I had about 50 out of 175 transfers canceled, the rest are either complete or still processing. I think any that were already confirmed went through, any that were still waiting on auth/conf got canceled
Called to complain, here is what I'm gathering from my conversation with the rep...
Went through all the orders that got cancelled, she put in a ticket for me to investigate. Was super polite and helpful, and seemed as surprised as I was.
As we're wrapping up, she puts me on hold, then comes back with an angry tone...
asks me to forward the email i received with that promo “because obviously if i used that promo code, i would have had to received the email” and made it sound as if she wouldn’t address the cancellations until they received it, even gave me an email to forward it to. I told her i must have deleted.
She put in a support ticket anyway, but I don't have high hopes. I have a feeling they are going to honor the completed ones and cancel everything else.
Sounds like this was a huge internal f*ck up for them - the code was only supposed to go a few select customers, and they didn't have any safeguards in place that the code wouldn’t be used in other accounts, and they are only discovering now how widespread it was being used.