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I recently was the highest bidder for a domain on Dynadot auctions. About 24 hours after the auction ended I submitted a payment. About 48 hours after I got an email that the order was canceled.
Dynadot's system for whatever reason didn't process the payment when I contacted support they couldn't even see the charge attempted. I'm not sure what happened but there was a glitch in the system that was not my fault. And I offered to redo the payment but they wouldn't let me. So now I didn't get my domain and can no longer use their auctions even though I did everything I was supposed to do. I've spent about $1000 in several auctions over the last couple of months without issues but apparently that counts for nothing. And support basically said I was lying about submitting a payment. That's horrible way to treat a customer especially one who has spent as much as I have.
So I'll be moving my domains out of dynadot now.
Dynadot's system for whatever reason didn't process the payment when I contacted support they couldn't even see the charge attempted. I'm not sure what happened but there was a glitch in the system that was not my fault. And I offered to redo the payment but they wouldn't let me. So now I didn't get my domain and can no longer use their auctions even though I did everything I was supposed to do. I've spent about $1000 in several auctions over the last couple of months without issues but apparently that counts for nothing. And support basically said I was lying about submitting a payment. That's horrible way to treat a customer especially one who has spent as much as I have.
So I'll be moving my domains out of dynadot now.