JayT
Restricted (85-100%)
- Impact
- 898
This is a 3 week run-around of wasting my time and TERRIBLE + LAZY customer support.
Background: I listed a portfolio of domains and bought a premium upgrade. Once submitted, only 1 domain showed in the title, and I contacted support to change the title to "portfolio of domains..."
The change was successful, but I believe because the URL changed, that my listing was then REMOVED from the premium section. This agent failed to realize I had a premium listing.
I haven't used flippa premium before, and didn't even check it out much until the last few days, then I realized my listing wasn't in the premium section. I really didn't know if they rotate or what, I didn't know what was going on. After awhile I figured something was wrong. I submitted a ticket explaining that my premium listing wasn't showing up where it should be.
I received the response of "If you paid for it, it should be listed in the premium listings section". I went off the rails. SHOULD BE? This guy totally neglected to even CHECK. The rep didn't think I knew what I was talking about.
I reply in email again, and he offers to apply the upgrade once I relist as a "courtesy"...(wow thanks, 2 agents screwed me now suddenly I'm the one getting the favor..).
So I'm furious now, days pass and I finally decide to relist. I reply in email per his request, to do so with my listing URL, so I can have the premium listing applied. Now I get a replay from ANOTHER agent saying. "If an auction that was upgraded ends unsold you'd have to purchase the upgrade again when you relist." Again, a total failure of support, failing to read ANY of the below correspondence, and wasting even MORE of my valuable time.
TLDR: I paid $60 and never got premium listing because of supports incompetence. I was promised a premium listing upgrade if I relist, and was denied. I NEVER got what I paid for.
Careless marketplace. Waste of time, terrible, inept support. I will talk crap about flippa every time I hear their name. I heard stuff before, but now I know for myself. Scammed for ~$60 and wasted A LOT of time with A LOT of grief. I am ready to report them to BBB, and I have NEVER done that before. @Flippa
Background: I listed a portfolio of domains and bought a premium upgrade. Once submitted, only 1 domain showed in the title, and I contacted support to change the title to "portfolio of domains..."
The change was successful, but I believe because the URL changed, that my listing was then REMOVED from the premium section. This agent failed to realize I had a premium listing.
I haven't used flippa premium before, and didn't even check it out much until the last few days, then I realized my listing wasn't in the premium section. I really didn't know if they rotate or what, I didn't know what was going on. After awhile I figured something was wrong. I submitted a ticket explaining that my premium listing wasn't showing up where it should be.
I received the response of "If you paid for it, it should be listed in the premium listings section". I went off the rails. SHOULD BE? This guy totally neglected to even CHECK. The rep didn't think I knew what I was talking about.
I reply in email again, and he offers to apply the upgrade once I relist as a "courtesy"...(wow thanks, 2 agents screwed me now suddenly I'm the one getting the favor..).
So I'm furious now, days pass and I finally decide to relist. I reply in email per his request, to do so with my listing URL, so I can have the premium listing applied. Now I get a replay from ANOTHER agent saying. "If an auction that was upgraded ends unsold you'd have to purchase the upgrade again when you relist." Again, a total failure of support, failing to read ANY of the below correspondence, and wasting even MORE of my valuable time.
TLDR: I paid $60 and never got premium listing because of supports incompetence. I was promised a premium listing upgrade if I relist, and was denied. I NEVER got what I paid for.
Careless marketplace. Waste of time, terrible, inept support. I will talk crap about flippa every time I hear their name. I heard stuff before, but now I know for myself. Scammed for ~$60 and wasted A LOT of time with A LOT of grief. I am ready to report them to BBB, and I have NEVER done that before. @Flippa
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