Discuss your Epik Experience!

[Dandelion]

I think Epik is building the best ever Domain Lander in the history of domaining, and it really needs to be talked about extensively. That's why I am creating this discussion thread. A lot of thought process really goes into the project. And I can see (for the first time) a landing page that is built from the stand point of domainers rather than for just the marketplace itself.

Everything you have ever dreamt of getting or seeing in a professional landing page can be found in the new Epik marketplace landing page design.

Some of my Favorites Features:

1. The ability to optimize your "domain for sale" landing page to actually rank on Google, displaying your sales pitch/domain description. I just did that with few of my generic domain names such as ASAP.TV, targeting certain keywords, and they are showing pretty well on Google. That's a huge plus in my marketing effort.

2. Being able to change background image is another huge one for me. If you are good with pictures and images, you will surely find this very useful. I did that with Nagasaki.org and the result was truly amazing, showing the city of Nagasaki right at the background.

There are too many positive features and I don't want to mention all of them, all alone

So I am leaving you guys to share and discuss what you loves most or dislike about the new Epik marketplace and the landing pages.

The only negative for me is the checkout process. There are too many terms and conditions buttons to tick before checking out. It will be nice if they can streamline those into one beautiful big button

They also need to place the checkout button directly under the payment options. Right now it is awkwardly place somewhere below at the sidebar, which I don't find cool at all.

Sales experience is also welcomed in this discussion. I haven't had any sells so far at Epik because I started using the marketplace just recently, but the future is looking so bright.

 

[lambo.com]

Related, check this Tweet:

https://twitter.com/x/status/1338529550817513475

That video in there has been viewed more than 2 million times now.

With cryptos very strong, we are working to be a preferred marketplace for buying domains with cryptos. This is bringing fresh liquidity into the domain economy.

I'm happy to bring some meat to the market.

 

[karmaco]

Login issues again. Providing correct code just goes in a loop. Unable to login with 2F.

 

[Marka]

Login issues again. Providing correct code just goes in a loop. Unable to login with 2F.

Try to contact with [email protected] on email if you still have problems with auth. As I know - all system operational. Try another browser, like Mozilla Firefox, Microsoft Edge, etc.

 

[BrandingGo]

Hello @Rob Monster,

I have a really big idea - showing BTC as default prices instead of USD on Epik white label marketplace. What do you think? It could be a great move in industry.

 

[Rob Monster]

Hello @Rob Monster,

I have a really big idea - showing BTC as default prices instead of USD on Epik white label marketplace. What do you think? It could be a great move in industry.

It is already possible. Just set the domain default currency in the landing page setup.

Here is the how-to:

Specifically this area:

I just did it now:

http://cryptobanky.com/

You can other currencies too like ETH, etc.

Works like a champ.

 

[Bertrell]

Login issues again. Providing correct code just goes in a loop. Unable to login with 2F.

That happened to me a couple of times before when using 2FA. I think it's a matter of the login using an old cookie. To get around it, click the address bar of your browser and enter https://registrar.epik.com/auth/login (or you can just delete all text after that if it's already there), and try again.

Good luck.

 

[Rob Monster]

That happened to me a couple of times before when using 2FA. I think it's a matter of the login using an old cookie. To get around it, click the address bar of your browser and enter https://registrar.epik.com/auth/login (or you can just delete all text after that if it's already there), and try again.

Good luck.

Just to close the loop @karmaco confirmed privately that it was solved within a few minutes. In general, individual support requests can usually be solved via Epik's livechat. For 2FA, I think Google Authenticator is a bit more robust than SMS though some prefer SMS.

 

[BradWilson]

Epik having server problems once again

 

[Bertrell]

Epik having server problems once again
Show attachment 177893

Maybe it's fixed now, or is affecting only some users... I can access my dashboard, as well as my parked pages without issue as of this message.

 

[BradWilson]

Maybe it's fixed now, or is affecting only some users... I can access my dashboard, as well as my parked pages without issue as of this message.

Yes, it's been on and off for a little while and extra slow loading.

 

[lambo.com]

how does one do this?
"2. Rental & Purchase Plans"

it is greyed out for me. Thanks

 

[dido90]

As I don't have any experience with Epik but recently I added my domains to their marketplace and received an email that two of my domains were sold at BIN.
I've been asked to transfer the domains to my account first then they will push them to the buyer account.
Is this normal or am I missing something? why should I pay transfer fees although I am the seller?

 

[karmaco]

Yes you have to transfer any sold domains to Epik. The buyer is supposed to pay for it though.

 

[Rob Monster]

Yes you have to transfer any sold domains to Epik. The buyer is supposed to pay for it though.

It is flexible for the buyer and seller to agree on the mode of domain delivery. Most buyers prefer to take delivery at Epik as part of transaction assurance. However, if a buyer prefers to take delivery of a domain at the existing registrar, we can usually accommodate that request. It is rarely a stumbling block.

 

[Pairadice]

They do make the seller pay for the transfer if you sell from the marketplace, but you just add the cost of the transfer to the price of the domain, or factor that in somehow. If you sell through nameliquidate, then the buyer pays for the transfer.

 

[dido90]

I want to say that I like their live chat, it's really very helpful

 

[MasterOfMyDomains]

My experience with epik chat 2 days ago sucked. Twice now I have contacted chat to inform them that domains that were mine, sold to @Samer or pushed via nameliquid ate contain information that should not transfer with name

Correct @Samer ? I sold you a 4L and month later my google analytics code was still in there?
My background picture with dolphins still displayed?

I add google analytics, some seo, background pictures, but when a name transfers between epik accounts info retains the inside domain particulars. So 10 months after I dumped say 420madness for 9$ at nameliquidate, I am still getting google analytics that they get a view a week.

This is happening with half dozen names. I want my analytics off those names.
I contacted chat month or 2 ago, blah blah blah, pass it on to tech team.

The other day was like waking up and talking to a 10 year old, not quite fluent in english. Transcript below:
You can see it took Anand 10 minutes to get a hi out..
Chat started on 08 Jan 2021, 12:22 AM (GMT+0)
(12:22:43) *** MASTER joined the chat ***
(12:22:43) ME AGAIN: Hi, I have some domain names that have changed hands, like months ago. Unfortunately when a domain is pushed between epik accounts, it retains all the google analytics, headline, background picture. I dont want my google analytics on domains i dont own. Thats a bug. Can you remove my google analytics from following domain names please? "domains removed for obvious reasons"
>(12:22:58) *** Anand joined the chat ***
>(12:32:33) Anand: Hi
(12:32:59) Me AGAIN: hi
(12:33:43) Anand: you can remove from your login
(12:33:57) ME: no i cant
(12:34:11) ME: the names have long been removed from my control panel
(12:34:30) Anand: https://www.epik.com/support/knowle...alytics-in-bulk-to-premium-ssl-landing-pages/
(12:35:07) ME: I want analytics removed from names that were mine sold on name liquidate
(12:35:25) ME: all the internal infomation remained intact
(12:35:39) Anand: May I have your PIN and Registered email address?
(12:35:56) ME: great question
(12:36:04) ME email addy
(12:36:13) Anand: ok
(12:36:17) Anand: PIN
(12:36:22) ME AGAIN: #######
(12:36:52) Anand: ok
(12:36:59) Anand: will ask tech team to remove
(12:37:42) ME: thanks
(12:39:31) *** ME left the chat ***

END OF CHAT
17 minutes??
Thats pathetic customer service @Rob Monster revoltingly disgusting,
No Thanks for contacting Epik Support, no thank you for using epik.com at end of conversation
took long enough to ask my very personal login info, to some no name hired hand
Wrong answers, and my effing google analytics are still showing on names I dont own.
Thats a bug, something I have notified your company in the past.

You need to fix the problem when a domain goes from epik member to epik member that all internal info does not follow along.
You also need to get my google analytics off names i dont own.

You should also look into hiring some pro customer service people like namecheap.
Russian pro, putin flavour, so pro installed my ssl that i bought there, using hosting i bought there, course my domain name is there. So professional and courteous

Ask ANAND why it takes him 10 minutes before he can squeeze out a "hi" when i client enters chat. yaya its midnight there, I know
4pm where i live

I will pm you a list rob, with domains not in my possesion anymore, that still display my google analytics because of your company bug. Exterminate the bug and remove my analytics from those names please and thank you in advance

LAST but not least, what happened to showing time in chat box, I had no idea how long it was between my opening chat and anand reply cause you have removed the clock from chat module.
Like going into dr office, no clock lol

 

[GeorgeK]

And, if I could make one other constructive suggestion, Rob. Make sure that you have a license to modify when you use commercial stock images:

Epik really *owned* Berryhill a couple of posts later, responding to his insinuation, when they provided the receipt!

https://www.namepros.com/threads/discuss-your-epik-experience.1146613/page-81#post-8006812

 

[Rob Monster]

Epik really *owned* Berryhill a couple of posts later, responding to his insinuation, when they provided the receipt!

https://www.namepros.com/threads/discuss-your-epik-experience.1146613/page-81#post-8006812

It is best not to bet against @Intelliname. Some folks are going to learn that the hard way.

 

[Jurgen Wolf]

So 1 year elapsed at Epik landers...
No sales for me with BIN domains...
~20 inquiries... but nothing really interesting.