Hi imadoer,
All of our transactions are reviewed by law by an escrow manager prior to being disbursed. They check that the seller really sent the domain and the buyer has it secured in their account. The speed of this review has been always been a big focus for us, in fact it's up on my dashboard every hour of every day. Since May of 2016 we've taken the time for this review to happen for the majority of transactions from a day or more down to just a few hours. However, there are always parts of the system that I would like to see improved, so if you can PM me the transaction IDs that caused your original comment that will help identify a process we can improve.
Recently, we renegotiated with our banking partners and were able to halve our domestic and international wire disbursement fees, as well as start offering ACH disbursements to US customers for free. As part of that change, we also changed the account that we issue checks from and a small number of customers that had received checks in the past 8 weeks but had not yet cashed them were asked to return or destroy the check from the old account so we could move the remaining balance held in trust. These customers have been offered free expedited disbursement options to get the funds into their accounts, as well as compensation for the cost of sending back the original check.
As iAchilles pointed out, Escrow.com is audited on an annual basis by each of our state regulators on at least an annual basis, some review our books much more often. These reviews all feature one key objective in common, to ensure that funds held in trust are completely separated from the operating accounts of the business and are held in non-interest earning trust accounts. Far from financial difficulty, the additional investment in Escrow.com has allowed us to invest heavily in support and engineering to expand our support hours to midnight PST, add new languages and to work on improvements to our systems and infrastructure to make processing faster and safer.
While I understand the frustration around providing ID in transactions, this is something that all money transmitters and escrow companies are required to ask for under US law. I consider the obligation to be compliant with that law to be as important as our obligation to keep our customer's funds separated from our own.
Jackson Elsegood
General Manager, Escrow.com