Domain purchased from closeout is now GONE?

[CryptoInvestor]

Hello! I purchased a domain from GoDaddy back in December, I got it from a closeout deal for about $17 total. I just got it Brandpa approved and went to change the nameservers, and its gone! I checked the whois and found it was transfered back to another user on the 6th of this month. I emailed him but, why was he able to do this and how is this allowed?

 

[Name Trader]

the domain was with tucows and is now back at tucows. previous owner is not bound by godaddy's renewal rules.

What are Tucows renewal rules.

 

[wwwweb]

Jason is right is a cross partner name, but the fact it moved over and entered your account is very strange. Do you have a cancelation email?

You won’t find Joe Styler around today federal holiday in US MLK day, something must have gone horribly wrong that they retracted it back, if the previous owner is holding it, no way you getting it back now.

 

[The CEO]

The closeout or any auctions at godaddy even a but it now from auction requires time to be transferred into your account, the previous owner was reminded many times to renew the domain and if not the absolute sale happen and be transferred to the new owners account. But this one is wierd, and if the OP's telling us that the name was indeed in his account then he is the "new owner legit owner" and there is no way that the old owner can regain the name or any trasfer of the name without hi knowledge. Let us wait for the reply from Godaddy.

 

[Name Trader]

This is beginning to look like a bug in the protocols between Tucows and GoDaddy regarding selling Tucows expiring domains on GoDaddy's Expiring Auctions. But I agree with @The CEO. I don't think anybody has a right to remove this domain from your GoDaddy account once it has been place there. If it was me suffering this injustice... I'd raise Caine with GoDaddy Auctions and @Joe Styler.

 

[CryptoInvestor]

Jason is right is a cross partner name, but the fact it moved over and entered your account is very strange. Do you have a cancelation email?

You won’t find Joe Styler around today federal holiday in US MLK day, something must have gone horribly wrong that they retracted it back, if the previous owner is holding it, no way you getting it back now.

I have an email I recieved on the 7th, 8 days after purchasing and owning the domain, it said “the Following items were removed from your account”
No refund, no explanation.

This is beginning to look like a bug in the protocols between Tucows and GoDaddy regarding selling Tucows expiring domains on GoDaddy's Expiring Auctions. But I agree with @The CEO. I don't think anybody has a right to remove this domain from your GoDaddy account once it has been place there. If it was me suffering this injustice... I'd raise Caine with GoDaddy Auctions and @Joe Styler.

I absolutely am mad, I honestly just don’t think anything is going to be done about it, at least not in my favor. I think a massive revision of their rules is in order because at this point i was basically tricked and lied to.

 

[Joe Styler]

The domain was on our expired auction and the auction ended with a winner. The domain was never at GoDaddy and thus never in any GoDaddy account ever for any period. It was with another registrar. We sell domains from various registrars when they expire besides GoDaddy. We have NDA agreements in place I will not comment on who they are.

When you bid on a domain name that expired at GoDaddy and it is on day 31 post expiration then you should get the domain without any issue. If it is a 3rd party expired domain (one not registered with GoDaddy when it expires) then you are not guaranteed the domain until it is actually in your account which is typically day42/43 post expiration. Each company has its own rules around expiration for their customers with various time frames for renewals and transfers.

 

[D Haynes]

Man the whole days past expiry date and redemption period thing with domains blows. Once it's past the paid registration period and hasn't been renewed it should be done. Makes things simple. None of this 32, 35, 40, 45 day BS that nobody really understands from one registrar to the next.

 

[CryptoInvestor]

The domain was on our expired auction and the auction ended with a winner. The domain was never at GoDaddy and thus never in any GoDaddy account ever for any period. It was with another registrar. We sell domains from various registrars when they expire besides GoDaddy. We have NDA agreements in place I will not comment on who they are.

When you bid on a domain name that expired at GoDaddy and it is on day 31 post expiration then you should get the domain without any issue. If it is a 3rd party expired domain (one not registered with GoDaddy when it expires) then you are not guaranteed the domain until it is actually in your account which is typically day42/43 post expiration. Each company has its own rules around expiration for their customers with various time frames for renewals and transfers.

It was in my account, I bought it from closeout and had FULL control over it for a week. Shouldn’t GoDaddy maybe at the very least MENTION some sort of thing like this? So how do I get my refund back? I basically rented a name for a week and gave out an interest free loan.

 

[Jasonn]

It was in my account, I bought it from closeout and had FULL control over it for a week. Shouldn’t GoDaddy maybe at the very least MENTION some sort of thing like this? So how do I get my refund back? I basically rented a name for a week and gave out an interest free loan.

if that is indeed true you should have an email from godaddy that says subject "domain transfer confirmation";

Your transfer request is complete Congratulations! We've completed the transfer request for the following domain names:
domainnamehere.com
If these domains are not currently hosted, update your domain nameservers to our parked servers to prevent possible charges from your prior registrar and enable your domain's new features.

Log in to update your nameservers!

If you didn't get this email, you didn't have the domain in your account.

Also, it would of been in your account for 1-2 days max. If you paid $17, that means it would of hit your account 6 days after purchase, which would be the 5th. The domain was removed on the 6th as you said and the update on whois confirms.

You should already have a refund back to your original method of payment.

 

[CryptoInvestor]

if that is indeed true you should have an email from godaddy that says subject "domain transfer confirmation";

Your transfer request is complete Congratulations! We've completed the transfer request for the following domain names:
domainnamehere.com
If these domains are not currently hosted, update your domain nameservers to our parked servers to prevent possible charges from your prior registrar and enable your domain's new features.

Log in to update your nameservers!

If you didn't get this email, you didn't have the domain in your account.

Also, it would of been in your account for 1-2 days max. If you paid $17, that means it would of hit your account 6 days after purchase, which would be the 5th. The domain was removed on the 6th as you said and the update on whois confirms.

You should already have a refund back to your original method of payment.

Yeah I never got that one, just the purchsse confirmation and than an email a week later saying it was removed. I changed the nameservers multiple times over the course of 7 days though? As I mentioned it was listed on undeveloped which requires a nameserver change for a sales page. I have not received a refund yet either (9 days now since it was removed) but I suppose I will wait it out, don't even really care about that i'm just bummed about the domain. I definitely would have liked to have been notified of this possibility while going through the entire GoDaddy closeout process..

 

[Jasonn]

Yeah I never got that one, just the purchsse confirmation and than an email a week later saying it was removed. I changed the nameservers multiple times over the course of 7 days though? As I mentioned it was listed on undeveloped which requires a nameserver change for a sales page. I have not received a refund yet either (9 days now since it was removed) but I suppose I will wait it out, don't even really care about that i'm just bummed about the domain. I definitely would have liked to have been notified of this possibility while going through the entire GoDaddy closeout process..

It was impossible for you to have it for 7 days when you would of had to wait 5 days at least before it even hit your account and then it was removed on the 6th. also you say you never got the email confirming the transfer was complete. so lets say it was in your account, it would of only been there for one day max before being renewed at tucows on the 6th. all signs point to it never being in your account other than you saying you changed nameservers. the cancellation email comes any time you buy a domain from godaddy auctions from third party registrar that doesn't complete. it doesn't mean the domain was ever in your account. when this happens to me its usually 3-4 days max before i get a refund on my credit card. typically faster if paid with paypal.

 

[anantj]

It was impossible for you to have it for 7 days when you would of had to wait 5 days at least before it even hit your account and then it was removed on the 6th. also you say you never got the email confirming the transfer was complete. so lets say it was in your account, it would of only been there for one day max before being renewed at tucows on the 6th. all signs point to it never being in your account other than you saying you changed nameservers. the cancellation email comes any time you buy a domain from godaddy auctions from third party registrar that doesn't complete. it doesn't mean the domain was ever in your account. when this happens to me its usually 3-4 days max before i get a refund on my credit card. typically faster if paid with paypal.

Assuming it was in his account for even one day, how is it okay for GD to remove the domain and give it back to the original owner? He bought the domain fair and square, the domain was assigned to him and then taken away. How is this right from any angle?

 

[The CEO]

Hundreds of my domains are from Godaddy, and @Jasonn is right either you register, won the name on the auction, transfer or change the domain name server a notification email will follow, even to transfer the name, a confirmation email are being sent out to verify that you initiate the action. There are two sides of the story, The other side is telling that the domain was never transferred on the new owners account because the old owner renew the name, on the other side, He is firm that the name was on his account for a couple of days before it was removed from his account.

Both sides knows the legality of these, false information can lead into something ugly.

If @CryptoInvestor is certain that the domain was in his account for a couple of days, thats very bad and it will help everyone to be aware because me myself buy names from premium auctions and closeout mostly at Godaddy.

If Godaddy is right, false information is not good to destroy one's reputation. I only have 1 bad experience at Godaddy for almost 7 years being their customer, and they explain everything what happen.

 

[Ollie3000]

This seems to be a worrying case - especially as it was a GD auction with winning bidder. I don't see how GD can wash their hands of this so easily. There maybe NDAs in place, but surely GD have terms that companies must adhere to?

Also if the OP gives @Joe Styler the confirmation email of the domain being removed from his account, this would be proof it was there in the first place.

 

[Jasonn]

Assuming it was in his account for even one day, how is it okay for GD to remove the domain and give it back to the original owner? He bought the domain fair and square, the domain was assigned to him and then taken away. How is this right from any angle?

I don't believe it ever was in his account.

 

[CryptoInvestor]

I don't believe it ever was in his account.

What worries me is that you cant even explain what happened. You really only focus on calling me a liar (incredibly UNhelpful) I’ve attached the email saying it was removed from my account.

 

[Ollie3000]

I think @Joe Styler needs to look at this. Is this the proof that it was in fact in his GD account, I think it might be.

 

[CryptoInvestor]

I think @Joe Styler needs to look at this. Is this the proof that it was in fact in his GD account, I think it might be.

It absolutely was, and I told everyone that mutiple times. I think the fact that i’d be called a liar before they think GoDaddy made a mistake is quite funny. I also have emails each day throughtout my ownership of it (Submitted to Brandbucket/Brandpa, SEDO, Undeveloped).
Next till ill record the entire weeklong process on video , since this is what buying domains from GoDaddy is like...

 

[CryptoInvestor]

It was impossible for you to have it for 7 days when you would of had to wait 5 days at least before it even hit your account and then it was removed on the 6th. also you say you never got the email confirming the transfer was complete. so lets say it was in your account, it would of only been there for one day max before being renewed at tucows on the 6th. all signs point to it never being in your account other than you saying you changed nameservers. the cancellation email comes any time you buy a domain from godaddy auctions from third party registrar that doesn't complete. it doesn't mean the domain was ever in your account. when this happens to me its usually 3-4 days max before i get a refund on my credit card. typically faster if paid with paypal.

If it was impossible, it wouldn’t have happened. Check the attachment I added a few comments up.

 

[Jasonn]

What worries me is that you cant even explain what happened. You really only focus on calling me a liar (incredibly UNhelpful) I’ve attached the email saying it was removed from my account.

I just think you are mistaken. Like I said you get that email any time an auction purchase doesn't complete.from a third party registrar ie tucows.. It doesn't mean you had it in your account. I get these all the time but never actually had the domain.