Located in Web Hosting Discussion, started by spycraft, Aug 31, 2009
So long thread about their issues. Are all members of the namepros hosted there?
I joined NamePros to take part in this thread
I have fused hosting. I lost all of my sites, can't log in to reupload them, and haven't received a reply to my support request. My hosting is now due but I'm not about to pay for something I'm currently unable to use. Until this crash, I was pleased with FH.
I don't know what happened. =/
I understand server transition and business acquisitions happen, I'm just irritated about my damned SEO going all to hell thanks to inactive pages.
---------- Post added at 03:18 AM ---------- Previous post was at 03:03 AM ----------
Robert L Wolfe
1699 Park Ave W,
Mansfield, OH 44906
1699 Park Ave W, Mansfield, OH 44906 - Google Maps
Don't say I never gave you anything. I live in Ohio and I'm considering taking a drive to speak with this guy.
i think posting here is useless because the new owner is not ready for work.
Yeah! They just want us to keep sticking with them.
A hosting may have some downtime( by the way this downtime is outrageous!). But the owners should be honest about what to come.
There's something called professional ethics! These guys are just frauds! They don't want to help us with support or any other way!
I get it now... That is the only thread about them in the net?
my sites seem to be up, but cant access via www.domain.com/cpanel like normally do, any idea?
Glad to have moved my sites elsewhere.
Fused hosting is a disgrace.
Bumping the thread to help prevent anyone else from having to deal with this joke of a company.
I just got following e-mail from the new owners:
Dear Valued Client,
Please cancel your current PayPal subscriptions. You are making payment to
the wrong place. Payment needs to be directed to [email protected]
Please request a file a dispute and request a refund for Invoices paid after
08-14-2009. When the refund arrives, please pay as indicated above.
We have made repeated request to the previous owners and PayPal to update
this without troubling you, they have not complied. We have hosted your
services without payment and can not continue. Any payments made to anything
other than [email protected] or a credit card within our control
panel will not be accepted as payment.
To avoid suspension of services please change your PayPal subscription to
[email protected] or pay by credit card."
Anybody else had the same e-mail?
I just saw this thread, and I have also had problems with my hosting after the new owners took over. I am lucky I only had minisites hosted with them. I think its time to find a new hosting company.
Yeah, the new owners of FusedHosting aren't putting their act together.
I've since moved out, and on a recommendation of a friend, I've taken up a package from neutrohost.com. So far it's going good, support is awesome and it's cheap!
Ouch.. so just to know - is it that their services are now finally back-up, but they've lost quite a few of their customers due to this? (Or are they still a bit up and then down, etc?)
Sigh. Fused Hosting owners continue to blame other people.
Just checked my emails, no mention of this by their side. When the transfer happened, we told them that this would happen and they ignored us.
I've phoned up PayPal several times in the past and you can't cancel subscriptions or prevent payments to the account (Besides, I have my own transactions going to and fro).
I would implore you not (if the case is, despite very few have even sent us payments) to open a dispute, but rather just contact me or jack with your paypal ID and we can offer a full immediate refund, as we have been with all the other transactions obviously associated with fused (combined with a note telling them to cancel the subscription and make payments through the fused website).
I'd tell you to do this, because it's exactly what a Mr L. Evans and a Mr G. Brown have done, and naturally they scaled it to a dispute immediately; oh look, I can't send them a refund, I can only fight them. Use your head people, you know me and Jack aren't crooks.
Hiyas folks, have read this thread from start to finish and I just want to defend Jack and Joe. They are two of the most honest, decent and hard working people I've ever met, they may be under 18 but they put to shame many on the net trying to earn a dime.
I got much help and personal support from them, Jack even spent a considerable time on a custom setup for a vps I ordered, which, has unbroken uptime of 73 days as of yesterday, fingers crossed, it will continue to work well for the foreseeable future too.
I think they've both been very professional in how they have conducted themselves and in their replies to everyone here. If you have any issues with fused at the moment please remember the excellent hosting you received from Jack, Joe and their volunteer team along with their great support and excellent pricing plans.
I fully support their move to sell fused in order to concentrating on their education, which at this stage in their lives is super critical.
Any problems you do now have are with the new fused owners, not Jack and Joe who have always done the best for their customers as I am sure they did when vetting for a new owner and I feel their frustration at not being able to help those they would so readily help had they otherwise not been legally and locked out from doing so.
To Jack and Joe,
Thankyou so much for the time you have spent with me and my sites, for the excellent hosting you provided and the dedication with which you and your team held for your customers, you are going on to great things I can guarantee it but right now school is your best option
Agreed, I think the entire thing has been handled wrong, the new owners should have sent a mass email out to all customers within the first 24 hours telling them to cancel their current subscription.
High vouches for Jack and Joe. Most definately and to be trusted people. Ive had their service for over a year and 100% satisfaction.
There are few other threads elsewhere, but it is surely the biggest
---------- Post added at 06:18 PM ---------- Previous post was at 05:58 PM ----------
Damn! I cant find a way two add two quotes in a reply, but I have to reply to this.
Now you are blaming the current owners! If you knew the problems would happen, wasn't it your responsibility to let the customers know about it! Have you guys sent a mail about ownership change!
I had bought a year's hosting & lost several months of it, & without any refund. Why? Because I don't know how to contact you! & they just told put a chargeback. That I didn't do as I was unsure if Paypal would issue a chrageback after a month of the payment.
Thankfully, after a struggle I was able to take a backup & move my site with all contents.
That was the main thing...
By the way, I was happy with your service prior to that. But this doesn't mean I am happy after all!
Have you guys sent a mail about ownership change!
-> Read the thread it was in the contract, there is often a non-disclosure clause.
I had bought a year's hosting & lost several months of it, & without any refund. Why?
Not their fault.
You have a problem with the current owners, not Jack and Joe, I'll add to the love session as well, these guys are top blokes, I vouch for them and trust them.
I know there is non-disclosure clause, but you shouldn't just change ownership when you are not ready! What about us, customers! They must had at least some sorts of idea what would have happened. Now they just can't blame the new owners. They have sold it, so they have some responsibilities!
By the way, obviously real culprits are the new owners, & I was quite happy with FusedHosting before this. But Jack& Joe just can't say that we knew something like this would happen.
They have to take some responsibilities.
1. An email must've been sent to customers by either former or current owners when the change of ownership took place. I know there was a clause, but that's not a good alibi. We could've lost (and some did) important data. I know you were looking to earn some money from the sale, but agreeing to NOT inform customers about this is just plain wrong.
2. When I PM'ed Jack or Joe (after noticing several downtimes), they told me that Fused was sold. When I asked them who bought it, they said that they can't say, but that it's a big company who bought several other hosting companies. They are everything but not a big hosting company. I thought you sold it someone who already had a reputation... Guess I was wrong.
I am not saying that Jack and Joe are dishonest or anything like that. I don't know you (apart from providing a great service prior to this) and I can't and don't want to judge you. However, you must admit that not informing your customers and agreeing to such a clause was wrong.
Joe - You replied to my refund request asking for paypal IDs which I supplied now you won't refund me or respond!! The money went into YOUR paypal and you need to refund it!
He's prolly just busy If I see him online later on today or tomorrow I will ask him to check out this thread again
Sorry about the delay in getting back to you all. I am very, very busy nowadays (as I knew I would be, hence sold the business), and NamePros only seemed to load a blank white page. Everyone should be all sorted now.
We are all busy mate. As a matter of principle, I'm still awaiting the refund of the 2nd paypal payment which went into your account post fusedhosting.net meltdown. I've sent numberous emails and supplied the transaction IDs and seeing as you won't respond, my last resort is posting on this board, Hurry up and refund me, it's been months.
I've told you countless times I've refunded all of the transaction IDs you've given me. There is simply no more refund buttons for your name/email!
anyone help, i dont know how or cant get to my cpanel on my hosting, ive got like 1 site left i need to move (a wordpress blog) but cant seem to move it as i cant get to cpanel or ftp access.
Anyone have any ideas how to get to cpanel or how to move it?
will pay someone if they can move it for me
Separate names with a comma.