...this was after I spent 1/2h explaining this to some other rep. and the connection intrerrupted.
She didn't understand what I wanted to do in 1/2h but that's irrelevant...
Stan H.
12:45 am
Thank you for chatting with us! How may I help you today?
ME:Hi there. I was chatting with Chloe. Can you please transfer me?
...something interrupted the chat
Stan H.
Hi Alex. I'll be happy to. Let me see if she is online at the moment.
ME:ok, thanks
if she's not perhaps you could help me
Stan H.
I apologize. They don't appear to be online at the moment. I'll be happy to assist you. Can I get the 4 digit PIN on file for your account?
ME:it's ****
I need to move the domain uuuu.ch out of my account to the customer's account.
I know this can't be done automatically - so this is why I'm asking here :)
the account details of the customer where this has to be moved are:
********@*******.com User: *********
be right back - 5 minutes or so while you check the accounts
Stan H.
Okay I see. Unfortunately account changes are not supported for this country-code top-level domain (ccTLD). This features is not supported for some ccTLDs due to registrant update restrictions. I do apologize.
ME:Please read what your senior representative said on NamePros forum:
just a moment to give you the link
https://www.namepros…neral-discussion.914028/page-7
[...]
the 7th post on that page
Stan H.
Let me check into this further for you. I'll be a few minutes.
ME:sure
Stan H.
I'm having and admin take a look over this. I'll keep hecking in with you with updates.
ME:ok, I'll be around
Stan H.
My apologies for the wait. I have checked into this with an admin. They have researched this and there isn't a process to move the domain over to another account as mentioned in that post. I do apologies. Currently account changes are not supported for this ccTLD.
ME:Do you have the means to contact the guy who whote the post and ask him too?
You do realize he is representing GoDaddy's position for a rather large community.
*official position
Stan H.
I do apologize. I contacted an admin to clarify this and confirmed that this is not currently possible. My apologies for this. I did reference that post with them to be sure.
ME:OK, I'm going to add this chat session to that thread and also PM Joe Styler. Misleading the customer is not the best way of doing business.
Thanks for your time. Have a good day.
