Change in GoDaddy Auctions Support

[J Sokol]

It seems GoDaddy has eliminated phone support for their Auctions division. In my early months of domaining I spent a lot of time on the phone with GD representatives who helped me learn how to list domains, change name servers, and generally manage my domains. Now when I call the GoDaddy number with an auctions question, I am instructed to send an email. This seems surprising given that the Auctions membership is a paid one. Trying to resolve a problem by email can be time consuming and inefficient.

Does anyone know more about this change?

Thanks -

 

[Joe Styler]

I have been in the auctions in some way shape or form for the past decade and we never had a direct line. We have always had a direct email [email protected]. We have the general support floor take auctions calls and answer basic questions, anything else they can contact our team directly and get you an answer over the phone.

 

[J Sokol]

Thank you @Joe Styler. I agree there has never been a direct line for GD auctions, but up until recently I was able to get help with auctions from the general support line. Now they just tell me they can't help me with auctions and instruct me to send an email.

 

[Joe Styler]

I will look into it.

 

[J Sokol]

Appreciate it - thanks.

 

[Jv1999]

this is the most earliest GD auctions thread i could find

so i ask my question here:

If you're listing 7day auction. Is there a way to keep your nameservers at Undeveloped while still satisfying GD's txt records requirements?

It's just that to move the nameservers means the domain will no longer resolve.