In the off chance that someone from Jane stumbles on this thread, I wanted to say this to you...
You probably are concerned about numerous negative comments on your name and domain from one member whose username is Johnnie018. I wanted you to know that it is not just your company or this thread - he almost always is negative on everything. I made a joke about NPs switching to a .pro domain and he did not even realize it was a joke despite the emoji I included. For some reason the reaction to almost everything anyone says is negative. I really feel a little sorry (being genuine. not sarcastic) on why he always feels so angry and negative about anything. Finding a place in life where you can be happy is important. And possible.
In case with a name like NamePros you thought all members were professional domainers that is not true. There are about a million members of NPs who range from those with hobby interests, part-time gig, full time domain investors, as well as those involved in various aspects of the domain industry. This can be a wonderful community, full of supportive people with deep knowledge of many topics. That does not mean that all contributions are valuable or even true. In some cases we have no idea about the identity of a person or what their background is. A thought I recently had is are we even sure it is a person, and not a negatively programmed bot. Anyway, let's move on but please do not full hurt by his/her/its comments and remember....
Anyway
don't think that his views represent those of the majority here.
I know you know the following, Jane, but I wanted to share the following points I discovered in a bit of research on your company for knowledge of others that might be reading this list (for others wanting to read
- Jane started out in 2011 with finding a good solution for the integrated clinical practice of one of the founders. After being unsatisfied with available products a decision was made to have a custom built product. Six weeks after that decision you had (from above link) "a beautiful, flexible, real time online booking tool running on a server within the clinic and connected to the website - and it offered flexible electronic charting/note taking too."
- Others began to ask about the software so in 2012 a decision was made to create and license a more ambitious product.
- This venture was and is lead by two individuals, one from a clinical practice background, attuned to the needs of the end user community, and one who came from a marketing/branding background with technical expertise. I think there is a message here. How many domain businesses have dual leadership recognizing both end user and domain expertise?
- By 2014 the product launched and quickly grew. Today you have more than 12,000 clients and continue to grow strongly. I see that you have 3 open positions right now, for example.
- While many startups are successful at raising funds but unsuccessful at getting business success (exceptions obviously!) it is important to realize how Jane grew. To quote from your company jobs page: "...we’ve been growing a real business out of our own revenue for over 4 years now. We have the luxury and security of not having a zero-cash date like some some ventured-backed companies."
- I don't know your exact numbers, but was able to find on a third party site that your company has 51 to 200 employees and 25 to 50 million dollars per year in revenue. An impressive success story by any measure for a company less than five years old.
- I am sure many aspects went into the decision to use an .app as your major domain name. I personally love the elegance of Jane.app and feel that the move to a secure space, on a TLD currently almost immune from phishing, has numerous benefits. I respect that some do not agree, especially those in the US where the .com assumption is usually true for corporate names.
- I live in your broad region of Canada and realize that affects Google search results, but for me when I search on 'Jane' your Jane.app site is #1 on page 1. A great achievement. Congratulations.
- I admire many things that Jane has done, from growing organically to being co-founded by individuals with very different skills (one in marketing and one in end user expertise). I like that you named yourself after your first customer. As a senior remembering my learning to read books many decades ago I think the "See Jane Run" is pretty clever marketing!
I wanted to respond to one of the negative comments directly, that refers to a controlling difficult leadership. That is so patently untrue that I have asked moderators to remove his post so possibly it will be gone when you read this - I hope so. But for the benefit off those reading this post I wanted to point out that independent reviews (GlassDoor) of those who have worked at your company (18 reviews in total) give you
a score of 4.9 out of 5.0 and 100% rate the leadership of the company positively. Let me quote from one of the reviews at
"I have never worked for an employer that legitimately cared about each and every person and was more than willing to ensure that not only were you a good fit for the job, but that the job was a good fit for you.... it's the people and the love of the product that makes Jane stand out. A company where we don't push sales or track metrics, but rather are concerned that each and every touchpoint with customers is compassionate and thoughtful and genuine."
Best wishes for further success. Although I have no association with any aspect of your company, and in fact did not know of it prior to another Canadian starting this thread, I am proud that such a forward looking company is based in western Canada. And once again, on behalf of many members of our community (I hope), I wanted to apologize for the posts by one of our members.
Bob Hawkes