Discuss your Epik Experience!

[Dandelion]

I think Epik is building the best ever Domain Lander in the history of domaining, and it really needs to be talked about extensively. That's why I am creating this discussion thread. A lot of thought process really goes into the project. And I can see (for the first time) a landing page that is built from the stand point of domainers rather than for just the marketplace itself.

Everything you have ever dreamt of getting or seeing in a professional landing page can be found in the new Epik marketplace landing page design.

Some of my Favorites Features:

1. The ability to optimize your "domain for sale" landing page to actually rank on Google, displaying your sales pitch/domain description. I just did that with few of my generic domain names such as ASAP.TV, targeting certain keywords, and they are showing pretty well on Google. That's a huge plus in my marketing effort.

2. Being able to change background image is another huge one for me. If you are good with pictures and images, you will surely find this very useful. I did that with Nagasaki.org and the result was truly amazing, showing the city of Nagasaki right at the background.

There are too many positive features and I don't want to mention all of them, all alone

So I am leaving you guys to share and discuss what you loves most or dislike about the new Epik marketplace and the landing pages.

The only negative for me is the checkout process. There are too many terms and conditions buttons to tick before checking out. It will be nice if they can streamline those into one beautiful big button

They also need to place the checkout button directly under the payment options. Right now it is awkwardly place somewhere below at the sidebar, which I don't find cool at all.

Sales experience is also welcomed in this discussion. I haven't had any sells so far at Epik because I started using the marketplace just recently, but the future is looking so bright.

 

[Grilled]

Is anybody else having issues registering domains at epik?

I hand registered two .orgs a few hours ago, and they have yet to hit my account.

Email receipt received. Invoice shows as paid.

I contacted chat, but keep getting disconnected on mobile, can't reopen the established chat, nor have I seen a response update via email. It appeared to be outsourced chat as the rep had to contact the tech department, and at this point I doubt I'll hear back from them tonight. If it was a fresh drop, I'd prob register at a different registrar or else risk somebody else acquiring it.

Experience

Invoice #5792223

 

[karmaco]

This happened to me once. It took a few hours for the names to hit the account.

 

[Grilled]

This happened to me once. It took a few hours for the names to hit the account.

Thanks for the reassurance.

I'm sure everything will be fine. I'm just grumpy. Grrr.

I noticed instructions in the PayPal receipt to merchant says create domain X for one year. Add in this lapse in time between payment to registration and I'm left wondering if somebody has to manually process the registration rather than it being instantly automated after payment is received. Likely just a glitch in registration? As manual registration after payment seems outlandish.

 

[Rob Monster]

Is anybody else having issues registering domains at epik?

I hand registered two .orgs a few hours ago, and they have yet to hit my account.

Email receipt received. Invoice shows as paid.

I contacted chat, but keep getting disconnected on mobile, can't reopen the established chat, nor have I seen a response update via email. It appeared to be outsourced chat as the rep had to contact the tech department, and at this point I doubt I'll hear back from them tonight. If it was a fresh drop, I'd prob register at a different registrar or else risk somebody else acquiring it.

Experience

Invoice #5792223

All good now -- brief EPP issue with .ORG. Sorry for the delay. All queued orders processed. The tech you chatted with is Anand. He is a capable guy and not outsourced. That said, he did need to escalate to engineering, The Epik platform has become pretty vast. In the interest of internal controls, not all staff have access to all system areas, mainly for security reasons.

 

[NicTraders]

Thanks for the reassurance.

I'm sure everything will be fine. I'm just grumpy. Grrr.

I noticed instructions in the PayPal receipt to merchant says create domain X for one year. Add in this lapse in time between payment to registration and I'm left wondering if somebody has to manually process the registration rather than it being instantly automated after payment is received. Likely just a glitch in registration? As manual registration after payment seems outlandish.

It won't be manual. I'm sure it's just a little glitch that means it doesn't show immediately in your list. I've no doubt it'll turn up later. I've never really seen it, but to be honest I rarely check straight away. I just apply my default profile to the domain and assume it's all done!...

 

[INFJ]

I have most of my portfolio at Epik because:

** Prices are consistently industry's lowest (for .com at least)
** Superior support (as advertised)
** Landing pages are second to none
** Ability to check domains' performance and portfolio value
** Offers option to set "continue shopping" versus always going to the cart after adding a domain
** Bitcoin accepted
** Quick and easy pushes to other Epik accounts
** Free domain appraiser tool
** Nice marketplace
** Always striving to improve on things that are already great
** Approachable and accessible Founder/CEO

 

[Grilled]

All good now -- brief EPP issue with .ORG. Sorry for the delay. All queued orders processed.

Thanks for the quick response. As mentioned, I was having grumpy issues as well.

The tech you chatted with is Anand. He is a capable guy and not outsourced. That said, he did need to escalate to engineering, The Epik platform has become pretty vast. In the interest of internal controls, not all staff have access to all system areas, mainly for security reasons.

Indeed he is.

What also led to this impression was having to select if the chat was related to Epik, or another named company I hadn't heard of despite being logged into epik. Thinking it could have been a split virtual office type deal. Though, good to hear it's not, and that there aree internal security measures distributed throughout.

 

[Rob Monster]

Thanks for the quick response. As mentioned, I was having grumpy issues as well.



Indeed he is.

What also led to this impression was having to select if the chat was related to Epik, or another named company I hadn't heard of despite being logged into epik. Thinking it could have been a split virtual office type deal. Though, good to hear it's not, and that there aree internal security measures distributed throughout.

We'll simplify that intake on the Support chat -- there are more questions on there than we need to start a chat. Update to follow there. @Jess Robison

 

[Votumejero]

For the subdomains, set them to:

www
(blank) -- this is a literal blank space
* -- this is the wildcard

Here is the how-to:

https://www.epik.com/support/knowledgebase/domain-forwarding-wildcard-redirect-or-url-forwarding/

It explains the various types of forwarding.

If you get stuck, just PM @epik or come, email [email protected] or webchat with us and we'll help here.

Thanks.. Problem Solved.

 

[Jess Robison]

We'll simplify that intake on the Support chat -- there are more questions on there than we need to start a chat. Update to follow there. @Jess Robison

@Grilled I made some changes to the information box when starting a chat - you should no longer have to select a department. You only need to input your name, email address, and your question. Hope this new setup is helpful. I am the Director of Client Services for our Support team. My direct email is [email protected] if you find you have further questions regarding the setup there. Have a great day!

 

[Embrand]

@Jess Robison Could you please explain how MaxLock works since I cannot find detailed information on your website.

Does it work on an account level or individual domain level? And how is it activated and removed? Thanks.

 

[Bob Hawkes]

Since you are so competitive in most services, I thought I would ask about your .best prices. It shows, even for clearly non-premium names (I just entered a bunch of random characters) $90 if signed in to a NamePros-enabled Epik account and $125 if not, even though the wholesale price is about $15 now and several of your competitors have prices of about $18 per year. Is there some possibility that when the .best wholesale prices were dropped in the summer it was not implemented? Or is it because .best registered before March still carry the old renewal fee and for some reason your system is not differentiating. Thought I would ask.
Bob

 

[Jess Robison]

@Jess Robison Could you please explain how MaxLock works since I cannot find detailed information on your website.

Does it work on an account level or individual domain level? And how is it activated and removed? Thanks.

@Embrand MAX LOCK is controlled on the Admin side and is applied to the Epik account itself, not individual domains. A lot of customers will use the MAX LOCK to ensure 110% a domain is not accidentally transferred out. On the security side of things, you can control that through your account under View Profile - Security. We offer 2FA, Google Authentication (recommended), and IP Whitelisting (only recommended if you do not travel a lot of access your account from many IP's). If you find you need further assistance or have questions you are welcome to email into [email protected] - supply your account PIN # or email me directly at [email protected]. Thanks!

 

[Jess Robison]

Since you are so competitive in most services, I thought I would ask about your .best prices. It shows, even for clearly non-premium names (I just entered a bunch of random characters) $90 if signed in to a NamePros-enabled Epik account and $125 if not, even though the wholesale price is about $15 now and several of your competitors have prices of about $18 per year. Is there some possibility that when the .best wholesale prices were dropped in the summer it was not implemented? Or is it because .best registered before March still carry the old renewal fee and for some reason your system is not differentiating. Thought I would ask.
Bob

@Bob Hawkes yes, I can confirm the pricing you quoted is valid at Epik.com. I am copying our TLD Manager here - @Sufyan Alani can we look into .BEST and see if we can get better pricing?

 

[epik]

Still can't forward my Domain at Epik. Please I've tried all possible combinations of what to input in the boxes, please I need a clear breakdown. From my attachment, help tag the boxes from left to right as Box1 to Box4 and then tell me what to input via the details I'm providing. I'm forwarding to namerific, and they provided the link( www (dot) namerific (dot) com / MYDOMAIN )

Box 1:What should I input in the subdomain?


Box 2: What type should I choose?

Box 3: What do I input in forwards to?

Box 4: What status do I choose?

@Votumejero checking in here - were you able to get your forwarding set up? If not, message me directly at [email protected] - supply your account PIN # and Domain Name so I can assist you further, thanks!

 

[Sufyan Alani]

Since you are so competitive in most services, I thought I would ask about your .best prices. It shows, even for clearly non-premium names (I just entered a bunch of random characters) $90 if signed in to a NamePros-enabled Epik account and $125 if not, even though the wholesale price is about $15 now and several of your competitors have prices of about $18 per year. Is there some possibility that when the .best wholesale prices were dropped in the summer it was not implemented? Or is it because .best registered before March still carry the old renewal fee and for some reason your system is not differentiating. Thought I would ask.
Bob

Hi Bob,
Thanks for bringing this one into our attention!
I'll reach out to .BEST registry and get back to you as soon as possible.
Have a lovely day, Bob!
Regards,
Sufyan

 

[tonyk2000]

@Jess Robison - are you the same Jessica from Epik mentioned here -
https://www.namepros.com/threads/inquiry-from-epik-gd-expiration.976383/ ?
Does Epik still send out unsolicited emails OR is it now safe to remove epik.com domain from my spam list?

Above mentioned thread was never attended by anybody from Epik registrar, btw.

 

[Jess Robison]

@Jess Robison - are you the same Jessica from Epik mentioned here -
https://www.namepros.com/threads/inquiry-from-epik-gd-expiration.976383/ ?
Does Epik still send out unsolicited emails OR is it now safe to remove epik.com domain from my spam list?

Above mentioned thread was never attended by anybody from Epik registrar, btw.

@tonyk2000 yes, that is myself. I have been with Epik since 2012. As for that specific email being sent out, that was discontinued years ago.

 

[tonyk2000]

As for that specific email being sent out, that was discontinued years ago

Good to know Actually, I never considered an opportunity to try Epik registrar because I had to blacklist all @ epik .com in my spamfilter. Will now remove this "ban". Thanks a lot.

 

[Jess Robison]

Good to know Actually, I never considered an opportunity to try Epik registrar because I had to blacklist all @ epik .com in my spamfilter. Will now remove this "ban". Thanks a lot.

@tonyk2000 great, we would be happy to work with you! Reach out to me at [email protected] and let's review your Epik account and make sure you have the best pricing we can give you and discuss a plan with moving forward.