- Impact
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I opened a reseller account with Hostgator and it included an account with eNom where I've been registering domains.
The domains I register with eNom are in my name and have got nothing at all to do with hostgator. All my domains are set to auto renew and my card details are correct and work with all new registrations.
Today I received an e-mail saying I had to renew a domain and my card hadn't worked so I had to click a link in the e-mail and update my card details.
I thought it was a spoof because I was under the impression that nobody should ever click a link in an e-mail and give their card details at the linked site. The link points to Hostgator but it's redirected to some other site that I've never seen in my life called registryrocket.com. The price there is $15 per year!!!
Hostgator chat said it wasn't a spoof and I should log in and update my details.
I've never seen that site before and it woiuldn't let me log in with my Hostgator details so now they've created an invoice for $15.
Is this normal?
How have Hostgator been given control of my domains that are registered with eNom? I can't afford to start paying $15 for them all.
I've opened a support ticket with eNom but they haven't replied to it.
Does everybody have this trouble? Surely the auto renew setting should do just that, it should auto renew the domains at eNom, not Hostgator.
Do they just let all domains expire?
I can't go through hours of e-mailing and chat windows every time a domain needs renewing, I want them to auto renew.
The domains I register with eNom are in my name and have got nothing at all to do with hostgator. All my domains are set to auto renew and my card details are correct and work with all new registrations.
Today I received an e-mail saying I had to renew a domain and my card hadn't worked so I had to click a link in the e-mail and update my card details.
I thought it was a spoof because I was under the impression that nobody should ever click a link in an e-mail and give their card details at the linked site. The link points to Hostgator but it's redirected to some other site that I've never seen in my life called registryrocket.com. The price there is $15 per year!!!
Hostgator chat said it wasn't a spoof and I should log in and update my details.
I've never seen that site before and it woiuldn't let me log in with my Hostgator details so now they've created an invoice for $15.
Is this normal?
How have Hostgator been given control of my domains that are registered with eNom? I can't afford to start paying $15 for them all.
I've opened a support ticket with eNom but they haven't replied to it.
Does everybody have this trouble? Surely the auto renew setting should do just that, it should auto renew the domains at eNom, not Hostgator.
Do they just let all domains expire?
I can't go through hours of e-mailing and chat windows every time a domain needs renewing, I want them to auto renew.