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Fusedhosting.net Down?? Please help!

Located in Web Hosting Discussion, started by spycraft, Aug 31, 2009

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  1. spycraft

    spycraft Established Member ★★★★★★★★★★

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    Hello all,

    It has come to my attention that all day today Fusedhosting has been down. All of my sites hosted with them are not working and I can't even access their site to make a support ticket.....


    Furthermore, I don't have a backup of my sites, and I see that the company was recently sold to someone else, so I am REALLY concerned about this!

    If anyone knows ANYTHING - PLEASE let me know.

    Thanks in advance!
     
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  2. Michelle

    Michelle Top Contributor VIP ★★★★★★★★★★

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    I got an email yesterday from them saying they were gonna be down for an hour or so :)
     
  3. spycraft

    spycraft Established Member ★★★★★★★★★★

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    Thank you Michelle!

    That's a little comforting. I didn't get such an email so I wasn't aware of that.

    Then again, it has been much longer than an hour right? Is your personal blog hosted with them? Are you at all concerned about it?
     
  4. Michelle

    Michelle Top Contributor VIP ★★★★★★★★★★

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    Yes my blog is there and I am not concerned at this time :)
     
  5. spycraft

    spycraft Established Member ★★★★★★★★★★

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    Good to know that :)

    You are far more experienced than I - so let me know when you start getting concerned so that I can then get crazy!

    Thanks Michelle!
     
  6. pcp

    pcp VIP Member VIP ★★★★★★★★★★

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    I got an email about the hour for maintenance, but it seems to have been down two or three times in the last 24 hours. Didn't know about the change of ownership.
    Have been extremely happy with fused so far and am hoping that they will continue their excellent service.
    Maybe a rep can inform us if there are any issues...
     
  7. spycraft

    spycraft Established Member ★★★★★★★★★★

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    I have been extremely happy with fused up until last month. I started developing sites not too long ago and fused was my first host. Almost no downtime at all and a high quality support. A month ago, I started noticing downtimes. I made a support ticket - I got a reply about 5 days later... Don't get me wrong but chances are I'll be switching hosts after this. I never got the email...
     
  8. Michelle

    Michelle Top Contributor VIP ★★★★★★★★★★

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    Same here :) Lets hope it continues
     
  9. ~ServerPoint~

    ~ServerPoint~ Established Member ★★★★★★★★★★

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    I believe they need to inform all customers not just part of them about the expecting downtimes
     
  10. Michelle

    Michelle Top Contributor VIP ★★★★★★★★★★

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    Alittle concerned now :p

    Who owns it now does anyone know?
     
  11. bastian

    bastian Established Member ★★★★★★★★★★

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    All fusedhosting.net sites are down !

    Where does it say that there are new owners ? I think Joe there should write here.

    This sucks !
     
  12. ~ServerPoint~

    ~ServerPoint~ Established Member ★★★★★★★★★★

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    He will not unless you invite him. I believe he can't monitor so big number of the forums at the same time
     
  13. Mujahid

    Mujahid Established Member ★★★★★★★★★★

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    I'm also using fused hosting and they're down for more than 14 hours. I didn't received any mailing regarding the down time. I just wonder when the down time is over because I need to start my website tonight as i promised with my users.

    UPDATES:

    I Just rechecked. The server is up now.
     
    Last edited: Aug 31, 2009
  14. spycraft

    spycraft Established Member ★★★★★★★★★★

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    Server working now..... Then again, that's not acceptable. I lost money today and I was never made aware of a downtime so that I could plan accordingly.

    How can Fused claim:

    # 99.9% server uptime
    # 24/7 friendly support
    ?????

    Quite frankly - I haven't seen either ever since it changed hands. 5 days to reply to a simple question through a support ticket is definitely no 24/7 and more than a day downtime is definitely not .1%

    I don't know what to say... Anybody have any recommendations for a cheap, yet reliable, reseller hosting plan? Something like the way Fused used to be? I know that those two qualities almost never go hand by hand but you never know :)
     
  15. CrazyTech

    CrazyTech Wordpress & Web Hosting Guy VIP ★★★★★★★★★★

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    Sorry folks, but it's time to move if that is the case. I'm not here to down a competitor, but I'm seeing that this host has new owners and it's supposed to be down for an hour but ends up being down for 14 hours? Have you attempted to contact them to see what exactly went on?
     
  16. Mujahid

    Mujahid Established Member ★★★★★★★★★★

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    Neither I can upload files nor I can move them to other folders. Anyone facing this problem?
     
  17. CrazyTech

    CrazyTech Wordpress & Web Hosting Guy VIP ★★★★★★★★★★

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    What sort of error message are you getting Mujahid?
     
  18. Jack

    Jack NP Veteran ★★★★★★★★★★

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    Hello,

    Unfortunately my response is limited due to the contract we have with the new owners.

    If you have any queries or concerns please contact them directly at support[email protected] and they will be more than happy to assist.

    The new owners of Fused have come in recently, but I am positive that they will continue with the high quality service Fused Hosting has been providing for years. As I am no longer on the staff team, I cannot provide a reason behind the downtime but I can reassure all current customers that Fused Hosting will be continuing and your data is perfectly safe as the daily backups that Fused has provided our shared/reseller customers continues.

    The have the resources and experience to take Fused further than Joe and I were able to as students.
     
  19. Joe

    Joe Top Member VIP ★★★★★★★★★★

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    I apologise to hear of your issues with FusedHosting.net

    FusedHosting.net has indeed changed ownership, due to myself and Jack (as well as other staff members) needing the time to focus on critical stages in our education. Me and Jack tried our very hardest to maintain the absolute best hosting service we could offer, and that was shown ten fold in our increase in sales and our fantastic reputation.

    As I am sure you can understand due to contracts and legalities, my own (and Jack's) hands are tied. All I can say is the server is the same server as it was before.

    Good luck and I hope you stay with Fused.
     
  20. jkennedy

    jkennedy Established Member ★★★★★★★★★★

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    I tried setting up a new account with fused and still have not even received my cpanel info. The new customer support kept sending me my billing login info instead. As of yesterday I have not even received any more response from them.

    Guess it's time to try and get a refund and move on to a new host.

    Too bad.... I really liked Fused.
     
  21. pcp

    pcp VIP Member VIP ★★★★★★★★★★

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    Thanks Jack and Joe for your posts.
    I was always extremely happy with the excellent service you provided and wish you well with your future endeavours.

    It would be a shame for the new owners to lose all the goodwill and great reputation that Jack and Joe built.
    The issue for me is less that they are down AGAIN, and more an almost total lack of communication - no emails about the problem, other members reporting delayed responses and so on.

    Personally, I don't yet want to switch hosts but I would like to see the issue fixed and better communication.
     
  22. Michelle

    Michelle Top Contributor VIP ★★★★★★★★★★

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    Yea they are down again :td:
     
  23. spycraft

    spycraft Established Member ★★★★★★★★★★

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    Yeap... Maybe we should gather up and ask for a refund or something. Good thing I made backups as soon as they were up yesterday! I had a feeling it wasn't going to last long.

    Such a pity when something good changes hands and "dies" like that...
     
  24. SiberForum

    SiberForum Established Member ★★★★★★★★★★

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    If you do not agree with all downtimes and other things I suppose you need to act and change your web hosting company unless you like the pain. ;)
     
  25. pcp

    pcp VIP Member VIP ★★★★★★★★★★

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    I share your frustration, but am hoping they will fix the problem quickly and communicate better in the future.
    Every host can have problems but in my opinion the lack of communication is not acceptable.
    I just emailed them...

    ---------- Post added at 07:00 AM ---------- Previous post was at 06:56 AM ----------

    With all due respect to Sibername and Crazytech, running down a competitor like this does not seem very professional IMHO, and does not make me likely to consider your services should I decide to change.
     

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