Awaiting auth code

[skahy]

So I have a domain which expires tomorrow.

Marcaria want £23 (around $35) for renewal and I want to transfer it to a $9.95 registrar.

I have asked via live chat a couple of times for an auth code but both times - they ask "be patient"

They are obviously playing me

Thoughts & suggestions please?

 

[NPer]

Call their support asap... that way they can't make up any excuses and will have to assist you immediately. You have a day left... which will work.

Here are two numbers for English Speakers:
+1.3474711962
+1.8882678592 (Toll Free)

Let us know how it goes.

 

[skahy]

On toll free number - was put on hold until they decided that there were no available agents and asked me to leave a message.

On other number - got disconnected
trying again in a few mins

---------- Post added at 12:12 PM ---------- Previous post was at 12:00 PM ----------

tweeted them

Any RT would be cool

Thanks

https://twitter.com/JonSenior1/status/327741554154426369

 

[NPer]

On toll free number - was put on hold until they decided that there were no available agents and asked me to leave a message.

On other number - got disconnected
trying again in a few mins

It sucks that their telephone support is unreachable. :td:

They basically holding your domain hostage.

Happened to me before at a small registrar a few years ago.

They want the renewal fee it seems...

tweeted them

Any RT would be cool

Thanks

I retweeted it. :D

 

[Ted.T]

So, one more question from me related to this problem. If I have initiated the transfer 2 days before it expired, will it be transferred? I have never done such things, and now I'm waiting for the transfer of an expired domain...

 

[skahy]

Thanks for RT

They replied with text below

I replied with

1. Livechat operator should have known the deal with .ru domains - given they are an international registrar

2. That I was looking at an alternative of $9.95

They replied with apology and that they would renew it for £7 GBP - which I accepted.

So - result in the end but far from impressed...



(Marcaria.com Support)

Apr 26 07:55 (CLT)

Dear Jonathan,

Thank you for contacting us.

We are sorry to hear that you wish to transfer out your domain names. Please let us know why you prefer another registrar over Marcaria.com so that we will be able to work on that issue and improve our service for next time. We would be happy to discuss any issues related to prices.

Please note that there is no auth code for .RU domain names, your new registrar needs to fill the attached form (as a link at the end of this message), send it back to us in order our CEO can sing it and then we need to send it by regular post to Russia. This process can take months because Russia authorities insist in receiving the documents by post (we have tried they to accept them by fax but it is not possible).

Your domain name expire in 2 days. Another option for you will be to let the domain name expire and then register it again with your new Registrar. If you want to proceed this way you need to contact them in order to request "back order" service and so they should be able to register your domain name as soon as it becomes available again.

Please let me know how you would like to proceed and feel free to contact me at any time if you have any further questions.

Best regards,

---------- Post added at 05:49 PM ---------- Previous post was at 05:46 PM ----------

Oh and I left a sharp voicemail on each number also

 

[NPer]

So, one more question from me related to this problem. If I have initiated the transfer 2 days before it expired, will it be transferred? I have never done such things, and now I'm waiting for the transfer of an expired domain...

Yes, it should still transfer perfectly. I did this at Moniker before... even with their 7 day waiting time going past expiry, it was successful.

 

[abdussamad]

So, one more question from me related to this problem. If I have initiated the transfer 2 days before it expired, will it be transferred?

It depends on the winning registrar. Namecheap (and possibly their upstream Enom) don't allow transfers for domains that have less than 7 days left. Godaddy does allow it and I think internetbs does too.

 

[NPer]

2. That I was looking at an alternative of $9.95

They replied with apology and that they would renew it for £7 GBP - which I accepted.

So - result in the end but far from impressed...

I guess that's a solution to their mess-up! They still pocket some cash.

(Marcaria.com Support)

Apr 26 07:55 (CLT)

Dear Jonathan,

Thank you for contacting us.



Your domain name expire in 2 days. Another option for you will be to let the domain name expire and then register it again with your new Registrar. If you want to proceed this way you need to contact them in order to request "back order" service and so they should be able to register your domain name as soon as it becomes available again.

:o

This is about the worst advice a registrar could ever give!

Let your name expire and then backorder it elsewhere??? :lol: They are risky and unprofessional

 

[Ted.T]

Thanks, then waiting the domain from Moniker to be transferred to Godaddy. Hope everything will be ok.

 

[NPer]

Thanks, then waiting the domain from Moniker to be transferred to Godaddy. Hope everything will be ok.

Yes, it should be ok if you get the auth code and complete the transfer now.

 

[Ted.T]

Yes, it should be ok if you get the auth code and complete the transfer now.

I have already got the transfer code and completed the transfer 4 days ago. It expired 2 days ago, so I was wondering if the Moniker will allow it to be transferred or ask to renew it before the transfer.

 

[skahy]

I guess that's a solution to their mess-up! They still pocket some cash.

:o

This is about the worst advice a registrar could ever give!

Let your name expire and then backorder it elsewhere??? :lol: They are risky and unprofessional

Oh I never seem to get beyond the first line of helpdesk/canned answers for some reason on first read but it does seem a little off key for a registrar to say the least...

I took the $9.95 renewal - moving all domains out ASAP and sorting the .ru later...

Thanks for your help