Dynadot Official Thread

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Dynadot

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Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591
This was a promoted post.
 
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@Caleb Tweed


Don't know if this has been discussed here.. Adding names to your marketplace has become very complicated since you have to keep the DD nameservers otherwise the name gets unverified. Can't you just switch to the old simple way that the name is verified once and stays verified? Can't you guys just make things easier?
 
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@Caleb Tweed


Don't know if this has been discussed here.. Adding names to your marketplace has become very complicated since you have to keep the DD nameservers otherwise the name gets unverified. Can't you just switch to the old simple way that the name is verified once and stays verified? Can't you guys just make things easier?

So @Caleb Tweed we're not allowed to list names regged at other registrars at Dyna unless we point NS there? (and keep them pointed)?
 
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Can't you just switch to the old simple way that the name is verified once and stays verified?
There's potential abuse in that.
GoDaddy/Afternic/Dan do this, the result is that once I stopped listing domains with them, someone else was able to re-list them at different prices, that shouldn't be possible. I had to contact their support to get it fixed.

Adding names to your marketplace has become very complicated since you have to keep the DD nameservers otherwise the name gets unverified.
So @Caleb Tweed we're not allowed to list names regged at other registrars at Dyna unless we point NS there? (and keep them pointed)?
I don't register my domains with Dynadot, and I verify my ownership through TXT records instead of nameservers, I've had no issues. And unlike nameservers, you can have as many TXT records as you like.
Dynadot doesn't require you to use their nameservers to verify your ownership, it's just one of the ways to do it.

Can't you guys just make things easier?
TXT records are as easy to set up as updating your nameservers...
 
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Yet this change happened without any notification. I added names and verified them only to see them unverified the next day. Waste of time really not that the marketplace delivers to worth the hassle. Make it as simple as possible and ban the fraudsters for life.
 
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I noticed it last week and verified all my external domains again ( i use txt verification always) it was really annoying, but i did. Again the next day all but a few went unverified again. The only few that's left still verified are the ones registered at spaceship. Since spaceship imports all DNS records when you change from default NS to custom NS, those names are still listed as 'Verified' I GUESS. I wanted to do the same at the other registrars but i'm exhausted and lack the need and motivation to do it. i may do it later.
So many marketplaces, so many registrars, so many updates, so many changes.. No energy now.. see u all later:wacky:
 
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SO, WE STILL WANT TO KNOW whether Dynadot plans to REMOVE "Need help?-Contact Us" part intended to steal leads from actual domain owners, and which doesn't even exist on homepage: support links are at the top or bottom and not very notticable. ALSO, DYNADOT DOESN'T SAY "contact us" on THEIR HOMEPAGE, BECAUSE,
they DON'T WANT PEOPLE TO CONTACT THEM, it requires human power which costs them something, BUT, CONTACTING DYNADOT is encouraged on landing pages, because it means THERE IS AN ACTIVE BUYER, and all info of that active buyer is sent to Dynadot, WHILE buyers think they are contacting domain owners, AND Dynadot is free to whatever they want to do with those leads: MOST LIKELY THEY WILL IGNORE, to save human power, (ENDUSERS WILL THINK DOMAIN OWNER IGNORING) but they will carefully evaluate quality leads, and TRY TO STEAL THOSE DOMAINS, either by LOWBALLING while pretending to be an enduser, OR, waiting until domain expires.

EXTREMELY UGLY NASTY OBVIOUS EVIL plan, but noone else complaining about it: And this is WHY THEY KEEP ignoring, because THEY SCAM ME MORE THAN OTHERS, I have sellable domains, and collecting leads on them and hiding from me, is an enormous profit opportunity for them, and of course it is pure terrror what else.

this needs to be stopped ASAP !!!!!!

it is a CRIME TO misrepresent yourself. If I claim I'm Trump in my email and threaten people with such a fake identity I'd go prison for sure. BUT Dynadot is misrepresenting itself, by vaguely saying "contact us" , hoping people understand "us" as domain owners, or whoever is responsible for selling, and this way THEY STEAL MY MONEY SITTING ON THE TABLE JUST BECAUSE NOONE SEES IT.

People trying to buy my land, and Dynadot basically says: buyers may need help about the color of the paint the buyer would use on the building they would place on that land. What a stupid excuse, but we are supposed to take it seriously. DYNADOT doesn't want people to contact them UNLESS it means Dynadot steals their users' investments quietly without committing a crime (they think), if they did, they would create a contact us link on the homepage.

I don't need to file a class-action lawsuit. I can report this matter nsa, and to the police, and they would seize their servers, and find examples of misrepresentations, and systematic scam. It would be a headache, and a good karmic lesson. at least. I tried it before, and it seems to have worked, although I'm not sure how.

If there is a BUY NOW link, it should work WITHOUT any interruptions. If someone in the middle says, "are you sure, you are paying too much, wait for 2 months and get it for half price".. this is SCAM of course. Contact-US link serves the same purpose, .. actually worse, because it allows Dynadot do to this and a lot more with such information which is supposed to go to actual domain owners.

Why is hacking lillegal: because it means stealing info. this is exactly what Dynadot is doing, with social engineering.
 
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@Caleb Tweed


Don't know if this has been discussed here.. Adding names to your marketplace has become very complicated since you have to keep the DD nameservers otherwise the name gets unverified. Can't you just switch to the old simple way that the name is verified once and stays verified? Can't you guys just make things easier?
Hey! We did have to change that recently due to a string of marketplace issues where orders couldn't complete/old listings stayed on as users no longer had the domain (same issue that is often run into on other marketplaces). You can use the TXT/CNAME method as well to work with your names if you're able to! I understand it makes it easier to have this, but unfortunately it led to flooding the marketplace with old listings.
 
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@Caleb Tweed i understand that you want legitimate listings in DD's marketplace and that's what the entire NP community stands for (y), but if you could just read in my post above, i use txt verification always as i did recently, what i did was after seeing unverified, i changed the NS to default in all registrars and after sometime verified the names on DD ✅ and changed it to custom NS but the next day the same unverified thing happened. So, as you said if TXT works, it works wild.now 🤭should i do it like spaceship? coz once i verify it with txt nothing else should matter. Lets us know the Simple Fix pls
BTW i like DD a lot.. i actually ctrl+x a line and forgot to ctrl+v it in my post above. I think it was something like Your UI is nice but please let us know asap/ immediately if any changes you make as we are dealing with so many... so many... so many... i know you will do it coz, You is the man :xf.wink: now where is @alcy :xf.wink:
 
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Hey! We did have to change that recently due to a string of marketplace issues where orders couldn't complete/old listings stayed on as users no longer had the domain (same issue that is often run into on other marketplaces). You can use the TXT/CNAME method as well to work with your names if you're able to! I understand it makes it easier to have this, but unfortunately it led to flooding the marketplace with old listings.

So does this mean our choices to list on Dyna for off market names (names registered elsewhere) are:
1- keep NS pointed to Dyna at all times.
2- Add a TXT/CNAME in the DNS record and never delete it (but then we can point NS elsewhere)?

Are there any other options?
 
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SO, WE STILL WANT TO KNOW whether Dynadot plans to REMOVE "Need help?-Contact Us" part intended to steal leads from actual domain owners, and which doesn't even exist on homepage: support links are at the top or bottom and not very notticable. ALSO, DYNADOT DOESN'T SAY "contact us" on THEIR HOMEPAGE, BECAUSE,
they DON'T WANT PEOPLE TO CONTACT THEM, it requires human power which costs them something, BUT, CONTACTING DYNADOT is encouraged on landing pages, because it means THERE IS AN ACTIVE BUYER, and all info of that active buyer is sent to Dynadot, WHILE buyers think they are contacting domain owners, AND Dynadot is free to whatever they want to do with those leads: MOST LIKELY THEY WILL IGNORE, to save human power, (ENDUSERS WILL THINK DOMAIN OWNER IGNORING) but they will carefully evaluate quality leads, and TRY TO STEAL THOSE DOMAINS, either by LOWBALLING while pretending to be an enduser, OR, waiting until domain expires.

EXTREMELY UGLY NASTY OBVIOUS EVIL plan, but noone else complaining about it: And this is WHY THEY KEEP ignoring, because THEY SCAM ME MORE THAN OTHERS, I have sellable domains, and collecting leads on them and hiding from me, is an enormous profit opportunity for them, and of course it is pure terrror what else.

this needs to be stopped ASAP !!!!!!

it is a CRIME TO misrepresent yourself. If I claim I'm Trump in my email and threaten people with such a fake identity I'd go prison for sure. BUT Dynadot is misrepresenting itself, by vaguely saying "contact us" , hoping people understand "us" as domain owners, or whoever is responsible for selling, and this way THEY STEAL MY MONEY SITTING ON THE TABLE JUST BECAUSE NOONE SEES IT.

People trying to buy my land, and Dynadot basically says: buyers may need help about the color of the paint the buyer would use on the building they would place on that land. What a stupid excuse, but we are supposed to take it seriously. DYNADOT doesn't want people to contact them UNLESS it means Dynadot steals their users' investments quietly without committing a crime (they think), if they did, they would create a contact us link on the homepage.

I don't need to file a class-action lawsuit. I can report this matter nsa, and to the police, and they would seize their servers, and find examples of misrepresentations, and systematic scam. It would be a headache, and a good karmic lesson. at least. I tried it before, and it seems to have worked, although I'm not sure how.

If there is a BUY NOW link, it should work WITHOUT any interruptions. If someone in the middle says, "are you sure, you are paying too much, wait for 2 months and get it for half price".. this is SCAM of course. Contact-US link serves the same purpose, .. actually worse, because it allows Dynadot do to this and a lot more with such information which is supposed to go to actual domain owners.

Why is hacking lillegal: because it means stealing info. this is exactly what Dynadot is doing, with social engineering.
Hey @topdom.
My DD rep reached out TO ME a while ago about a domain in my account. One of their customers was looking for a name like that so he wanted to know if I would sell it. But the domain was less then 3 MONTHS TO EXPIRY. If DD is running this great scam that YOU CLAIM, why didn't they tell their customer to wait, or better still they could have directed them to a different but 'BETTER' DOMAIN in their own portfolio and never tell me about the lead (or tell the customer I wasn't interested). Should this rep get the sack because he is not a good enough SCAMMER?
 
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So does this mean our choices to list on Dyna for off market names (names registered elsewhere) are:
1- keep NS pointed to Dyna at all times.
2- Add a TXT/CNAME in the DNS record and never delete it (but then we can point NS elsewhere)?

Are there any other options?
At the moment no, the domain has to be using one of the verification options to stay listed, otherwise we don't know if the domain is still owned by the original owner/actually listed or not.

I'll ask the team if we can somehow make other options for users who don't want to change their DNS/NS settings (like a Fast transfer system), but that might be a bit before they can come up with a workaround.
 
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AFTERMARKET UPDATE: Dynadot now supports Sales Payouts with BTC! Eligibile for Payouts in USD/GBP/CAD/EUR.

No Extra Fees on this method either.
 
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Hey @topdom.
My DD rep reached out TO ME a while ago about a domain in my account. One of their customers was looking for a name like that so he wanted to know if I would sell it. But the domain was less then 3 MONTHS TO EXPIRY. If DD is running this great scam that YOU CLAIM, why didn't they tell their customer to wait, or better still they could have directed them to a different but 'BETTER' DOMAIN in their own portfolio and never tell me about the lead (or tell the customer I wasn't interested). Should this rep get the sack because he is not a good enough SCAMMER?

Do you like that they forward that lead, instead of letting you get it directly (this time).
And you don't know whether it is loss-free forwarding.
And you don't know whether actual buyer would be willing to pay 100K,
and whether Dynadot is testing whether you are aware of true potential of your domain.

EFTY was praising itself by saying: We don't read them (messages etc..)
And Godaddy did everything , despite user preferences, to prevent actual endusers from seeing the price, and buying directly. Was Godaddy also doing a good thing.
All sites enjoy collecting private info, and running JS, and this is also done to serve us better?

Your pockets are damaged and your money drops when you walk on the street, and one day someone says, you dropped 10 dollars, would you say , people are nice, I love this world, OR would you say, I need to fix my pants so it doesn't happen again.

So do you like being spoon-fed when you go to a restaurant.
etc..

Ask yourself, WHY contact-us link is not on the homepage, where it is most needed, but it is attached to every landing page at the MOST VISIBLE place; becuase (?!) people may need support about their future site (Dynadot's explanation). If they really need help, they would just buy a domain for 1 dollars, and play with it, to test Dynadot, not worry about "if I buy this domain on Aftermarket at Dynadot, will I ever be able to use it, just because Dynadot may be too difficult to use".

There is only one the most important thing in selling domains at a marketplace: direct connection between buyer and seller, without interference.

A hotel puts a spy camera in rooms behind unmovable mirrors, inside tv's and everywhere else; and if caught , says: they are there to prevent crimes against you. read it as: crime against you guaranteed already.
 
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I guess I'm not going to get a response.

Now I've decided the 'Live Chat' button is not needed as well (in addition to the 'Contact Us' button). After my summer busy time is over, I'll be moving names to other landers...it will depend on who is offering the best options at the time.

Bummer.
 
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I guess I'm not going to get a response.

Now I've decided the 'Live Chat' button is not needed as well (in addition to the 'Contact Us' button). After my summer busy time is over, I'll be moving names to other landers...it will depend on who is offering the best options at the time.

Bummer.
Hey Sorry been discussing with the Design team with this for the past week.

So we added the option to contact Dynadot as that was heavily requested when we were doing market research asking some Dynadot users who had used our old landers, as there were a few instances where the buyers had questions about our site and were confused on how the process worked, ergo they wanted a way to contact the company where the domain was registered with.

While we still will keep the option to contact us on the page we understand that it may be confusing to some buyers who "us" is, so we're changing it to say "Contact Dynadot" instead, as well as removing the option for the buyer to contact live chat from the lander (for now, may change down the road).

@topdom As mentioned before, if you'd like buyers to contact you directly, please set your listings to "Make Offer" so both we and the buyer knows that you're open to a negotiation. Since you can add a min offer, it allows you to filter the legitimate buyers from the time-wasters. Would you want every passer-by to have the option to spam your email without making a legit offer? We do have an option for users to contact domain registrants directly: https://www.dynadot.com/domain/contact-request?domain=dynadot.com

Anyway, change should be up sometime next week at the latest. Hope this was more what you were looking for
 
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Hey Sorry been discussing with the Design team with this for the past week.

So we added the option to contact Dynadot as that was heavily requested when we were doing market research asking some Dynadot users who had used our old landers, as there were a few instances where the buyers had questions about our site and were confused on how the process worked, ergo they wanted a way to contact the company where the domain was registered with.

While we still will keep the option to contact us on the page we understand that it may be confusing to some buyers who "us" is, so we're changing it to say "Contact Dynadot" instead, as well as removing the option for the buyer to contact live chat from the lander (for now, may change down the road).
I appreciate the response.

Yes, the 'Contact Dynadot' is a move in the right direction. Moving it to a location that does not make it look like it is part of the domain pitch and pricing is best. Removing the live chat button is also good (you have your chat bot to handle that).
 
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Do you like that they forward that lead, instead of letting you get it directly (this time).
Absolutely. I didn't have the domain on a DD lander, so would I prefer to have the option to sell my domain, or to not even know about the lead at all? The former, for sure.

There is only one the most important thing in selling domains at a marketplace: direct connection between buyer and seller, without interference.
Well, I see DD as a Registrar first, who happens to offer other services, including a marketplace. If my absolute "most important thing in selling domains at a marketplace [were] direct connection between buyer and seller" then I would go to a marketplace that offered that. To me, that would be a very simple decision. You're wanting your registrar to also offer everything you want in a marketplace. I don't think there is any registrar that does that presently. At the end of the day, marketplaces tend to make the best marketplaces... and registrars are the best registrars... if you know what I mean.

Just my 2c.
 
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I DON'T WANT that DYNADOT and ONLY DYNADOT knows there is an ACTIVE BUYER for some of MY domains.

We DON'T want to hear any EXCUSE for keeping nice sounding but vague and LEAD STEALING "Need-Help-Contact-us-then" at the MOST VISIBLE place on landing pages.

We just want to know if there is an active buyer. And of course we prefer to sell at Dynadot, if domain is at Dynadot, because commission is low, and more importantly: transfer is instant and no email exchange or waiting needed.

I NEVER SAID " I prefer that buyer can contact me as well", so choosing MAKE-OFFER is NOT the solution.
Sometimes I prefer buy-now sometimes, make-offer. Sometimes I prefer that buyer can contact me, sometimes I would prefer to block this possibility.

BUT in ANY CASE, buyers should NOT BE ABLE TO CONTACT DYNADOT and reveal their intention to buy my domains, because then Dynadot can:

1.-prevent my sales (it is to their advantage)
2.-prevent me from learning there is an active buyer (to their advantage)

SO I HAVE MONEY SITTING ON THE TABLE, BUT I'M BEING PREVENTED FROM KNOWING THAT IT IS MY MONEY, ONLY DYNADOT KNOWS SO, AND WHEN IT IS TIME THEY CAN STEAL MY MONEY WITHOUT MY KNOWLEDGE AND
NOT EVEN COMMIT A CRIME WHEN STEALING MY INVESTMENTS.

IT IS LIKE I BUY LOTEERY TICKETS, AND ONLY DYNADOT KNOWS WINNING NUMBERS, and I WIN and I DON'T KNOW I WON, and I'M PREVENTED FROM TURNING MY TICKET INTO CASH, and most likely I won't renew my winning ticket, and Dynadot will get it for free and turn it into cash. HOW FAIR IS THIS..

I DON'T CARE, AS DOMAIN OWNER, WHETHER BUYERS HAVE ANY techincal issues, and if there is a problem and purchasing is not as smooth as it should be, it is Dynadot's incompetence already; THE MAIN PROBLEM IS this: BUYERS SHOULDN'T GIVE ANY HINTS to Dynadot without my knowledge, about which of my domains they are interested in.

This is NOT an error, obviously it is well-thought t-error. It should be stopped ASAP. If there are ANY ("stupid") DYNADOT USERS WHO WANT THOSE need-help-contact-us part to stay there, LET THEM have it. I don't want it. I will get 90 percent, it is my sale, none of your business to "WORRY ABOUT " my customers' future problems.
You can easily ALLOW ME to REMOVE that part; WHY DON'T YOU DO IT: "because I would have less sales, because your customers have questions and because they don't have answers they wouldn't buy"?????
I WILL LOSE 90 PERCENT THEN, it is my problem. YOU WON'T ANSWER SUCH QUESTIONS JUST TO MAKE A GOOD SALE POSSIBLE, and make me get 90 percent and make yourself get 10 percent.

CONTACT-US text is supposed to be on the homepage, NOT ON CUSTOMERS' PRIVATE AREA.
It is like "for security purposes", you DON'T have security cameras at the LOBBY of your HOTEL, but you install spy cameras behind mirrors in BATHROOMS, and BEDROOMS.

And a better example: PEOPLE PAY FOR CLICK ADS, and YOU DIVERT THOSE CLICKS TO YOUR CASINO SITE using some NICEWARE. Excuse can be: People may need money, so they should earn some money at your casino. Making excuses is easy, but are they credible? do they make any sense? can you defend them? Are you pushing down our throat? are your hands in our pockets, to make our pockets safer???!!!
 
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buyers should NOT BE ABLE TO CONTACT DYNADOT and reveal their intention to buy my domains, because then Dynadot can:

1.-prevent my sales (it is to their advantage)
2.-prevent me from learning there is an active buyer (to their advantage)

If you believe Dynadot is intercepting your messages and not forwarding to you, I would suggest you find another registrar. Why would you desire to stay with a registrar who you believe does such things? Plenty of registrar choice out there.
 
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If you believe Dynadot is intercepting your messages and not forwarding to you, I would suggest you find another registrar. Why would you desire to stay with a registrar who you believe does such things? Plenty of registrar choice out there.

A. Dynadot's initial price is low. I prefer to sell in the first year, not after renewal. Not all registrars have marketplace. Dynadot is good as registrar and marketplace, except this intentional evil lead-stealing trick.

B. Why should they collect my mails, and then I should believe they will be forwarded to me (does it make any slightest sense). It would be much easier for them to allow buyers to contact me directly, instead of contacting them.
WHY BELIEVE they will keep those messages: I wrote dozens of lines explaining WHY THEY MADE SUCH A CHANGE:

Obviously they want to steal leads. Because it is much better for them to sell for 200, than letting me sell for 1,500. (200>150), and such a sale is much easier to complete. Also Dynadot knows buyer's name, address, company, email, and know which buyers are serious, which ones are agents from somewhere else, can guess who the actual buyer is if visible buyer is an agent. And they know if the buyer has big pockets. Also if the buyer is an agent from Godaddy , such an agent is encouraged to make a corrupt deal with Dynadot and bypass the actual owner. infinitely many evil possibilities all hurting actual domain owners who spend, money, time, make effort, use their precious skills to choose domains to invest in. Dynadot is obviously acting parasitically. Their ignorance and resistance points to one thing only: THEY PROFIT FROM THIS CHANGE, and they rely on naiveness/stupidity of most domain owners.

DOMAIN OWNER'S ONLY PROTECTION: RENEW forever, but KNOW that your domain WON'T SELL, because someone else will collect leads, and manipulate buyers and prevent sales.

If you make a mental simullation, everything would be obvious.

A big pocket buyer shows up.. contacts Dynadot. Dynadot gets excited. If you are lucky , you will be get a brokered-sale-offer; or get a lowball from Dynadot. If domain is about to expire , Dynadot can do a fake negotiation with the buyer "on behalf of the actual seller". while actual seller is just sleeping, and after 30 day grace period ends, they would GRAB the domain for free (just spend renewal cost, which is nothing when there is an active buyer whose info is given to Dynadot).

ONCE , I got an offer during REDEMPTION, I restored the domain for 100 USD (approx), and sold for 4 figures.
SHOULD I THANK DYNADOT FOR IT: maybe, maybe they had to..not sure.. BUT, if not sold, after redemption they CAN'T GRAB, domain goes to PENDING DELETE.. so 10 percent made lots of sense to them. But if domain was still in GRACE instead of redemption, they would just grab the domain after grace period ends, instead of telling me there is a buyer so I should renew.

YOU CAN BE EVIL INSIDE REASONABLE RULES: no problem, but if you force unreasonable rules and push them down our thorat, this is not acceptable.

SOMEONE SELLS POISONOUS DRINK at his store,.. and when you learn about it, a third party tells you "why not go to a better store ". Does it make any sense.
..or... if someone says: Why did you reincarnate on Earth, you should have chosen a better planet. does it make any sense. ..I may have spent thousands of hours to list domains at Dynadot, type unique descriptions, contacted endusers, and Dynadot inserts its ugly nose into our private affair, and kills all this business opportunity.
Dynadot changed rules in the middle of the game. Twice at Dynadot, someone made an offer, and and after making deals, buyers dropped their prices: how fair is this, how can I know that the buyer was not Dynadot.
 
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