I’ve been struck again by enom/Verisign’s incompetence. The first time was in the online.tv drops the other month when I had a couple names revoked. This may have been more understandable as the price was less than normal reg fee. A second time is no longer a random event but looking like a pattern of incompetence.
On Monday I regged Face.tv ($500 premium name). It dropped on Monday & I had been tracking it for the past couple months. (note, originally regged in 2003).
Today, tuesday morning I receive an email from Enom stating that they’ve cancelled my registration as the name face.tv was available by mistake. In a follow-up email they specified a technical problem. What’s really galling is how they treat customers (and good customers at that). I’ve been treated with more respect and kindness from the corner newspaper agent when I buy a 50 cent paper. Pretty frustrating and discouraging. You do your research, work diligently, and expect fair dealing – and if they can’t offer that – at least some customer service.
Yea, I’m well aware that they can legally cancel any transaction within 30 days. A lesson learned the hard way the first time round. But they shouldn’t be able to continue burying their mistakes and incompetence behind this veil. I’ve been a big .tv fan, and still retain a long term vision. But hey, how about Customer Service 101 – treat your customers with respect, and treat your good customers well. And please get your systems/processes up to scratch.
I’m sure TV will survive all the incompetence, but just imagine how great it could be with competent management (from Verisign to Enom to DM) all singing from the same hymn sheet?
On Monday I regged Face.tv ($500 premium name). It dropped on Monday & I had been tracking it for the past couple months. (note, originally regged in 2003).
Today, tuesday morning I receive an email from Enom stating that they’ve cancelled my registration as the name face.tv was available by mistake. In a follow-up email they specified a technical problem. What’s really galling is how they treat customers (and good customers at that). I’ve been treated with more respect and kindness from the corner newspaper agent when I buy a 50 cent paper. Pretty frustrating and discouraging. You do your research, work diligently, and expect fair dealing – and if they can’t offer that – at least some customer service.
Yea, I’m well aware that they can legally cancel any transaction within 30 days. A lesson learned the hard way the first time round. But they shouldn’t be able to continue burying their mistakes and incompetence behind this veil. I’ve been a big .tv fan, and still retain a long term vision. But hey, how about Customer Service 101 – treat your customers with respect, and treat your good customers well. And please get your systems/processes up to scratch.
I’m sure TV will survive all the incompetence, but just imagine how great it could be with competent management (from Verisign to Enom to DM) all singing from the same hymn sheet?
Hey, good job & well done :bingo: – I just wish verisign/enom would get their IT act together, not a good feeling when you think you have something and its ripped back. Anyways, I think it’s a great name with huge potential. Besides the obvious use for fashion/modeling/beauty, this name would work perfect for a dating site and I was even considering the possibilities for cosmetic surgery as I know some people in this business. Do you have any specific plan/idea for this baby? I wish you luck, and keep us updated. Cheers, CarryOn :D
