Network Solutions got slapped by the FTC for not providing clear terms with their 30 day money back guarantee. Network Solutions did not make it clear that they hold up to 30% of the refund. There was no fine by the FTC but there will be penalties should they violate the terms set forth by the FTC.
Following a public comment period, the Federal Trade Commission has approved a final consent order involving Network Solutions, LLC, which misled consumers who bought its web hosting services by falsely promising a full refund if they canceled within 30 days.
In an administrative complaint issued in April 2015, the FTC alleged that Network Solutions, a domain name registrar and web hosting provider, offered web hosting packages with a “30 Day Money Back Guarantee,” but did not adequately disclose that it withheld up to 30 percent of the refund from customers who cancelled within 30 days of buying an annual or multi-year package and registering an included domain name.
SourceNOTE: When the Commission issues a consent order on a final basis, it carries the force of law with respect to future actions. Each violation of such an order may result in a civil penalty of up to $16,000.
