much, but since Online Chat hours tend to be outside my working day, email support was removed, and my country of residence has no Support number, I've been virtually cut off from support unless I make International calls. At least now I can email my rep.

But if you're not US-based the benefits are negligible IMO. Lack of security for non-US customers is difficult to defend, and one reason why I've been thinking of moving away.

 

[Name Trader]

@Brandworthy - I moved away years ago. Didn't like Godaddy's Policies. They are not in your corner when things go wrong. This is not from personal experience but from personal observation over the years. But I spend enough to keep my account rep, apparently.

 

[bmugford]

I have had a GD Premier Services account rep for many years.

The two biggest benefits are probably -

Support

Instead of just dealing with general support, you have one point of contact. Most of the account reps have been working @ GoDaddy for years and have a far better understanding of the system than general support.

Security

What is talked about above is called DTVS. It is a free optional service where your account rep will call you to provide a pin # to confirm before any domain leaves your account.

Brad