Fusedhosting.net Down?? Please help!

[spycraft]

Hello all,

It has come to my attention that all day today Fusedhosting has been down. All of my sites hosted with them are not working and I can't even access their site to make a support ticket.....


Furthermore, I don't have a backup of my sites, and I see that the company was recently sold to someone else, so I am REALLY concerned about this!

If anyone knows ANYTHING - PLEASE let me know.

Thanks in advance!

 

[petenice]

done a little digging - as far as I can tell unless it's a complete coincidence this is the Facebook profile for Taylor Snow - IT Director of FusedHosting who is based in Mansfield Ohio.

Why not send him a message:

Log In | Facebook

Also found Robert 'Chip' Wolfe's LinkedIn profile:

http://www.linkedin.com/pub/chip-wolfe/3/930/665

Which links to this company:

Net 2 Service
Phone 419.295.0423
Fax - 419.715.5156
Email - [email protected]
1194 Lexignton Ave.
Suite 202
P.O. Box 3294
Lexington, OH 44904

EDIT: Just realised that's the same phone number on the whois record.

 

[Jack]

Not related to my previous ownership of the company, I feel I shouldtell people to respect peoples social networking profiles, it could potentially be described as harrassment which could cause you issues in the future. However, public information such as Whois and emails would probably be acceptable.

Just some advice, after all you wouldn't like it.

 

[petenice]

Really Jack - in this case I think it's totally acceptable. They've basically gone to ground. I have sent about 20 emails with no response - called Chip which just rings out to voicemail. The support ticketing system isn't working on the site - one of my cpanel logins just doesn't work - I have a domain which they registered under their name which is a complete nightmare for me because I can't movie it away.
What do you suggest I do? Just sit here and wait day after day for them to eventually respond to me? Damn right I'm going to hound them.

 

[jkennedy]

I just got a response from an email sent to: [email protected] regarding a clients site that is totally down... it stated that a technician was looking into it and I would hear back from them ASAP.

....hmmm, why do I not believe that???

 

[petenice]

how long ago did you send that email?

 

[jkennedy]

how long ago did you send that email?

about 2 hours ago

 

[Ross]

K so the info is not lost since my redirects still work, which is kind of weird. Just put our freakin files in effect please this is really really annoying and has put a dent in my business.

 

[Deathstarr]

Sent another email.

 

[petenice]

good luck - I have now been in communication with the company who they used to register my domain to try to regain control of it. Hopefully they'll see this whole debacle as reason enough to give it back to me.

 

[Deathstarr]

Good luck, I am just waiting to get clients files off the server.

 

[nibbler]

Has anyone sent a support ticket?
Their stupid captcha image does not load - how convenient! They have done this on purpose.

I can not get in contact at all. I am not going to give up on getting a refund.

 

[Deathstarr]

I have not got an email back at all. I cant reach there server today. Still trying to get my clients files.

 

[MH-Andy]

Have they not tried to contact you?
This is really bad, I would highly suggest that you start a Paypal dispute once you have your files.

 

[Ross]

Have they not tried to contact you?
This is really bad, I would highly suggest that you start a Paypal dispute once you have your files.

Funny thing is you can not get your files. Made Home Directory back ups but totally forgot to make Database backups. Wish it were the other way around...

Anyways, they billed me today LOL, what a joke.

---------- Post added at 11:48 PM ---------- Previous post was at 11:40 PM ----------

Go to submit a ticket and you get no image for the verification.

<div id="searchresults" class="contentbox" style="display:none;"></div>
<p align="center">Please enter the security code shown in the image - this is required to prevent automated submissions<br />
<img src="includes/verifyimage.php" border="0" class="absmiddle" alt="Verify Image" />
<input type="text" name="code" size="10" maxlength="5" />
</p>
<p align="center">
<input type="submit" value="Submit" />

Notice the bold part. They changed it so you could see no image. Sorry but that is freakin lame.

 

[xrvel]

Go to submit a ticket and you get no image for the verification.



Notice the bold part. They changed it so you could see no image. Sorry but that is freakin lame.

Does that mean they do it intentionally to prevent the image from being viewed?

 

[Deathstarr]

Yes, That means they removed it so you could not send a support ticket.

If you dont pay they will close your account, If you pay you cant use your account.


@Ross- Thats why you make Full backups.

 

[majorkontrapelo]

Fusedhosting sent me an email earlier that my support tickets will be closed for not replying within 24 hours....stupid because all of them were threads with single posts started by me which they have not answered any, aside from one that they have not resolved (the response I got was "We apologize for your inconvenience, we are looking into the ticket and will resolve this issue ASAP." ), then no more follow up and now it's closed...

Following that was an invoice Hell....THEY STILL ASKS FOR PAYMENT AFTER SUCH A HUGE DAMAGE!!!


EVERY ONE WHO READS THIS, DON'T EVER TRY FUSEDHOSTING, THEY ARE SCAMMERS!!!

FUSEDHOSTING IS A PRETENDING HOSTING COMPANY EVERY INTERNET GUY, WEB DEVELOPER, DESIGNER, SEO, OR BLOGGER SHOULD STAY AWAY FROM!

FILING A PAYPAL DISPUTE NOW! I ENCOURAGE OTHER MEMBERS AFFECTED TO DO THE SAME AND LET'S :kickass:

---------- Post added at 09:38 AM ---------- Previous post was at 09:06 AM ----------

Not related to my previous ownership of the company, I feel I shouldtell people to respect peoples social networking profiles, it could potentially be described as harrassment which could cause you issues in the future. However, public information such as Whois and emails would probably be acceptable.

Just some advice, after all you wouldn't like it.

IMHO, I think it's the right of the paying people to find the guy wherever he is when he seems to ran away with the money the customers have spent hoping to have their sites hosted by fusedhosting.net but not getting what they paid for...

 

[petenice]

Finally got a response through the support ticket I re-opened this morning. Got my EPP code for the domain so I'm outta there. They have also agreed to refund me the cost of the hosting. I've still got one account that would be good to get the db but isn't that much to remake so I may just let that one go. Still want a refund on it.

 

[Deathstarr]

But what about all the rest of the clients and Files.

 

[Robin]

lol...this is really a bad news. I think the old owner must take some responsibilty and it should contact the new one to ensure everything.