GoDaddy stoops to a new low...Phone Spam

[TT]

Earlier today I received a phone call from Donald at godaddy he is an executive account rep, As I was on the phone he left a message stating that it was very important that I call him back at 408-505-8885 ext 57311.

I had no idea why i may be receiving this "Important Call" so i returned the call and I waited on hold for 5 minutes. Why did he call.... To advise me that some domain in my godaddy account are up for renewal... I laughed and told him Yes I was aware of this I proceeded to explain to him that sometimes I purchase bulk domains from various secondary market sellers and the seller has the domains all regged at godaddy and if i am only interested in one domain i let the rest drop and the ones I want to keep I Transfer out to namecheap or enom....

After the call was finished I thought to myself, Godaddy takes peoples domains away for a variety of reasons including spam... Wouldnt what they are doing be considered spam on the telephone??

Come on Bob if you can afford Superbowl ad's then come up with something less annoying then telemarketing, Be original BOB...

 

[Shorty]

You would think that it would be in GD's best interest to give customers the option to not receive phone calls. It must be costing them a fortune to make so many calls, especially if they're international too. If its genuinely a service they want to provide to us, they'll be glad to know they dont have to do it, if we dont want it...

 

[ofclean]

Yeah, this isn't bad at all, if other registrars did this people would be talking about their excellent customer service. It's almost as if the more successful and popular GoDaddy gets, the more people love to hate them.

 

[sdtrader]

All in all, this is a solid business strategy from GD.

I think Fonzie is quite right. "Sales followup" is an effective means of keeping and stirring up business.

Some customers will be delighted in the care they are recieving and others annoyed.Some will percieve this as going the extra step for customer satisfaction and others will see it as pushy salesmanship.

I am not a fan of aggressive marketing but in this day and age hype and fad often win out over old fashioned good service.

In the case of GD I tend to think of them as a marketing success rather than a high quality service.

 

[gdtechindia]

i got a few calls from them regarding one domain whois information and not otherwise for any promotions

 

[UneekTT]

Hate to bring up another issue in an old thread, but what the heck.

I feel as though there are many valid points on both sides. If I were to look at this personally, I agree with TT, I hate getting annoying calls (especially if I am busy with something that is important, and the call is something that literally just wastes my valuable time!) and furthermore, there should be some type of option, or opt out as it may be, whenever you want - as a customer.

On the other hand, if I owned a "godaddy" or some big operation, it really does make sense to attempt to retain as many reg's(customers) as possible. Seriously, that is what they NEED to do to stay in business.

Anyway, just one guys opinion here.

btw, does "TT" own an Audi TT like me?
Or, does it stand for something incredible like "Tiny Tim"?

 

[fonzie_007]

Someone from GD tried to call me the other day. I sent them through to my VM and they didn't leave a message or call back. I'm assuming they were calling because I let three domains expire (on purpose).

 

[Domainate.com]

There are many other things about GoDaddy I would complain about sooner than phone calls they make, such as that freakin' ridiculous "can't transfer for 60 days" they shove down their customers' throats when any contact details are changed on the domain. That and Enoms no-push-within-7-days policy are getting on my nerves. Sorry, GD and Enom, but some of your customers actually buy domains to sell them.