Epik, We have a problem. Domain removed from account without permission.

[bmugford]

I am sure as many of you are aware I have had issues with Epik in the past, but decided to give them a chance when I saw a domain I wanted on Name Liquidate.

I purchased the domain PianoMoving.com on 7/20. It was transferred into my account then.
This was the only domain in my account.

It was in my WHOIS information.
I updated the nameservers.

When I just checked it is magically no longer in my account.
The nameservers were changed.
I received zero contact about the domain being moved.

I have all the receipts -

1.) The purchase/renewal from Epik.
2.) The Paypal charge.
3.) Email of when the domain was moved into my account @ Epik.
4.) Email when the nameservers were updated in early August @ Epik.

I don't see any indication that the domain was removed from my account.
On top of zero communication, there also appears to be nothing under "Outgoing Pushes" or "Task History".

I sent a DM to @Rob Monster about this earlier this morning, but have not received a response yet.

I was just notified I received a refund. I don't want a refund.

I want the domain I won, that was in my account, which I had full control over.
It was removed from my account without permission or even notification.

I do not find this acceptable in any way.

@Epik.com, you have some explaining to do.

Brad

 

[Future Sensors]

Maybe Braden sold "his" domain and E employees ... simply didn't press the panic button to call R.B. for help.

btw. Still listed under t Braden's AN account + LegalBrandDomains website. Contact Braden.

Show attachment 222145

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https://twitter.com/x/status/1560451478778568704

 

[Future Sensors]

@Braden Pollock Your input is appreciated as well.

 

[Daniel Owens]

I just sent the following email to Epik support in response to their refund, which I did not request.
It links to this thread. They have no excuse to not respond.

Hi,

I did not request a refund.
I do not want a refund.

I want the domain I paid for, that was removed from my account without authorization, to be returned.

1.) I paid for the domain.
2.) The domain was transferred to my account.
3.) The domain was in my information.
4.) I updated the nameservers.
5.) I had possession until at least some time recently this month.
6.) The domain was removed from my account and now belongs to another party.
7.) I did not give permission for that.
8.) I was not notified of it.
9.) I can find no record in my account referencing the move.

https://www.namepros.com/threads/ep...oved-from-account-without-permission.1282400/

Thanks,
Brad

Usually, when a register makes a choice it is final and they will not allow you to change their mind. If this is just or not is up for debate. However, I seriously doubt you will get the domain again. When a register decides something is no longer yours or title is changed they usually don't take it back from the new owner and give it back to old owner. The only thing I could think of is when you got it is if epik automatically opted you into automatic transfer. Meaning someone could buy the domain and within seconds it would hit their account. I agree this is not fair. The only real thing that needs explaining is why did you get no notification and can they give you some $'s in exchange for the loss of domain (to compensate for your time acquiring etc.) What do you expect them to do? Do you really thing they would take it out of new owners account like they did to you?

 

[bmugford]

https://twitter.com/x/status/1560451478778568704

Yeah....

So someone sold a domain I owned for $12,000 then it magically was transferred from my account with no permission, notification, or record.

What else can I say but WTF.

Brad

 

[bmugford]

Usually, when a register makes a choice it is final and they will not allow you to change their mind. If this is just or not is up for debate. However, I seriously doubt you will get the domain again. When a register decides something is no longer yours or title is changed they usually don't take it back from the new owner and give it back to old owner. The only thing I could think of is when you got it is if epik automatically opted you into automatic transfer. Meaning someone could buy the domain and within seconds it would hit their account. I agree this is not fair. The only real thing that needs explaining is why did you get no notification and can they give you some $'s in exchange for the loss of domain (to compensate for your time acquiring etc.) What do you expect them to do? Do you really thing they would take it out of new owners account like they did to you?

Well, now we have a reported sale it is relatively easy to figure out the monetary damages - the difference between what I paid and the sale price when it was removed from my account without authorization.

Epik, Braden, Local Trucks are going to need to unwind this BS and figure out what happened.

The bottom line is I purchased the domain, owned it for about a month, then it was removed from my account without permission when Braden appears to have sold it.

How did his sale remove it from my Epik account? It was not even his domain to sell at that point.

So it was removed from my account and he gets to keep the sales proceeds? It makes no sense whatsoever.

Brad

 

[Future Sensors]

Well, now we have a reported sale it is relatively easy to figure out the monetary damages - the difference between what I paid and the sale price when it was removed from my account without authorization.

Did Epik earn twice from this domain?

 

[bmugford]

@Rob Monster
@Braden Pollock

I have no idea what went on here, but the fact I purchased this domain via Name Liquidate on 7/20 and it was removed from my account much later is not in dispute.

You really need to figure out what happened here, because it sure doesn't look too good that a domain is removed and transferred from my account without authorization after it is "sold" to another party.

How was it removed from my account?
Why was it removed from my account?
Why was there no notification?
Why is there no record of it?

I will reserve judgement, but at this point it seems like something stinks to high heaven.

Brad

 

[bhartzer]

First time I'm seeing this. Brad, have you addressed this directly with Epik Support? Usually that's the fastest way to get something like this taken care, rather than posting about it on Namepros and hoping that someone will see it.
I have no idea what happened, but will definitely make sure it's addressed ASAP by the proper Epik employees.
I suspect that others you've mentioned may not have seen this post yet because of the timing of it-- I know Rob is at NamesCon right now, for example.

 

[bmugford]

First time I'm seeing this. Brad, have you addressed this directly with Epik Support? Usually that's the fastest way to get something like this taken care, rather than posting about it on Namepros and hoping that someone will see it.
I have no idea what happened, but will definitely make sure it's addressed ASAP by the proper Epik employees.
I suspect that others you've mentioned may not have seen this post yet because of the timing of it-- I know Rob is at NamesCon right now, for example.

Bill,

I contacted Rob earlier this morning, no response. I emailed Epik support, no response...but then I did get a refund shortly after, that I did not ask for. There was no explanation, in fact there was no communication at all.

That is why I started this thread. It is simply not acceptable.

I am sorry, but when the issue involves the unauthorized transfer of my relatively premium domain, I am not willing to just wait around.

As the thread has progressed, you can see there are bigger issues at play now involving more people.

Brad

 

[bhartzer]

Brad, I'm not involved in Epik operations, as I run a separate company (DNProtect), but I will find out what happened.

 

[Future Sensors]

Brad, I'm not involved in Epik operations, as I run a separate company (DNProtect), but I will find out what happened.

A wild idea: domain protection should be an integral feature for all domains that Epik customers hold in their accounts.

 

[ixex]

I am sure as many of you are aware I have had issues with Epik in the past, but decided to give them a chance when I saw a domain I wanted on Name Liquidate.

I purchased the domain PianoMoving.com on 7/20. It was transferred into my account then.
This was the only domain in my account.

It was in my WHOIS information.
I updated the nameservers.

When I just checked it is magically no longer in my account.
The nameservers were changed.
I received zero contact about the domain being moved.

I have all the receipts -

1.) The purchase/renewal from Epik.
2.) The Paypal charge.
3.) Email of when the domain was moved into my account @ Epik.
4.) Email when the nameservers were updated in early August @ Epik.

I don't see any indication that the domain was removed from my account.
On top of zero communication, there also appears to be nothing under "Outgoing Pushes" or "Task History".

I sent a DM to @Rob Monster about this earlier this morning, but have not received a response yet.

I was just notified I received a refund. I don't want a refund.

I want the domain I won, that was in my account, which I had full control over.
It was removed from my account without permission or even notification.

I do not find this acceptable in any way.

@Epik.com, you have some explaining to do.

Network Solutions took out a name of mine with no alert either a few years ago. Transferred it to another NS account. Glad I review my premium domains once in while for exactly weird situations as these. I had to fight for it back. What screwed NS up don't know why though, was I renewed it, and then a few days later I decided to renew it for a longer period, and for some reason their systems decided it was no longer mine, and just took it out. This what they told me ultimately happened.
Scary.

Brad

 

[bmugford]

Brad, I'm not involved in Epik operations, as I run a separate company (DNProtect), but I will find out what happened.

Thanks, a little timeline of events -

1.) I purchased domain on Name Liquidate on 7/20.
Domain is paid for and transferred into my account.

My WHOIS profile is applied.

2.) 8/2 I updated the domain servers to Dan.com.

3.) As of 8/18 (screenshot) the nameservers were still going to Dan.com.

4.) Sometime between that day and today the domain was removed from my account and transferred to a new owner, without my permission.

5.) Nameservers were updated on around 8/19 to Epik.

6.) It turns out later that Braden reportedly sold this domain for $12,000 on 8/18.

It was my domain. No one else had the right to sell it.

Another party was able to sell my domain, have it removed from my account and transferred to another, apparently keep the proceeds, while I also received no notification or record (that I can find).

It doesn't really make sense.

Brad

 

[topdom]

Also they are not renewing domains which were paid for renewal.
First they steal money, and steal domain, and totally ignore, unless you check things,
and send an angry message, and maybe they will fix part of things.

 

[bhartzer]

>> domain protection should be an integral feature for all domains that Epik clients have in their portfolios.
I couldn't agree with you more.

DNProtect's domain name protection services are different than "account security" at domain name registrars such as Epik.

I wouldn't confuse 'domain protection' with 'account security'. Those are separate things.

Based on what Mr. Mugford posted, it doesn't sound like the account was compromised and the domain name was stolen. It's a completely different situation if he is claiming that his Epik account was compromised and the domain name was removed (stolen/transferred out/pushed) from his account as a result of that.

 

[Future Sensors]

Based on what Mr. Mugford posted, it doesn't sound like the account was compromised and the domain name was stolen. It's a completely different situation if he is claiming that his Epik account was compromised and the domain name was removed (stolen/transferred out/pushed) from his account as a result of that.

Interesting what you're saying here. I let Brad respond to this.

 

[bmugford]

Based on what Mr. Mugford posted, it doesn't sound like the account was compromised and the domain name was stolen. It's a completely different situation if he is claiming that his Epik account was compromised and the domain name was removed (stolen/transferred out/pushed) from his account as a result of that.

I don't really know what happened, but I assume the registrar removed and transferred the domain internally. I certainly was not involved in the process, nor notified it happened.

It was only because of dumb luck I even noticed.

I do have to say though, if that is the case it is almost more troubling.

Brad

 

[bhartzer]

Also they are not renewing domains which were paid for renewal.
First they steal money, and steal domain, and totally ignore, unless you check things,
and send an angry message, and maybe they will fix part of things.

If you have specifics about stolen domain names, let me know and that will be addressed ASAP. I have no reports of stolen domain names from Epik.

I don't have any information about renewals that I can provide, but will pass that information on to the proper people who handle that so it's properly addressed.

 

[bhartzer]

I don't really know what happened, but I assume the registrar removed and transferred the domain internally. I certainly was not involved in the process, nor notified it happened.

It was only because of dumb luck I even noticed.

I do have to say though, if that is the case it is almost more troubling.

Brad

I agree with you, it needs to be addressed and there should be an answer soon.

 

[topdom]

Stolen domain: Ok, if I pay for renewal, and it is not renewed, and I'm not aware of it,
and not complain about it, and Epik sells it to third parties (trying to sell our grace expired grace period domains as if they own them), isn't this theft, of course it is.